City Service Co. in
Kenton (OH)

Best experience with a tow company I could've had. Joshua took his time pulling us out of the snow while safety being his top priority. We were able to drive home and he made sure I did just that. Thank you Josh and company for treating us so kindly during this stressful time!!

Horrible experience with this company. My daughter’s car was towed even though the sticker was on where it was supposed to be. When we put it on there we made sure to wash her back window so it could be seen clearly as her window is somewhat tinted. When we called the office assistant she was extremely rude to us right away. She Asked who we worked for and called our daughter a liar. She said she was sending a guy over to see if the sticker was on the vehicle. My husband asked if he could meet him there. She said absolutely not and hung up on him. The sticker was in the car but I believe the employee or the receptionist took it off and said “it must have fallen”. The receptionist said that we had to pay the money because of my husbands attitude. My husband then called the police and when the police arrived the lady said that my husband was threatening them. Which he was absolutely not. How does she get to pick and choose who she charges based on their attitude 🙄🙄. So extremely rude and unprofessional!! Charging these college kids hundreds of dollars for illegitimate reasons. She should be ashamed of herself. I believe truly in karma is all I can say❤️

Very kind and helpful from the office staff to the tow truck driver. Very thankful for there service when I got in an accident out of state. THANK YOU!

These people were great..very helpful..came out to back of building and helped me get my items after wreck n even got the license plate off for me..If you need towing this is the place to call..It's nice to know that there are people out there that give their jobs 100 % and so helpful under stressful times.. can't say it enough..if you need a tow call them

So happy we were referred to Frank. He and his wife, both outstanding! I was disabled in a very dangerous construction zone on 77 thru the Richfield/Fairlawn area. My roadside assist thru insurance was going to be at least 2hrs, Frank was there in 40min. He stayed in constant contact andhe was fast with safety as his and his wife's first concern. Thank you so much for rescuing me! When I need help again, Frank will be my first call.

Boycott this racist, shady company. Their behavior toward our friend, a student earning his second PhD, was blatantly discriminatory, predatory and humiliating. First, our friend was racially profiled by Kent police for having his tags expired by ONE single day. Instead of a ticket or warning, they actually impounded his car and sent it to this company who then preyed upon and humiliated him. The staff, especially a woman named Jenny, treated him with open disrespect, overcharged him and even threatened him with deportation. It was appalling. Three of us from the community came to be present and recorded the incident to ensure accountability. Despite our calm and lawful approach, we witnessed racism, intimidation, and predatory behavior toward someone they assumed was powerless. They targeted a brilliant scholar simply because they thought they could. It was cruel, unethical, and absolutely unacceptable. If you scroll through the reviews, you’ll see how every unhappy customer gets publicly argued with or blamed. It’s the hallmark of a shady business instead of fixing their behavior, they try to gaslight customers into silence. That tells you exactly who they are. I’m honestly looking forward to their response to this review because they always reveal themselves. If you value fairness, dignity, and human decency, avoid this place like the plague. Because it is a plague.

I had locked my keys in my car and Frank was extremely quick to my location , less than 10 minutes and we were good. They are a full service towing company and I would highly recommend them for anything you need. Dude was on it!

Terrible people. Told us OVER THE PHONE it was going to be 120$ ish then in person the next day it was over 150$. AND it’s cash only ???

One of their drivers just almost hit my car and ran me off the road on 76 west going towards Barberton. I wouldn’t trust them to tow my car at all. Two people in the car. He knew he was wrong. Ignored my horn. Driving like that is unsafe for the tow truck driver, people around them, and the people they’re towing for. Obviously this driver didn’t care about any of that. Something customers should consider

Editing to add (because it won’t let me respond), I never once stepped foot on that property. So, nice try! I guess when bad reviews are left, you have to find a way to justify the behavior of your worker. That’s okay, I understand! THE absolute most UNprofessional business I’ve ever encountered in my life! No exaggeration. Rude doesn’t describe the customer service from this lady. Disgusting.

