3 weeks and still no estimate
. We just need a 1992 Miata, a match car basically looked at, bc it over heated. They won't even look at it. Absolutely most unprofessional garage I've ever dealt with. They know this is for a college kid who works. Absolutely no regard for his livihood.
My alternator went out and I pulled into this shop for repairs. The alternator was replaced and life was good. Less than 2 weeks later my alternator started overcharging. I've called on the shop on a few occasions to see if they have warranty work, or at least the receipt for this bad alternator so I can try to get a replacement. I can't get a answer. I won't be going back and just use my time with them as a warning.
( Update) They did repair my alternator and I had them work on my exhaust. After a month and a half I finally have my ranger back, but I have to put it in someone else's shop. It won't hardly crank and spits and sputters going down the road. I don't think I'll ever use this place again. My truck is barely drivable.
R & S towed our vehicle. This was our first time using them. We broke down and called and they were there within 15 minutes! Our driver left his own birthday party to come tow us because the next available driver was an our away! He was so kind and polite! Highly recommend these guys!!! Thank you R & S!!!
Unfortunately I am not happy with their services. Employees are definitely not any help either, not even to answer simple questions. I would never recommend anyone….
After a collision repair of a front fender, I found the repair to be perfectly fit together and nearly flawless. To this customer’s fullest satisfaction, they also washed and cleaned the SUV.
Jonathan did a super job repairing my Mitsubishi. I thought my car was a total loss and could not be fixed but I was very surprised and extremely satisfied with his work!
Jonathan and his team at R & S did great work fixing my 01 GMC 2500. It had rusted out cross members, cab corners and rocker panels and they made it look fantastic after all the repairs. Definitely recommend them.
R&S did a great job on my car. They did repair to my roof without any body filler or painting. It was a one day turn a around and at the estimated cost.
R&S did a great job the first time I had a tow, so I just called on them once more. Again, I got great service, they showed up quickly, got my truck towed in just fine. I would highly recommend this company
I rate my experience a 10. Service is always good and efficient. It's always easy to get an appointment. Roger and R&S Auto are an asset to the Community. Would definitely recommend R&S to others.
They were towing my broke when a strapped snapped and my truck rolled into the front of the tow bed and damaged my bumper. The driver informed use right away along with his boss. They made it right. The replaced my bumper and brackets and painted it to match. I didn't have to pay a thing. They even went as far as to detail the inside and outside of my truck. They are honest and hard working people.
I have not been to R&S, BUT I have called inquiring about NC Emissions and Vehicle Inspection Requirements. I was given correct information, as well as given the correct Dept at DMV for additional information. The Inspection Officer was very courteous and knowledgeable. I WILL USE R & S for future services.
Told by OTHER shops, that I needed to replace BOTH of my Catalytic Convertors...turned out what I replaced: Sensor, BOTH Catalytic Converters, Starter, