Accelerated Collision Repair in
Waynesville (NC)

It took this shop 5 WEEKS to replace the left rear quarter panel, the bumper and the rear taillight assembly on a Ford Ranger. To get my business, they said it would take no more than three weeks. And they blamed my insurance company for the delay (which wasn't completely true), even though Rob later confessed that the shop is short staffed and the front office wman said my adjuster was wonderful, faster than most. I think the mgmt just doesn't stay on top of things, but in any event their two-week delay caused me pain and suffering and I hope it doesn't happen to you.

They did a great job on my dads truck very quickly. Wonderful business, friendly service an honest pricing. Thank you!!!!

I had broken my inside door handle on passenger side. I needed it put on so I went by there I had the door handle just asked if they could please help me out. Well Rob came out and took me right in. They fixed it in 15 minutes I was out of there. Wow they all were so nice. I will for sure go back if I ever need my car worked on I. Thank all of them for the kindness I received. ❤️ Thank you especially Rob.

Rob, Christin, Johnita, Madison, Keira, the body shop and mechanic shop people, all of these have went above and beyond in helping me with my wrecked SUV and my recently purchased one. They all had plenty of time to listen to my concerns and work with me. They treated me with kindness, respect, and concern. They all went out of their way to accommodate me in whatever way possible. I highly recommend Accelerated Collision Repair/Mechanical. Thank you to each of you, I really appreciate everything you have done for me and will do in the future. Excellent service!!!

FANTASTIC SERVICE!!! Everyone is very nice and helpful. Rob is excellent and very knowledgeable. They provide top notch service and deliver quickly. I’ll definitely be coming back!

I recently hit a mailbox and needed some collision repair on the front of my truck ..It was a concrete mailbox! I took it to Accelerated and let me tell you they did a fabulous job on the repair! The ladies that run the office are so sweet and helpful. They guided me through the insurance adjuster as I have never been in an accident before. I would highly recommend them to anyone in need of collision repair. If I could give them more than 5 stars I would.

REVIEW of Accellerated Collision Repair, Waynesville. My truck was hit-and-runned into in Waynesville. It needed replacement of a rear quarter panel, rear bumper, and rear taillight assembly. THAT'S IT. ACR told me that it would have to keep my truck for 2-3 weeks. That was hard to think about, but its a small town so okay. But ACR had my only vehicle in its shop for FIVE WEEKS. Rob at ACR started out blaming Progressive Ins, alleging that the adjuster was not communicating or making decisions quickly. After I spoke with the Progressive adjuster, however, it because obvious that ACR was not being completely honest, ACR was not working my claim as diligently as it was supposed to, to meet the 3 week deadline. I confronted Rob about this and his excuse was that ACR is committed to safety (BS excuse) AND that he "is short staffed". Ah-huh! Herein lies the problem: ACR took my vehicle, made smiley promises, but didn't tell me it doesn't actually have the staff to do the work within 2-3 weeks. If Rob were honest I would have gone elsewhere, and he knew that. BOTTOM LINE: I dont recommend ACR. It strung me along for FIVE WEEKS while I was stuck at home on a mountain top, no way to dispose of garbage for wildlife protection, no way to grocery shop, no way to go see my family, no way to do anything farther than a mile away, for FIVE WEEKS. I ended up spending $100's on delivery fees and ride share. Finally ACR said my truck was ready, I asked them what I owed and paid without argument, and left. Now, a couple weeks later, im getting demands for more money. ACR undercharged me--messed up again--and now I have to pay it around $120 more. Fine, but it just goes to show how poorly run this shop is. Never again.

Fantastic customer service and excellent work. They went above and beyond and provided some of the best service and support I've ever received in Haywood county. I hope I don't need to return given the nature of the work - but if my vehicle is damaged again there's only one place I'm taking it.

Stopped by to get an estimate for a minor repair from a parking lot incident. While I was there, Rob was kind enough to remove the paint transfer that had occurred from the incident so no estimate was needed. Wow! Great service you don’t find very often these days!

Stopped to get someone to look at self inflicted damage on my wife's car (I did it). I attempted to repair it twice before. The service rep looked at it and took 15 seconds to fix it good as new. If you have any auto body work, I would ot hesitate to recommend Accelerated Collosion. They're GREAT!

Amazing service! We had an emergency while traveling, and they accommodated us even though they were extremely busy! They let the six of us relax in their beautiful waiting area and offered water and snacks. They had us back on the road in no time. Thank you all for taking such good care of us!

