I called looking for help figuring out what kind of batteries I needed to replace the ones in my electric truck. I didn’t know much about the specifics, but they were incredibly patient on the phone—asking thoughtful questions to make sure they were recommending the right setup for my needs.
When I came in person, they walked me through everything. They confirmed my charger would work with the new batteries, gave me a quick tutorial on how to properly maintain them, and made sure I felt confident before I left. It wasn’t just a sale—it was clear they genuinely cared that I had the right information and setup for my truck.
It was a great experience start to finish, and I’d absolutely recommend them.
Horrible place to sell dead Battery's I went in with 2 full size car batterys plus one motorcycle battery and a lawnmower battery. The guy behind the counter wrote it up then handed me $ 8.00 I said is that all I get he said that's all they go for these days. So when I got to my van I called battery exchange and asked them what they pay and guess what. They said $ 15.00 each. So not only does interstate Battery rip me off Blatantly the guy straight looked me in the eye and lied right to my face. HE IS A BALD FACE LIER AND IF HE WILL LIE ABOUT THAT WHAT ELSE DOES HE LIE ABOUT??????? I WOULD NEVER EVER DO BUSINESS WITH THEM.
Excellent customer service. Nice man David answered the phone. Told me the cost of the battery. Trust Interstate Batteries. Have had good luck with them. Thank you. 😃
Many moons ago, when I lived in Sacramento, my mechanic sold me his loaner car, a beautiful 88 Jaguar XJ6. A few years later, when my battery died, I called him from 3000 miles away, in Charlotte, and he told me to go to Interstate.
Now, in my hometown of Eugene, I have a beautiful 07 Passat Wagon. A few years into owning it I needed to replace the battery. I heard the echo of Stewart’s voice saying, “Go to Interstate”. And so I did. I get extra peace of mind, and don’t have the hassle of box stores. The service and quality of product cannot be matched.
I know most reviews are positive with interstate but my experience was not so much not with the staff but with there product. I bought a battery for a bmw I just purchased less than 2 years ago and the car did not get much use. The car was used daily to take my daughter to school and picked up and suddenly the battery was dead and would not keep a charge. We took it in they said they would look it over and get back to us after checking it out, few days later they let us know the battery was no good and would not take a charge, duh. For supposedly being a premium battery I have never had a battery last so little of time for the cost. Being a bmw I thought I would spend more to get a quality 1 but why when I can get a generic for a lot less that will last longer than that for sure.
I got a battery on 1/9 and came back the same day to drop off my old battery. Both interactions were great. My second interaction was why I decided to leave a review. Ashton appeared happy to answer any questions I had. I am not very mechanically inclined, so it was nice to have someone willing to help you understand something. You don’t always get customer service like that these days. I would recommend everyone to go here for your batteries.
Told to go to walmart to have battery tested. After 90 min of waiting googled other places to have battery tested and this place popped up. Grabbed our van and in 5 min had our battery tested and learned lots about the battery in our van. Great service! Trust them and will come back when in need!
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We took our car batteries to interstate Battery on Seneca & received the best customer service from Ashton and David. I got a chance to meet a team member and it just feels like these folks have respect for everyone that walks in without any judgement. We highly recommend them for all your Battery issues.
Great people lots of experience, went in to get a battery got assisted by zac, very helpful and knowledgeable, would definitely recommend this place to anyone
This was the absolute best and friendliest service I think I have ever gotten anywhere!! I went in a couple of days ago with car battery problems and unsure if it was actually my battery or my car not charging. Shalee helped me from beginning to end and never once made me feel inferior or that I was going to be taken advantage of, which is often how I feel when I have car problems! She made sure everything was working correctly and encouraged me to come back if I had any problems!
Thank you Shalee!!
Kudos to Shalee at the Eugene Interstate Battery Center on Seneca. It’s a great day when you get courteous and professional service with a smile. I’ll return for all my car battery needs.
