Manager is so bad she is very bad person. They have rules last person who can take vechile is 4:30 pm and i was to office with assistance she wanted help me but manager at 4:30 told she ni not give him car we are closed.
Bad customer service, closing before the official Closing Time 5 p.m.. I met fellow customers that's where in the building 10 minutes before 5:00 p.m. but the IAA personnel declined to service them. I'm writing this Today is Friday june 13, 2025 at 5:13pm still in your parking lot.
Ive been buying vehicles for years from iaai. This new rule change about cashiers check is understandable but what i dont get is why not explain everything to us so we wouldn’t go back and forth. This is my 4th time trying to pick up a vehicle i won and one issue after another. Now that i have a cashier check the way they want it to be, i cant even pick up the vehicle because now i owe 1000 for being late and i still cant get the vehicle. You wasted my tow drivers time and mines. You can keep that money im good. Ill take my business elsewhere.
Very disappointed with the company iaai auto auctions the customer service is bad and the employees are very rude the sell cars under peddle auto and they lie about the vehicles and are not trustworthy people to deal with don't buy any vehicles from iaai and peddles they sell junk cars buyer beware stay away from there auctions
Very rude customer service both ladies at the front desk always have an attitude, your not happy with your job don't bring that negative attitude to the customers going there. Out of the 25 or more iaa I go to this one has the worst attitude.
i wish there is is no star to give. it is very hard to get hold of some one over the phone there where very nasty .very bad customer service they will hang up the phone as soon as u tell them i am not satisfied with the service
Terrible costumer service!!! Workers are rude by phone. cars do not provide believable condition !! payments for cars sold arrive with a delay of several weeks.
I love this Iaa location! Thank you so much for your help. Staff is very professional and respectful, very kind and very friendly 😀. Thank you very much for being professional, not all people still can have a lot of patience at the end of the day, dealing with all drivers and buyers who not paying on time or something else... I wish everyone best of luck 👍
The lady was straight up rude and wouldn't answer my questions about a vehicle that was purchased through them and told me she couldn't help me. Very frustrating trying to get something done there wouldn't recommend.
Incompetent staff, does not know how to answer question in a polite way, an employee named DANIELA should really not be working there for she does not know the meaning of customer service.
When you buy car there watch if your wheels or some other parts on pre-auction pictures they still on the car cause sometimes they get stolen ! Behind huge electric fence ! ridiculous ... Whole crew , especially manager is obnoxious ,worst experience of any iaai or copart auctions
This is a place where wrecked autos go to die. The staff was helpful in allowing me to get to my vehicle so I could remove personal possessions left in it by the insurance company
1060 Conshohocken Rd, Conshohocken, PAWaste management service
400 River Rd, Conshohocken, PAGarbage collection service
Website