Extremely rude, unprofessional, and inconvenient. Wouldn't pick up the phone and had to call the police to get my car

I am rating this place 1 star for several reasons. By law: before a tow company releases a car - the owner must present an ID, as well as provide proof of registration and proof of insurance. When I went to pick my vehicle up, they did not ask for proof of ownership nor did they ask for my registration or my insurance. Over the phone when I called, they quoted me $143.60. They only take cash so I took $150 with me. When I arrived, the total had suddenly changed to $156. They told me they had our phone call on recording but refused to play it and told me it did not matter anyway if they told me $143 they made a mistake and I still owed $156 which caused me to then have to go find an ATM. When I asked them where the closest ATM was, they told me they had no idea. The customer service was terrible and they are not following the laws. I feel like they are running a scam -They are towing at the end of the day and then charging people after hours when they miss “and then you have to leave to go find an ATM to get more money. Also, the customer service is deplorable.

Frank was amazing. The most personable person in that position I've ever had. He waited 20 minutes on us to arrive so we could get out very important items from our car. Well done and with service like this your business will prosper.

Frank was terrific! Picked up the phone yes, got to talk to a live person, & he offered to schedule a time that was convenient for me to pick up my car. AMAZING! He was so personable, and quickly arranged to tow my car to a local mechanic. Lisa called backed shortly after & said their driver could get the car without me being there which was a HUGE help arranged link for payment again super helpful. AND I thought i was done then the tow driver called to make sure they got the right car, asked what was wrong with car truly the best service ever with a smile. THANK YOU! I strongly recommend their services. No picture to show because I did it all from my desk. #LoveKentBusineses & City Service Co.

The young ladies i dealt with were nothing short of amazing . 2 gentlemen help load my bike, strap it done, I truly couldn't have asked for any better service.

They were very easy to get a hold off on a Sunday and were to me very fast. They were very polite and friendly. They went the extra mile to make sure my vehicle was taken care of as if it was their own. The price was reasonable and they will be the only company I will use and refer others too!!!!

Awesome service!! I have known Frank for close to 20 years! He will always go above and beyond to make sure that you are a happy customer! Top notch 10 out of 10! You will not be disappointed!

Called the guys on Monday got me on schedule next day picked on my new car in pa delivered to my house thanks guys

Five star service, Highest cash offer I found. They arrived when they said they would and their driver Sebastian was very polite and professional, answered all my questions. Will definitely call them in the future.

Due to a miscommunication, 4 cars were towed that shouldn't have been. Kim went above and beyond to help my guests get their cars back late on a Sunday evening. She was very helpful!

Talk about amazing service!!!! I would recommend to anyone! Frank the owner is the nicest and kindest ever! Fair price and excellent service! Don’t use anyone else call them! Communication with them great and very fast!

Ended up in a ditch, nice man named Frank saved the day! Came in a timely manner too, with how bad the snow was. Grateful for your service and we will be back for any towing needs. Thanks again!

Had a good experience with this towing company. The front desk lady was super understanding and kind—she really helped make a tough situation easier. Just a heads up—they only take cash, so keep that in mind. And definitely treat her with respect; she’s doing her best to help everyone out. Overall, I’m really grateful for their help.

Friendly and fast! I had a flat tire when I came out of work and they were able to come right away to tow it to the shop for me. The person answering the phone and also the driver were both very kind, understanding, and gave me extra needed information. Thank you so much!

absolutely horrible experience, The front desk lady was so disrespectful and rude to me. My car was parked in the visitor lot of my apartment complex with the pass on the seat of my car visible for the company to see if they decided to look. Instead, they towed my car and I have no way to pay it back. I am a college student and they payed no means to that and instead just decided to be greedy. Kent State Police Department blew it off. I would never recommend going to this “family owned business”. All they care about is being greedy and towing as many cars as they can to make a paycheck! I am furious and I am sorry to anyone else who has also been robbed from the company.

I read through the reviews and I honestly believe any negative reviews this place has ever received has been from College students due to their lack of respect to follow requirements from the college campus! I needed help on a Sunday outside of their business hours and they still helped me out. They were very kind and compassionate and took care of everything I needed . I will not use anyone else from this day forward.. I HIGHLY RECOMMEND THIS PLACE

City Service was by far the very best when it comes to time management, customer service, being punctual, and very respectful. The driver had communicated with me effectively and upfront. Not that ever having to get your car towed is a good experience but they helped by not being one of those "grumpy" tow guys. They even waited around a few minutes to make sure our ride made it to us. Genuinely we thank you for your patience and professionalism to us. 10 Stars for us. Thank you so kindly, you're truly amazing.