Jesse was our salesman and he was extremely friendly knowledgeable and super efficient. I would highly recommend going to Ken Pollock Ford and asking for Jesse as a sales person. Jesse completed all of her pricing and everything over the phone and when we went to the dealer, we were there for a minimal amount of time. Jesse had everything ready for us. We just signed the papers and we left in our new car.
Probably the best car buying experience I've had. I drove over an hour to Ken Pollock Ford and I would do it again. My salesman Jack Coen was very friendly, not pressuring me at all. If anyone is thinking about a new or used vehicle then Ken Pollock Ford is the place to go.
Pollock Ford and their team were 100% professional. I drove there from Philadelphia. They offered a great price for the vehicle and did not look to make up for it in the finance charge. Stand up group of guys! I would recommend others to use them.
Excellent dealership to work with. Glenn our salesman was very helpful in getting us in our 23 Ford Bronco Raptor. Wish dealership was closer to where I live.
Glenn, my salesperson was great to work with as well as all the other employees related to the purchase of my new Ford Maverick. It has been a long time since buying a new vehicle. Things went very smoothly. Thank you so much, Joe P.
Had a great experience at Ken Pollock Ford. Glenn Beckley was friendly, professional, and made the whole process easy from start to finish. No pressure and clear communication. Highly recommend both the dealership and Glenn!
I’d drive the extra 20 minutes to go here again rather than Coccia Ford in Wilkes Barre. When you call, you’ll talk to a human. Your vehicle will go into the garage shortly after you hand over the key. The service tech that did my work was knowledgeable, helpful, and pleasant to speak with. It was a refreshing breath of honest customer service. I prefer to do my own work on my vehicle but I’m fine with paying the extra money for the good service here if I don’t have the time to do it myself. Well done Ken Pollock Ford!
Glenn and Ken Pollock Ford make the car buying experience super easy and stress free. Even myself being from out of state, they made the whole process very easy and are always fair and fully transparent. Highly recommend if you are in the market for vehicle
The sales and finance staff were very polite but not "too" professional. They and the music playing in the showroom, put forth a relaxed, friendly vibe. Unlike some dealerships that can feel too stuffy and corporate.
Just purchased a 2023 Audi Q5. One of the best vehicle purchases I've experienced. Josh, the salesman was amazing from the moment we drove onto the lot the other day up until purchase. Very attentive and did the best to service me. This was also the most painless purchase I've ever made, was in and out within a half hour. The only dealership I know that will pick you up to purchase / drive home the vehicle along with picking up your car for service and dropping off a loaner. That's keeping the customer in mind!
Thanks again Josh for everything!
Highly disappointed hard working family taken advantage of and in the last minutes of paperwork come out with a new intrest rate after already quoted with the original said ok continued.. less then a week after driving it off the lot sensors went off it needed a new catalytic converter that ones shot, they fixed it cool. less then 2-3weeks after that have more sensors going off over oil it basically had none then ok cool filled it changed filter had it happen again, repeat process. Called ford they said ok did a consumption test burns over 3qts in 3k miles... ok cool cool had it 3 months at this point.. still waiting to hear about how they want to use the warranty they made sure I took on the new motor required for my truck... even tho ford in my opinion should be responsible for it and also they new the coyote motors in this model were bad!!! Disappointed over this whole ordeal and they even made it seam like a favor to give me a second key after it was sold with 1 and the truck locked into some mode? And couldnt do anything or go over a certain speed ? So happy I didn't have to buy it but that shouldn't have happened.... in the world we live in people buy used vehicles from dealerships with expectations of reliable transportation and honest business practice i did not receive that buying this vehicle here
I got a new car here and my salesman Glenn was super helpful, their finance guy was super helpful, and the used car manager was great. All around great people and great service.
This was my second purchase from this dealer in the past year. Jeff always goes above and beyond with service before and after the sale. Helped us reach our goals with each purchase. You can trust KP Ford for your vehicle needs!
WE stopped at Ken Pollock just browse when shopping for a new vehicle. Salesman ( Glenn ) greeted us with a handshake and introduced himself. As with previous experiences we expected pressure, but pleasantly surprised. In short we ended up buying a vehicle here. The entire experience was very pleasant start to finish.
Thank You
I had an extremely negative experience with another Ken Pollock dealership (Ken Pollock Nissan) where they used bait-and-switch tactics after running my credit and taking a deposit. Management avoided accountability, and loyalty didn’t matter even after I bought two brand-new cars from them in the past. This experience reflects very poorly on the Ken Pollock group as a whole, so I would urge caution before doing business here.
