I had to stop in because my truck check engine light came on and it was a weekend and my great mechanic is closed.
They are always great these men who work here. Not only did they come out right away. I was talking with the gentleman who helped me and at the same time I overheard the next employee telling a customer he had gotten the wrong windshield wipers for his vehicle, but could get them a lot less expensive for better quality. Now that's a smart man. Who wouldn't go back if you save money.
This auto zone also has a wide variety of supplies.
They can't even open on time. Staring at me through the window over 5 minutes after they were supposed to be open. I should know better than to go to this place. It has gone way downhill over the years.
Danielle, Laurie and the rest of the staff are very knowledgeable, polite and patient. They always help me find my parts im looking for. Facility definitely r3comnd3d. GOD bless!!
Tried to get a part here for my vehicle they said it would be here in one day go down to see if it was in and they said it would be two weeks looked online and they had it in stock at the Allentown and reading stores so I called to see if they could have it shipped to them from
those stores and the auto zone in berwick said no that it wasn't in there district the manager there she is rude and ignorant to customers
It was easy to request a battery and alternator check. The tech was very helpful and even though everything was fine with both the battery and alternator, he advised i give the SeaFoam additive a try. And as luck would have it, the SeaFoam was on sale!
I had an air boot on my foot and no one would help me carry a marine battery out to the parking lot or carry one back in. I thought that was part of their job. The woman was nice and apologized to me for their laziness.
If you can go anywhere else, I'd recommend going there. Just called for a battery and told them what it was for, and the employee told me they were too busy to look up the battery.
Pretty knowledgeable staff despite the internet memes. Generally most people employed here know the basics on vehicle repair and won't ask if your jeep liberty is 4wd or not when you get wiper blades.
Shoutout to Cody. The guy went totally above and beyond today. I had purchased some bulbs and wiper blades. Unfortunately the blades I got didn’t fit so I had to go with a more expensive pair. Cody came out and personally tried installing these for over 20 minutes with no luck. He was busy and was being pulled from multiple directions by phone calls and other employees but maintained his composure. He ended up having to install the most expensive ones because they were the only ones with the right adapter.
All in all everything took about 45 minutes. And I didn’t even ask for this but he refunded my money for the 2nd pair and just gave me the 3rd pair. I told him it wasn’t necessary and I wasn’t looking for something free but he insisted due to all the troubles we were having finding the right one. Tbh, I was really worried how I was gonna pay for the expensive pair so him doing that was a godsend. He’s definitely one of the good ones. And I will be back, thanks to him. Outstanding job to this guy.
When somebody calls to find out if something is in stock so they don't waste an hour of their time driving to your store for no reason. Make sure your employees pay attention to exactly what's being asked for.
They truly saved the day I needed a motorcycle battery they were the only ones that had one out of about 10 different places they were very nice and knowledgeable and save the day for me I was able to get the battery go back to where my bike was sitting put the battery in and it started right up and I was able to ride home thank you AutoZone
Very disappointing experience. I had a problem with a headlight bulb did not work. It previously worked fine but I wanted to change both bulbs after installation the one side that was broken worked fine the other side stopped working. Went back to store with receipt and received no help. Wow!
They were quick and knowledgeable with what I needed. Perfectly helpful in a really stressful experience, my brakes gave out?. They had what I needed and were reasonable priced?? Both women that helped me were amazing and gave great advice.
The staff at AutoZone was amazing. They were able to check various components to see why my van was acting up and provided unbiased counseling as to which battery I should purchase. They also happily replaced my batter for me in the 35° pouring rain!
Honestly, it was a GREAT experience, all things considered.
I was a mechanic for 20 plus years and honestly I never had a very high opinion of Auto zone until today, wow! Great service and the staff was very knowledgeable. At last and for once in a long time I felt like I was dealing with professionals, not clueless people who got a job. I will be calling corporate and telling them, for once someone got it right.
I have always been acknowledged when I approached the counter, even if it is busy. Staff is exceedingly helpful sometimes to the edge of being annoying, but I prefer that to the type of service, or lack of anything that may be recognizable as service that I am subject to at say, Walmart. Believe me, I comprehend the fact that one of the wealthiest families in the world is paying you no where near what you feel you are worth. I am aware that many of you people are in fact receiving EBT in order to help keep food on your table for your children. Corporate welfare by any measure. I agree with you. I'm on your side, so please don't treat me like I'm invisible, or act as though I'm a bother. Oops, went on a bit of a rant, pardon me for my candor but I have an audience and my mind is full of things that probably shouldn't be spoken aloud in private. Anyway, I can usually find what I'm looking for and in the event that I can't, staff will find out if and when it can be had or who has what you require. They have the rewards card like many retailers, theirs is worth clogging your wallet or pocketbook with. Discounts for various reasons, store credits for future purchases, fairly substantial amounts for buying products that are unavoidable for maintenance of your vehicles. They have a tool rental program, free. You must leave a deposit on the items but there's a lot of money you don't have to spend buying tools that you only use once or twice and then you lend them to a guy from work. It's off to the twilight zone from there. In conclusion, give them an opportunity and maybe you'll be able to call me a foul name like blanking moron, invisible Man indeed. Worst possible service ever. But I doubt it.
Absolutely hate. Every single time I go in there I have to stand in line for at least 20 minutes. Today I finally got to my turn in line and a women jumped ahead of me and the old guy rather than asking her to wait, walked out to look at her car... I walked out and went to bloom advance auto they’l had my 1200 dollar part and I didn’t have to wait. Will never go back to Berwick autozone. Do not recommend to anyone.
Id give auto zone 5 stars..but what really is not good is the computer they hook up to your car..twice they printed out WRONG diagnoses..and i bought wrong parts..eneded up totally different...i know computers arent perfect...but they make it like its sooo great and 100 percent and really they should not immediately start selling u parts..they should suggest GO TO A CAR CARE PROFESSIONAL..AND GET RID OF IT..i hope others had a better experience with it
I told them make and model engine type I needed a serpentine belt they gave me a belt that was to long had nothing but trouble with it squealing and it would shred the belt on certain occasions had them hand me the wrong belt three times I started replacing idler pulley and was looking at a new tentioner when finally the 4th time around they ask if I have a smog pump so finally got the rite belt but I had the truck leave me sit along the road twice cause they didn't give me the rite size belt.. returning and exchanging was easy and the person I got this last time was very helpful.
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