Wouldn't trust their parts department if my life depended on it. A year ago they were pretty good, but recently there's been a lot of new faces and they have next to no experience with anything. The former parts manager actually cared about the customers, this new guy smiles to your face as he tells you he's giving you the best possible price when Delaware Valley will sell the same thing to you for hundreds less!
I had the great pleasure of dealing with this dealership in longhorn. The people took care of all the stuff that the linden branch lied about.i will always go to longhorn you guys rock keep up the good work
Won’t give a part number over the phone for a part they don’t even have in stock… My bad, I would buy it from you but you don’t have it and I don’t have time to wait. Clearly you’re not here to help anyone but only here to make money. Funny how that works, plenty of dealers will give part number over the phone with no questions asked. Bad business. I would only come here if I was in a jam…
1 star for the parts department. Techs are great no disrespect to them. I’d give them 5 stars if I was able
was recommended from a good buddy to these guys for parts. John was extremely helpful finding the parts we needed and confirming some questions on the truck. thank you!
I own a 2016 International Prostar and have used this place for parts purchases and services. They have always been helpful and knowledgeable.
Every service bill has been fair and they don't try to inflat the number of hours to fix issues.
We bought a new dump truck last year from Bucks County International and they are extremely professional here. Looking to get a Hook lift built from them now. The Service department is very knowledgeable and also gets 5 stars.
Worst dealer ever. They don't want to help International truck owners by phone and even by person when visit them. They don't answer for simple questions. They want to get crazy price. 10 time more then market.
Let me just say that these guys and gals were awesome 👏! I recently had major arm surgery and my husband picked me up home in Texas to heal on the road while he drove and we encountered three truck repairs. Of the three, Bucks personally fixed and treated us like family while we were stranded and waiting. We never got frustrated, my husband was treated like another brother and being from Texas this is new to us. Thank you Bucks County family for taking such great care of us and our first international! Color of Royalty Trucking and the Ross team love ya 💕
I expected better when visiting a place that is supposed to be a certified International repair shop. Some places give you results and others just a song and dance. I got the wrench. I was under the assumption that by bringing it to a certified international shop that they would understand the equipment that was directly before them but the dashboard since it left their shop dictates otherwise. The check engine light that they stated they fixed came right back on 1hr after leaving their shop in Bucks County Pennsylvania. Instead of them fixing my problem I got charged for my problem to still be an ongoing problem.
As right now Im working it out with Penske again. Time to take this matter to the next level with International.
Every year I take my horse trailer for inspection. The staff are friendly, professional, accommodating, and get the job done quickly. Highly recommend!
Basically it was only my first visit. 4 sales persons, 2 more who look like supervisor. But they served good, and they have big stock of parts. Also they make a delivery, so I had satisfied.
Don’t even try to go to this place expensive wrong prices and very rude personal they can’t help out don’t have any idea of truck or truck parts service is good parts department don’t even try to go there they will order wrong part and they will charge you for restocking fees
This company is run by a man who is corrupt, unethical, and will do anything it takes even illlegal to get what he wants. Avoid this dealer in all aspects in all ways. “Red” should be in jail. Granted my experiences were some years ago. The unscrupulous nature still remains.
If you own an international truck,this is the only place to go!!! Moose is the man in service and John in parts is great too..!! I’ve been going to them for the past 11 years ..
Couldn't ask for a better parts dealer and service department. They fixed my companies trucks for years and they do it right the first time. They also sell parts or UD trucks which are hard to find.
Parts department is 5 Star! I've only had minor dealings with service which were all great. We have two International vehicles at work and after trying every different parts supplier, we now strictly use Bucks County International even though they are quite a distance from our offices in South Philadelphia. Not only do they have the needed part in stock 95% of the time, but when they do need to order something for you, it comes the next day, and it's always the right part. The guys are somewhat lacking in personality, but are professional and courteous.
My prostar maxxforce went in for fuel injector replacement when it was picked up air conditioning didn't work On me defroster
told them about it they said
Oh they go out all the time is what the mechanic said
It was working when we it was brought in
They said we can fix it but you have to buy the part and pay for labor what type of business is that
will never deal with this international dealer/service ever with none of my fleet semi-trucks
Then was charge for services that I didn't tell them to fix terrible place to get service done because there going to do more then what you want them to do it and then act crazy if they mess something up like they don't know what happen
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