We were there just this morning 7/14. We were six hours away on a camping trip, and as we were leaving the site, my wife backed her car into a tree and knocked a good portion of her rear bumper off. We were afraid to drive all the way home with the car like that, so we chose Accelerated Collision on a whim, and boy were we lucky. Kristin at the front desk was phenomenal. She was warm and personable, explained the repair procedure, and was just great. Rob came out, looked at her bumper, and said he'd have us back on the road in no time. No sooner had we sat down in the lobby to wait, Rob came in and said the car was done. We were so impressed with the speed, professionalism, and honesty here. Our experience? I can't recommend this place enough. Again, Rob and Kristin, thank you so, so much. You turned a nightmare ending to our trip into a blessing. - Warren, Michele, and Sullivan

The Shop did a great job replacing the hood of my Audi. Paint matches perfectly and the car was detailed to perfection before I picked it up. Very nice office people and obviously very talented body workers. Highly recommend

We went in for a reasonably simple estimate to repair or replace an engine splash guard on our Honda Fit. Rob took care of us and treated us like we were his most important customer. His detailed, thorough, professional service was top notch. He even put a temporary fix on our car at no charge. The estimate for the full repair was very fair. Superb waiting area also. I highly recommend others to try them out. Could not have gone better.

Was just trying to find a place to do a safety inspection and the most recent review reminded me of the great experience my fiance had here earlier this year. We also didn't have any services done (because we didn't realize his registration still said Buncombe county) but the info the woman gave us was so knowledgeable and she was so kind. We were blown away.

Accelerated Collision Repair was amazing! TL:DR: I never ended up spending money here, but was given so much good information, was treated like a customer, and ended up getting more money from the insurance than I would have without coming here! I was rear ended about a month ago and the damage on my small car was significant, though the accident was minor. The insurance told me that my car had been totaled, though the number I got from an estimate at another body shop was lower than the money I would get from the insurance. I had been planning on getting a salvage title and repairing my car using the insurance money, but I'm so glad I came here first! Before I came in, one of their technicians, Rob, gave me a rough estimate through email and talked me through some options. When I showed up, he came out, looked at my car thoroughly, and gave me a worst-case scenario estimate of how much the repairs could cost (double what I had initially been quoted!). He also gave me a ton of great information of what I can ask for from the insurance and offered to do a third party assessment of my vehicle value. I won't end up spending a dime at Accelerated Collision Repair, but they treated me like I had already spent thousands with them. Rob's advice helped me get significantly more money from the insurance than they originally offered because of his valuation of my vehicle. Very thankful for this place, and I will be sending anyone I know who needs these services their way!!!

I needed the trunk latch fixed on my 2019 VW Atlas. I went in with it not working for a few months to now it works perfectly! I am beyond happy with how quickly the fix was and I now have what feels like a brand new trunk!! I highly recommend this shop and can't say enough great things about the staff.

The service at Accelerated Collision Repair was truly exceptional! From the moment I walked through the door, I was warmly greeted by the incredibly friendly front desk staff, who immediately made me feel welcomed and at ease. They took the time to walk me through every step of the repair process—from the initial estimate and detailed breakdown of the damages, to seamlessly coordinating with my insurance company. What really stood out was how effortless they made everything feel. Their clear communication and positive, can-do attitude turned what could have been a stressful situation into a smooth, stress-free experience. On top of that, the quality of the repair work was outstanding—my vehicle looks as good as new! I’m truly grateful for their professionalism, kindness, and top-tier workmanship! Highly recommend Accelerated Collision Repair!

They are an amazing company to do business with. Tim and his staff are terrific and very friendly. He worked on my wife’s Subaru Crosstrek and did an awesome job. He then worked on my mother in laws Subaru which the job was done prefect and on time. They just finished doing body work on my Nissan Rogue and did a fantastic job on that are as well. I would highly recommend using Accelerated for your next job. They are professionals that do a great job and a pleasure to work with. Brandon

This company is absolutely amazing. Kristin and her team have gone above and beyond to make this experience a pleasure. Everyone is friendly and goes out of their way to make sure you are satisfied. They keeped me informed the whole way through the process of my car and how everything was going. I am local and I highly recommend Accelerated Collision Repair for all of your needs.

⭐⭐⭐⭐⭐ I can't say enough good things about the team at Accelerated!! After being involved in a "not at fault" accident, I was left with the unfortunate situation of having to pay a lot of money out of pocket because the other driver was uninsured. It was naturally a stressful time to say the least. Tim, Rob and the entire team have went above and beyond to turn a difficult situation into a smooth, positive experience. From the start they coordinated everything seamlessly between myself, my rental car, and my insurance company, while keeping me informed through every step. They were incredibly professional, met all deadlines, and even went the extra mile to ensure my vehicle was returned in perfect condition with OEM parts. Their attention to detail, communication, and commitment to providing top notch service really made a world of difference. I felt genuinely cared for as a customer, and I can’t thank them enough for making the whole process easier during such a challenging time. If you're looking for an auto body shop that delivers both outstanding service and peace of mind, I highly recommend this one. Truly one of the best in the business!!

