Brim's Imports Auto Salvage in
Kenton (OH)

Rad dudes, helped me out, cut me a break on a part, were super professional, and had my rim waiting for me when I got their. 10/10 will always check for parts here again

I drove over an hour to get a rim and it was in great shape and it was a good price 1200$ from the factory..200$ at brims and they were great to speak with!

i called looking for a part, they had it and shipped it to me that day. i live two hours away and it arrived the following day. i was fine with both the price and shipping and the part arrived in good condition. the gentleman on the phone was extremely courteous and helpful.

Horrible customer service. Very rude people.

If you call and know what you are looking for it is very easy to get what you're asking for. I have had many interactions with these fine people. All of the people who have answered my calls have been more then qualified and courteous. I will again and again trust them with my part needs. PS go down the road and enjoy the motorcycles.

This place sucks. Would give you zero stars if I could. They are very RUDE and it seems that you inconvenience them buy wanting to buy goods. Also very very slow at pulling parts. Buyer beware and good luck.

Been in bussiness for more than 15 years and never been treated so rudely by customer service it is horrible I buy parts all the time but I will never bring my bussiness to them after the treatment I got from customer service .

Always have a attitude bad customer service and bad tech those guys take two days just to pull tail lights and subframe and still don’t get it done in time taking my business somewhere else.

Great salvage yard for hard to find parts! The guys at Brim's were great to work with to get a trunk lid and rear bumper assembly for my Buick Cascada in matching factory color! Parts were very reasonably priced and ready for pickup when I arrived. Great quality parts and super friendly, helpful guys. Will gladly make the drive from Pennsylvania again if I ever need parts like this again!

Needed a rim for my Acura TLX. Matt was very helpful and able to deliver at a good price. He sent me pics before shipping out. Would deal with Brim’s again.

They are great to deal with. Friendly, helpful, and know their parts.

Awesome guys work here, helpful and nice! Also Jack is super cool cat that runs the place!)

Called to ask if an engine they have listed for sale runs. The most basic and important question, they couldn’t answer. I see other reviews like this as well. Stay away.

I called Brim's to get a quote for an engine. The lady was very rude and didn't have the time or day to deal with me. She couldn't tell me if the engine would even run and said they would not warrant it even if failed a leak down test. They just lost me as a customer and I will not recommend them to anyone.

Very rude customer service, called to see if they had a certain set of wheels. I had the stock # from carpart and he interrupted to ask what the part was, proceeded to tell him wheels from an early 2000s focus. Interrupted me AGAIN to ask what year my car was (the car i’m putting the wheels on was a 2015.) All that to tell me they had 1 lol.

Very shady place to order wheels from, will confuse with the product descriptions collect your payment and send you an slightly different item, then they will tell you that you need to process a return and will give you a phone number to call and make an extra payment for the return shipping. well, you will try to call and nobody answers it, when you finally reach somebody they will tell you "oh sorry this item is not longer returnable" STAY AWAY

1st off these reviews were not playing around when they said the customer service was horrible. It’s no joke. RUDE RUDE RUDE. That lady needs to be put deep in the back with no contact with anyone at all. Needed a headlight. Told me they had me send everything. I asked for condition of headlight she said she wouldn’t have it in inventory if it wasn’t in good condition. Called back 5 hours later. She told me she doesn’t have it. No contact to let me know. If I’d hadn’t called to check I’d just been waiting looking clueless. Also did i mention the lady was rude. So bad i had to mention it again.

We purchased a knee assembly from Brims on 03/15/21 for $175 it was rusted out and not a good part they came back and got it from us. I called today to ask where our refund was and they said they gave us store credit. Becuase of the contiunus lies and poor customer services after years of doing business with them we asked for a refund and was told we would get it. Now they are back tracking and telling us no. I asked for the owner was told no and hung up on 5 different times by Matt. They just have horrible customer service now and they hang up and lie all of the time. We do not want to do business with them and we want our money back for the part that was returned of $175. You would think in this economy they would treat their customers good especially long term customers. Sad to see how this business has gone downhill.

I have a dealership in Detroit Michigan. I ordered two wheels for a 2017 Chevrolet Colorado. First off, not only do they have amazing prices, they also have the cheapest shipping rates I’ve ever seen AND the quickest. I received the wheels NEXT DAY! Not only that, I made an error in my order by ordering 17” rims rather then the 16” rims I needed. The amount of good faith these people have is unbelievable! They shipped out the correct ones and asked me to ship back the wrong ones when I get a chance without charging me until they receive the old one. That’s what I call a respectable business. Thank you so much. I highly recommend everyone to do business with them!

Have been using Brim's for my job for nearly 8 years now. Nate has always been so helpful! It's such a relief to deal with a salvage yard that can find the right part, describe the condition accurately, price it fairly and deliver efficiently. I've dealt with hundreds of junk yards in the past 8 years & these guys are my go-to for my customers as well as my own personal car projects.

Always a fantastic experience dealing with Brims on vehicles! We will shop here first everytime we need new wheels! Great team for sales & service!

I have dealt with Ralph for years, and have purchased five vehicles,all of which proved to be reliable, high-quality, relatively low mileage and an excellent value. for cars with a reclaimed title the repairs are done professionally. They know Cars well and they pick quality vehicles. The advantage of a car with a reclaimed title is it is usually lower mileage higher quality and on the market because of an accident rather than because someone wanted to get rid of it. They have stood behind their work with me but really I've not had problems and would recommend them without qualification

Hey , nothing to say but they are awesome..Nate did a great job of gettig my order to me the next day. 3 days ahead of schedule..Wow ,I would highly recommend Brims Import Auto for all your needs 1st in this industry...

Extremely satisfied and happy with my recent purchase, Nate was extremely knowledgeable and helpful to the purchase of some headlamps for my 280SE Mercedes Benz. I purchased them and three days later they arrived at my door step. I was ecstatic. Good company, good people and good products. I am glad I chose Brim’s to conduct business with. Thanks Nate. Cameron.

We are a collision shop, I have always found them to be helpful, and VERY descriptive of the body parts (used) that we purchase, delivery is prompt, prices are very competitive. Also their staff has been good to deal with at every transaction. I bought a car from them once as well, again they were very accommodating, bending over backwards to stay late for me. Great business to do business with!

As a vendor to them for several years, I found them always professional and good to work with. Never a problem and the owner Tom Brim is a very interesting person and has some interesting hobbies and collections. For the record I have not done business with them since I retired 3 years ago.

Rudest staff I have ever dealt with when I had an issue with an engine I purchased. They CLAIMED it was 35k, but the carfax for the VIN number showed it ACTUALLY had 100k on it reported in 2011. When I confronted them they told me I was wrong! The engine physically showed its age which was my first red flag when it arrived thus causing me to investigate the actual mileage on my own. Worst salvage ive ever delt with in my 10 years of business ownership! When i asked to talk to the manager they said hes busy buying cars and "might" call me back. Simply amazing they can still be in business. I should have stayed away when I googled them and seen the youtube video of them being a scam. I assumed it was just some upset customer who was being unreasonable, now I have to deal with these yahoos myself and its a nightmare how poor they treat customers. BUYER BEWARE!!!