WOW!! These folks are amazing. Chalee, I might have misspelled her name, but what a gem. She came out to my car to help me. She was knowledgeable about the type of battery I needed, offered a less expensive alternative to what I was expecting to pay, installed the new battery and took my card in so I didn't even have to get out of my car. Great people.
I am so impressed with the level of customer service! The gentleman that helped us was so kind to my kids as well. We will be back for all of our battery needs.
Got on the phone with Zach (sorry if I spelled your name wrong), he said I could come right in and get help. He actually serviced my subaru and replaced my battery. Professional service, quick, and had some great (golf) conversation. Highly recommend taking your car here! Very reasonable prices as well. Thanks Zach & Interstate Batteries!
Interstate battery has gone downhill. Customer service sucks. They wont honor a warranty without a receipt. No wonder they are losing dealers left and right. Even after going to the shop and calling customer service, they wont help a customer when an old dealer was at fault
I only use Interstate Batteries in all of my 4 vehicles, a p/u truck, Jeep, Toyota, HotRod, 5th wheel camper, and, 2 boats. Why? Because over the years I have found that they are extremely more dependable and last longer. Recently I put a new battery in my truck, old one of 6 years had a dead cell. Approx. 6 months later, the new battery pooped out. I went to the Interstate store and Zach, the store manager checked the cells in the battery, said its no good, put in a new one. Up, Up and away I go. SERVICE is HIGH on my list as well. I highly recommend Interstate Batteries.
Completely disappointed with my experience. The batteries are the best around, but when I went to get a battery from my dead car, I had them look up what battery was for my make and model of car I was given the wrong sized battery which didn't physically fit in the alloted battery space under the hood.
When I tried to exchange it they said they couldn't take that battery back, and I was given an adapter to make it work.... which also didn't fit either to my car or around the battery I was sold.
I still encourage you to get this amazing product, but definitely know which battery you need before you get it
I received fantastic service from this place. Rick helped me and is a rockstar, went above and beyond. Really impressed with the knowledge and help received. Tons of different types of batteries and cool gadget's here. Will definitely be back!
It was 91° out and we had to wait outside. We waited first for 5-10 min for someone to come out, then for him to go in to test the battery...another 10, then to go back in and check on a new battery...say 5 min...he came out to tell us the price and take the money...went back in and took forever, ok about another 10 min to get change...brought it out...then back in...about another 5 min to get the receipt and new battery. Supposedly the computer was slow...no, it was REAL slow.
Drew and Eric are the best. They took care of my battery situation and handled it with the best professionalism I have ever seen or had. Thank you guys ur the best!!!!!
Would have given 5 stars if they hadn't wanted to charge me $20 to swap my car battery out. I seriously thought he was joking. He wasn't. I did it myself.
Very helpful. They have everything from RV batteries to hearing aid Batteries. Gentleman were nice, helpful & experienced. Glad they're open on Saturdays.
Excellent service. Even waited for us to show up after they had closed. There was a very bad storm and we needed a battery for our generator. They went a step beyond in service.
My car was stolen and when I found it there was no battery ( and I had no tools). The gentlemen over at interstate came to me and installed a battery. It was fast , efficient and very affordable !! I am very grateful that nice people outweigh jerks.
I am a Marketing person for a boat club and The Manager IGNORED ME NOW FOR 3 YEARS !!! Buy your Batteries from NAPA they Are made by Interstate with better Customer service by Management and staff !!! They Care about there Customers.. Chad blows PEOPLE off He's to busy for Calling anyone back !!!!.. Go else where to shop Bi-mart is better they Are Always Happy to help !!!.
Love these guys! My battery started acting up on a roadtrip. Stopped in at the Eugene store and they were awesome. Checked my battery, determined that it was under warranty and installed a new one in under 30 mins at no cost. They even helped me unload and load a bunch of gear that I had in the back of the car to get to the battery.
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