What clients say about R&L Towing in Salisbury (NC)
This experience has been horrible for me and my family. My daughter got into an accident and my car was towed to this place. Waiting for insurance, storage fees were accumulating. Then they told me today they were charging me an additional $150 for it being there long but didn't tell me what "long" was. I didn't get any paperwork, documentation or nothing. Then I asked if they could do an estimate on my car 3xs. The first time they told me they didn't have time. The last 2xs they flat out told me no, even though I explained that the finance company was asking if they could do one for us to be able to move forward. The accident was already traumatic and this experience with the two company just compounded it. I hope no one has to go through this after me.
Non-Military! Young man that was SUNY Plattsburgh senior driving back and forth from Saranac Lake to Rochester for drill weekends fell asleep (5 hour drive). Young man was activated and was making the trip every other weekend fell asleep at the wheel heading back to home (Saranac Lake) and hit guardrail Sunday night. Vehicle was towed to public parking lot in Saranac Lake. Young man deployed to Kuwait with no use for for vehicle left it immobilized. R&L Towing was asked to remove from parking lot (~10 mile tow). Letter was sent to his apartment while he is in Kuwait. Girlfriend obtained letter with no idea what to do. I as the father of girlfriend was asked what to do. I contacted R&L and the office clerk said the vehicle needs to be removed and tow fee is $275 & threatened $100/day storage fee. I explained the situation with owner being in Kuwait & I lived 3-1/2 hours away but would rent trailer and come up in get car in a few days. I rented a trailer a fews days later and drove up to get car. While I was winching the car into trailer while Roger (Owner) watched I was having "small talk" with him. I told him the story and mentioned I couldn't believe he had to pay for the guardrail. He responded "Good. I don't want my tax money paying for these idiots". He also mentioned the the $100/day storage fee. We were not charged the fee but then again the car was in an open yard (greater than 5 acres). They showed no appreciation for this young man's service for all of US to enjoy our freedom!
By far the best experience I’ve had with a Towing company! They were super fast getting to me and really fast getting my truck unlocked, Even though he couldn’t see through my tinted windows. Super friendly and if I’m in the area an need them will definitely call them!
This was my first time using a tow service, it was the best experience ever, the gentlemen I talked with was very kind and helpful, I asked if my truck could be towed to Chevy dealership and have him drop my keys in the drop box, he had no problem at all with my request, he had my truck towed and dropped off faster than I expected, if I could give more than 5 stars I would, Awesome service and customer service , thanks again
David is a good ole boy! I’ve trusted him and his wife hauling my vehicles for years! He’s always treated me GREAT! All my vehicles have always been delivered in the same condition at the time they were picked up and loaded on the truck.
Great customer service, everybody I dealt with was very nice and understanding. The office people and their driver was quick to help me out and provide excellent service. I would definitely recommend this towing service!
Love this place and the courteous people that will help you with anything they can!! The owners go above and beyond. I recommend anyone wanting to buy a car to start here!!
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