I had and still have great support from Jose. Mr. Diaz was pretty helpful even with the issues I had before trying to get this car! They even offered to bring the car to my job site if need be!
We just picked up a 2025 Bronco for my wife. We had stopped in a few days prior just to browse and see if anything caught our eye. Josh was extremely knowledgeable and helpful. We stayed in contact with him for a few days trying to figure out the right move for us. He was patient and quick to respond to questions. We got very fair value for our trade in and on our new vehicle. The whole staff at Ken Pollock were great to deal with and very welcoming to my family. We look forward to doing more business here in the future!
Window on my 2021 F-150 would not go up went to the service department early next morning with out a appointment the staff was great they took me right away a couple hours later I was back on the road. Great job to the service staff. Would highly recommend this service department. Great job and thank you
After several weeks of talks and emails with more local Ford dealers, I expanded my search and came across a clear winner in Ken Pollock Ford-Berwick! Josh and Bill responded to me right away. I had all I needed in a 20 minute call and 2 days later I drove away in my new Ranger Lariat. Dealing with the sales and management skill-sets here was a breeze and exactly what it should be. I wish they were closer to my home. Did you know they come leave a loaner and pick your truck up to service! They also have a mobile Tech that will come to the house and do minor services so no miles get added and you can go about your day! Also first service is on them! They gave me some awesome swag too! Fun times buying from Josh and Bill! Wifey will need a new car next year and I'll be calling Josh for sure. A+ Job all.
the best experiences I have had at a dealership! The staff was extremely friendly and worked for me not against me. And salesman Glenn B. was amazing from the moment I originally requested info on the vehicle to signing my papers and helping me greatly with getting me a great deal on my new car! Will definitely continue coming back to this dealership. 11 out of 10. Will now only buy my cars through Ken pollock!!!
I give a HUGE THANK YOU to Josh over at Ken Pollock for getting my deal done. Communication was AMAZING. Super professional, felt like buying a car from a family member. Everyone at the dealership was so nice. Thanks Josh!!! #tightlines
My family bought 2 cars from Ken Pollock in the last 6 months as this has been our first time to try Ken Pollock, my dad recommended me to buy my car here to make it our 3rd car from Ken Pollock in less than 6 months! Bill did an amazing job helping me find what car was financially stable enough for me to buy as my first car as a student in college! ken pollock did an amazing job with answering my questions and concerns and guiding me through the process of buying my first car! i recommend ken pollock!
Jose sold me a beautiful 2020 Explorer ST and i couldn’t have asked for a better experience. I felt i was given a fair value on my trade in, a 6.7 powerstroke F250. We came to an agreement that worked for everyone and my wife was surprised with a nice new mom car with some extra pep! My one and only gripe is, i wanted to drive the car home right then and there so they accommodated my request by rushing the car right in for a quick detail. Perfect. Unfortunately he was too quick, and there were crumbs in the cupholders (which salesman noticed and was unpleased with himself) and mud in very visible and easy to access places. Other than that a very great experience at Ken Pollock in Berwick!!
We had just purchased the new 2025 Ford Explorer for my wife and the 2016 Ford Edge for my daughter. Glen was our salesperson who was a great to work with, friendly, listened to my questions and explained everything in detail. Bill the sales manager was also great to work with and the General Manager came over to greet us. They treated me like family and enjoyed buying two new cars.
Glenn helped us secured a '14 Toyota Tundra SR5 that will serve our business well for many years to come. We were in and out in a reasonable amount of time with no hassles during the process. We appreciate this and thank him and the dealership for making it a warm and welcomed process from start to end.
Was looking around for a truck after totaling my other one during a snow storm and found a real nice 2019 F-150! Went and looked at it, test drove it, and ended up bringing it home! Truck was real clean as well as all the other cars outside! Jeff(sales associate) didn’t hesitate to answer any questions I and my parents had about the truck. He made us feel at home and made it feel like we were family. No pressure to buy the truck, hassle free purchasing, and he even gave us a tour of the place so we knew where everything was! I’d highly recommend going to this dealer to purchase any vehicle as they’re definitely not like your average dealer!
This was my first time buying a new vehicle and I had been avoiding dealers like the plague for years because of the stigma that people have with dealers. The staff at Ken Pollock were phenomenal! Especially Andrew who got me in my 2019 Ranger Lariat. They don't force anything on you or push the sale. They gave me a great deal for my old police interceptor as a trade in. I Felt comfortable buying a vehicle instead of anxious. It was a 2 hour drive for me and I would be more than willing to make the drive again If I ever needed another vehicle.
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