This rating is based on customer reviews, inventory size, pricing, and service quality
Customer sentiment for Parts Authority in Eugene, OR is largely positive (90/100): shoppers praise friendly, knowledgeable staff, accurate fitment checks, and often low prices. Many cite good selection plus fast next-day availability and delivery. However, several note declines since the ASP buyout—reduced stock on hard-to-find items, shorter hours, some price increases, and slower dispatch at times; one phone interaction felt unprofessional, and one review alleged unfair treatment. Overall: strong service and value, but inventory/lead times can vary.
the guy on the phone was really unprofessional he kept making me feel like they didnt have what i needed then as i was about to hang um from akward silence and discouraging answers he would speak up again about something else that wasnt what i needed then quoted me 200 for a kit with parts i already have just to sell me the one part i was asking for then quoted me double the normal price of a throw out bearing...i couldnt even finish the conversation....
They used to be the best in town, back when they were ASP. Ever since Parts Authority bought them out tho, their hours have been cut back, their selection of hard to find parts has been reduced and their pricing has gone up. They're still good people and they still provide good service, but their new parent company gets a from me.
When it was ASP things were great. Since parts authority took over things have gone down hill pretty bad. They use to have enough drivers that parts would show up in no time at all, now even if you order $500 worth of parts at 1pm. The driver won't head your way until you call 3 hours later to wonder if it's left.. seems like a good way to get people to buy elsewhere...
Always get my parts here. Parts for me, parts for my friends...friendly and helpful staff. Great prices! Cheaper than other places I've checked into. I won't go anywhere else!
Ive always like there service fast and friendly always with curtsey. Part major brand. Timkin moog and more. The next you need parts skip the auto zone skip rileys knechts skip napa. Dont skip auto service parts
Richard is amazing!!! I have a somewhat difficult vehicle to find parts for at times, but Richard went above and beyond to make sure everything was right and that I was taken care of.
Other parts stores in the area give me the wrong parts all the time, but ASP always gets it right, every time!!! Always appreciated.
Had to get a new thermostat housing for my car. Richard made sure to get me the exact part, even sent me a picture of it to verify. Very friendly and helpful staff!
I've been working with this company for years. But New ownership and there inventory is off. I needed 2 group 27 marine batteries they only had 1. They are a motorcraft parts dealer I wanted a motorcraft air filter for a Ford pickup 6.7. they were out. The old ownership would have never been out.
JB
They made sure the part and pigtail worked together, and they didn't when they first looked. Then team work stepped up and they located the right pigtail and verified it was correct. Saved me a trip back and frustration way to go!!! TEAM WORK is a natural part of their work environment
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