It is a shame we were unable to do business. As you can see in the picture the damage to the bumper was minimal. This place came recommended by a few friends so I got off of work early on Thursday the 15th and drove the car from Asheville, where I live, to Waynesville. The gentleman there told me it would take a week to fix the car and that he would be emailing me the estimate shortly. I waited the whole day but got nothing. The next day around 12pm I called to see if I could get the estimate. They said they would send it shortly. Nothing for the rest of the day. Finally Monday someone called me and told me it would be $1100. A week passed and no phone call or anything. I gave them another week. When I didn’t hear anything from them I called to ask how the car was coming. The woman that answered told me they hadn’t even started working on it yet, after two weeks, and wouldn’t start it until Tuesday the 3rd of September and that it wouldn’t be done until that Friday the 6th. Now for context we are a family of four with two little kids under 3 and this is the family car. We have managed so far but a whole week more was not what we were expecting. I told them I would confirm with my wife and I’d call back. Me and my wife agreed to it. I called them and told the receptionist that I would like to speak to Adam so we can confirm the car would be done by that Friday. She told me he’d call me back. He never did. A few hours went by and I called again but he was still too busy. Around 4pm I gave up and told the receptionist I had no choice but to get the car. This morning I went to get the car and Adam still wouldn’t come out and even explain to me what happened. The receptionist was the only one that spoke to me and gave me my keys. I was treated as if I didn’t matter at all. I will say that the receptionists were nice the entire time and I appreciate their professionalism. I’m sure this company does good work for insurance claims, where they can make big money, but it is obvious they don’t care about regular people. It is a shame that people like Adam could damage an otherwise nice seeming company. I will never bring my car here again and I will never recommend this place. If Adam would like to finally give me a call and apologize I would consider giving them another chance but that would require a level of humility this place is clearly lacking. Do better guys, do better.

I had a great experience at accelerated collision repair. They did a fantastic job repairing significant body damage on my jeep and they painted the whole car for me. The paint turned out amazing and the price was very fair. I will definitely be using them again!

The guys here at Accelerated Collision Repair have treated me so well that I genuinely should left reviews years ago!! My car had some rear passenger side damage and by the time they got done replacing and repainting the parts, I never could tell the difference!! Their expertise, friendliness, expediency, communication, and fairness in price are second to none! You can deal in absolute comfort and confidence with these guys; they will take incredible care of you!!

So happy we chose this place to take care of our car after being in an accident! Adam and the other staff made everything easy and went out of their way to take care of us. They kept us apprised of the repair status throughout the whole thing. Definitely the place to go! 🎉

Took my car here for a diagnosis, when my car was returned to me it was missing its right front headlight, and all the bolts that hold the plastic into place. No one could give me an answer to why, and I was told I would be contact about getting a replacement light for free from them, on the following Monday since it seemed they threw my light away. But no one has contacted me and probably if I don’t say anything would contact me. As someone who has had her mechanic father work on her car as long as she’s ever had one up until recently because he’s had surgery and unable to work on cars due to his health, I am so disappointed that this is how It is returned to me, and how the business responds to a mistake. My father owned his own mechanic business for 8 years up until his health put him in retirement, and I would have never saw him return someone’s property how my car was returned to me. So no I don’t recommend this place to anyone, and I hope this doesn’t happen to anyone else. Edit: I will respond differently when I have time, this is just what my first thought is right now. You guys had time to respond to this review but you didn’t have time to contact me about my headlight? Why would I be told I would be getting another headlight if I’m not actually going to be contacted about it. Or at least have someone contact me and clear up to me directly what happen to my car. Instead of talking over a review. This response is made to look like I’m just being problematic, but after talking with other people about what happen with my car I am not the only one who’s had a similar experience from you guys. This isn’t twitter if you guys actually want to clear something up please give me a call.

I can't say enough good things about Accelerated Collision Repair. I've had the pleasure of using their services multiple times, and each time, they have exceeded my expectations. From the moment I walked in, I felt like a valued customer. Their team is incredibly professional and knowledgeable. They not only fixed my car but also explained the process in a way that I could understand. The quality of their work is outstanding; you can't even tell there was any damage. I highly recommend Accelerated Collision Repair to anyone in need of auto repair services. They are a five-star establishment in every sense of the word. I wouldn't trust my car with anyone else.