This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, LKQ Salisbury in Salisbury, NC scores 48/100. Sentiment skews negative despite some satisfied buyers citing good prices, quick delivery, a clean yard, and reliable parts. Recurring issues: phone rudeness and weak customer service, unanswered calls, mismatched or missing items, and warranty/return disputes. Several say the site isn’t open to the public, with pickup routed to Charlotte, adding travel and waits. Inventory seems large, but access and organization hinder finding parts. A few staff get praise, yet consistency is low.
According to their own website, they are open to the public and accept cash which is a LIE on both counts. Their phone reps are also extremely rude and don't like to be questioned as to why the website says one thing and the reality is the exact opposite. I absolutely refuse to purchase or allow anyone to purchase parts for my vehicle from this company. I may pay more but i will absolutely look elsewhere for parts.
Unbelievably rude just trying to get information from them, can't imagine what it would be like if I had an issue after actually getting a part from them.
Over the past 25 years we purchased many engines, transmissions and small parts from many junkyards including LKQ on eBay, local & national yards. Our July 2025 experience with LKQ Salisbury would probably be our last one with LKQ.
LKQ (Salisbury, NC location) sold us a bad engine for a 2018 Chevy Silverado for $3,064.
The original receipt /invoice stated that their engine “smokes due to rollover”, so they knowingly sold a part with an existing defect.
After the install, and while still at the mechanic shop, the engine overheated/ smoked and we advised an LKQ rep of such issues. We called in and asked LKQ to send us an engine and return the old one as a replacement under the stated 6-month warranty. They picked up the old one and then told us it’s out of warranty because they did not have the chance to inspect the engine damage while it was installed in our truck! We paid 2x for the labor. We still have 6 months left on the their engine warranty per their receipt, promise and contract. They later attempted to re-deliver their bad engine with an invoice stating: “Deliver, voided warranty engine”, which we definitely did not accept.
After complaining, LKQ reps stopped taking our phone calls, answering our emails and refused to refund us. They are not willing to replace it with a good engine, nor even refund the tax and core charges. They have all the money, tax & core charges and their bad engine. We were in communication with Kyle, Jean, Aaron, Richard, Joe and Will either via email or phone calls.
LKQ was our go-to for a big used parts purchases, but the local yards around here are giving LKQ a real bad name.
The local yard reps., the manager, and a district manager of the area are not concerned nor care to resolve this issue, as they do not return phone calls or emails even now.
This is bad business, and both unfortunate and unprofessional!
They’re not open to the public for some reason, even though they have a lot of parts. I called the number and the person told me they have to send the part to Charlotte and I can pick up there. So you’re saying I have to make a 90mi round trip from Salisbury to Charlotte and back to Salisbury when I could’ve picked it up 6-ish miles from me?
Y’all this place has some horrible customer service,I called about a part my car needed and the first guy that answered me was nice and told me they had several parts for my car,however the second time I called once I found my cars id number to find a good part that fit my car,another rude guy which btw sounded older answered me and was huffin and puffin over the dang phone and told me there where no parts for my car so now I’m confused, I genuinely don’t know what I did wrong I didn’t even speak to him in a bad tone or anything and he just cut me off mid sentence explaining my situation with my car and the part I needed specifically,please treat people how you wanna be treated,not classy at all.
Incredibly rude on the phone. The sales rep talked down to me and patronized me for not immediately understanding their policies when he spouted off their company jargon. Maybe they should take some responsibility for how they are articulating their policies ( bad ones at that ) and have some patience instead of blaming and demeaning their customers. Never using them again.
My son went through a" mechanic " to buy a motor for his 6.7. The guy goes through Advance Auto parts who bought the motor from yall. Turns out the " used motor with 100k miles on it " it covered in rust and looks that of a junk yard motor. Who knew the term " used " meant junk yard when it comes to motors. Advance Auto refuses to speak to us about the motor. Really who wants that in their vehicle? So he's outta 8,500. Don't sell rusted out junk
All LKQ locations is terrible, the prices absolutely different like in online, they always try deceive you with prices and an annoying guarantee of 40% of the cost, while other junkyards give a 30-day guarantee for free. The most terrible lkq place in Charlotte too. When I asked for a manager, they simply began laughing to me, I wish this arrogant and greedy company to go bankrupt.
This is the most retarded place I've ever visited. Huge yard, but you only buy parts online with no in store shopping? Idk who runs this circus but you just lost massive clientele with online only. Idk who is going to buy a used part condition unknown for standard retail. Scam!
This location has not only the worst management I've ever witnessed, but the most shady and bizarre. The lead plant manager and assistant Manger are shady crooks who will conduct illegal business if the price is right. They should be reported to the bbb and looked into.
Update, I called the number left in the response to this review to no avail. They stole $2800 from me
I work for a company that buys a lot of engine/transmissions from LKQ, or shall I say did in the past. I Was working with a guy named Thomas. They refused to warranty a bad $2800 transmission that I know for a fact is toast, they said it’s because I didn’t program it(their special way now of getting out of warranties ) but why would I program a trans that’s black and fried inside? The miles on the odometer are the same now as what it was when I told them the mileage when I bought the transmission. I’m about to buy two engines three transmissions and a rear end and it won’t be from LKQ. Never again. Them being greedy and finding a tricky way to get out of a warranty cost them a lot of business. Will also be reporting to the BBB. ASE certified Master Automobile Technician 35+ years experience.
If there was an option for ZERO stars I would use it.
The customer service/ sales team was good and helped me find the exact items that I was looking for... supposedly... I ordered 4 headrests that were supposed to be grey leather.
I paid for the items sight unseen over the phone and my items would be available for pickup within 24 hours at the Salisbury location.
I was contacted TWICE by LKQ to say that my items had been all collected from the SAME TRUCK and ready for me to pick them up.
I arrived at the Salisbury location at 3:30pm to find a sign on the front gate saying OUT TO LUNCH! After a few phone calls customer service got in touch with a manager who came to the front gate after waiting for 40 minutes. Several employees came out of the gate with LKQ name badges during the 40 minutes and were absolutely not interested in helping me. One of the employees wanted to start an argument with me!
Once in the office, I had to wait while he searched for the headrests which were nowhere to be seen. He then went out back and found a thick plastic bag with the supposed headrests. I thanked him and finally went outside to my truck the install them.
When I opened the bag I found 2 black headrests, 1 dark gray headrest, 1 light gray headrest... the two front headrests were totally different styles as well! Un frickin believable!!!
I got back inside the office only because another customer came out of the locked gate! I was given an apology and promised a refund back to my credit card.
Time will tell...
Unless they revamp their Salisbury office from the top down, I would avoid this business like the plague!
I wish they were a bit more specific as to who they did business with especially for the new to town people.
I don't really know much more than that. Sorry guys.
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