I took my car to them to have my rotors and brakes fixed in April and then couple months I have to go back due to grinding abd scrubbing with my brakes so they had to fix it for free due to warranty now the same thing consists to happen my brakes are starting to grind and scrubbing again this is very dangerous it's very sad because as women we get walked over because they feel like we don't know anything but my car will not go back a third time for them to not fix what needs to be done.
This shop is by far the best in the area. They are very reliable and decently priced for their work.
The staff is very nice and explain whats needed in a way anyone should understand.
We run a fleet of vans, dependability is a must… this place is VERY dependable
Went in for oil change on my wife’s car. As always Kinston Automotive did a fantastic and quick job. Highly recommend for all your automotive repair needs.
I’m very excited and was very happy to drive my car off the lot with nothing wrong with it…it glides like an airplane in the sky!!!! Thanks Kinston Automotive for doin a great job of rebuilding my motor!! The price was a little pricey but they got it done
Stay far far away!! Very shady bussiness. I was charged for work that I never gave authorization for nor did I ever bring the car. My car was sold without my consent to this shop worker. I was also told if I didn’t pay that they would put a lien on my car and that I would have to seek an attorney and they would not talk to me further on my car. Don’t conduct business with these people !!
My experience with Kinston Automotive & Tire was excellent. I feel they went beyond their duty to make sure my vehicle is running great. They were honest and upfront. I will definitely be back.
took my ford fusion to get an alignment done. they told me all this work needed to be done to the car before they could proceed with the alignment. 1,800$ down the drain just for the car to be driving the same. honestly they saw their opportunity to get make some extra money and did! would never go back to them. its sad that no one can do honest work no more
Have taken my car to this shop for years now. They are always super friendly & get the job done in a timely manner. Family run business. I really recommend this shop!
Great people and great quality work. I’ve known them for years and has never disappointed. Very helpful and gets done in a timely manner. Great place to take care of all ur vehicle needs.. would highly recommend them over any of these other shops around here.
I just want to start off by saying the girl on the front desk was a big help notifying the issue that I had in my car (that another shop couldn’t but I’ll explain in a bit). The mechanic that worked on my car was able to fix the problem and I’m just happy that I was able to drive the car smooth again with no check engine light. I think the mechanic got mad at one point but I get it we all get that way when something doesn’t go right. It’s a stressful environment working on vehicles so I took it to them so I won’t stress myself over it. But I was stressing at another shop, not saying any names but took car to another place and they give me the run around and I wasn’t pleased how they treated me like didn’t know English. Anyways Kinston Automotive got me in and I’m satisfied with the work.
Me and my Husband absolutely love this place. We had a very difficult time trying to find a mechanic to work on our 05 Toyota Corolla that was just giving us so many issues (she’s going on over 500,000 miles) but through a friend we found this mechanic shop. They took us right in and got us right back out with no issues. I will not go to any other mechanic while this shop is still in business. Everyone there was kind and polite, I have no complaints for my many times of being there.
Would give no stars if possible. Took my car there in February it took them almost 2 weeks to just look at it even though i was told to bring it in that day. Then it took another week or two to fix it. When i picked up the car the check engine light came right back. Took it back in. Oh its just a sensor. Ok fixed that took the car home and check engine light came back same thing oh its just this. When i picked the car up for a 3rd time i got a check engine light again!! So 1.5 months, 3 tries and almost $2000 later my car still wasnt fixed and still had a check engine light. I dont know who works there but i cant believe those are actual mechanics
Although I failed my inspection, it was fast and I did make an appointment. I suggest to make an appointment as they're fairly busy. Always good service.
I’ve been taking my vehicles here since I found out about them. They are so courteous, professional and prices are great. Will never take my car anywhere else.
This is the only place I take my cars to. They are very honest, try to get your parts as soon as possible, and try to get your vehicle fixed in a timely manner. Many times they have gone above and beyond to service my cars, as I am a driver for living. They explain what is wrong with my cars in a way that a non-automotive person can understand. I highly recommend them.
Very quick service. The girl behind the counter was also pleasant to deal with. Had me in and out in less than 30 mins and they were very busy the day I went.
This is a very good family business. I'm always nervous about new mechanics and they impressed me on my first day in town with their quality and work ethic. I got a flat tire an hour out of town hauling the moving trailer and rolled in to town on my donut. They made room same day and finished 2 tires with alignment while I waited. Thank you!
This place is a total rip off. They always find extra work to charge you for. Went for minor brake work, they replaced my ignition coils and spark plugs. They also passed me for an inspection with failed brakes. I’m taking them to civil court. Tapanga at the front desk is the rudest!!! This place sets all customers up for failure once you give them a second chance to repair your vehicle.
They are friendly and will help you get to a place that can help you better with your issue. So if you have an electrical issue they will tell you where it is best to go get that issue fixed. Lost a star due to the price per hour is high.
Enjoyed the experience, they were fast and friendly and my back brakes for my wife's Buick enclave cxl work perfectly. I bought them myself and they installed them at a surprisingly low price. I would definitely return to have more work done if needed.
My wife and I have been running a Dealership in Charlotte for the last 18 years. NEVER had we come across a shop that is so Customer oriented as this one. I wish we were not 4.5 hours away. We sold a 2012 Durango to a Customer that has been to Kinston Automotive in the past, and lives there. She had a problem with her transmission. We of course got involved when the warranty company was giving a shop a hard time approving the claim. But Angela who is running the shop up there was willing to help us AND the Customer so that the cost is minimized. She didn't have to do any of that, and we are so grateful that our Customer went there. We will recommend this shop to anyone living within couple of hours of Kinston, NC.
Sincerely,
Michelle and Duke.
Charlotte Auto Group.
Didn't put my tire correctly back on, causing my tire to fly off in traffic. I had to replace my rotary and hub due to this. Before I even continued to drive and before the tire flew off I stopped by to have it checked...i was told it was bushings. That was confirmed by two other places nothing was wrong with my bushings, only a tire not properly tightened. Won't ever go Back! I could have died!
I've never had a automotive place that I liked or recommended to others. I could not love this place more. I live a block away and take my cars for regular oil changes. I've also had them run diagnostics for an engine and fluids problem. I was shocked at how reasonable the prices were. The waiting lounge area isn't anything great, but I would give the staff 6 stars if I could.
Broke Tire Sensor Can't Repair brought vehicle in for a weird sound in tire, they told me a belt was broke. I asked them to change it with my spare tire and paid the 30 dollars to do so. A few minutes later they tell me the tech broke the tire pressure sensor and they had to wait for a new one to get there. I waited and said I would have to come back bc it was taking to long. I came back three days later they couldn't get it to program and ordered another one, I sat there from 10 am to almost 4 pm with them trying to program and said I had to come back bc it was taking too long. Came back a couple days later paid for oil change and then they told me the sensor still won't program and I would have to have someone else fix it. I said you broke it and got the response of I understand that was all.Took vehicle to dealership to find out repair cost and was told it would be around 200 so I call Kinston automotive to let them know and get sorry. I said you broke it and I want it fixed and got all I can do is give you documentation!
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