My complaint is about one of Bubba Mintz's mechanics. IDK his name but he seems to have major anger management issues.
He and I disagreed about the lugnuts being totally screwed into the tires of my car that I had brought to the shop for a mechanical problem, but his response was over-the-top crazy. I tried to explain what had happened and he angrily accused me of lying. Then he stuck his finger in my face and said "don't talk to me like that". Like what??? Then he walked away mad and told me not to talk to him. He came back with something to tighten the lugnuts which he did do on the passenger side, but he was so pissed off, he walked away again and didn't finish tightening the lugnuts on the driver's side. It was a very frightening and extremely unpleasant experience for me and his bizarre behavior was totally out-of-line and uncalled for.
We discovered our car had an oil leak on the drive in to Wilmington. Mintz was the first place I called and they answered right away and told me to bring the car in as soon as possible. We arrived soon after and they promptly had the car on the lift and diagnosed the issue in under 30 minutes. Parts were ordered and the problem was fixed in less than 2 hours. They could not have been more helpful and compassionate. Seemed very reasonably priced. I felt like I could really trust them. Highly recommend them!
The team at Mintz was great to work with. They got me in the shop with a days notice, and then had it back to me the same day. They were friendly, walked me through the issue with my car and the solution they came to in order to fix. They will certainly be my go-to car serviced from here on out and I will be referring any one who’s needs auto work done!
Bubba was my mechanic for 15 years. Then he let his shop go and his people do sloppy work. My 4 month transmission story was the last of it. One thousand dollars later and the transmission still isn't right. They'll try to blame anything including you when they can't fix something. Sorry group of people.
They have had my husbands truck for 4 months an were paid in advance to replace the transmission. The first one they put in was bad so I can understand the delay there but they reordered the transmission an that came in quick but for the past 2 months his truck has sat in the same place while the transmission sits by the building. Excuses after excuses, not sure why their work quality has declined but given one star only because it won't let me give 0 stars.
Very kind and helpful auto shop. I had a rusted and stripped screw and no tools to get it out. The owner helped me out for free. Would highly recommend.
Best in town best prices Des customer service just the best place in Wilmington North Carolina to get your car worked on let the famous Bubba mintz diagnose your car with the touch of a hand lol best garage in town
Behind Ace Hardware, 1831 - B Dawson St, Wilmington, NCArchitectural salvage store
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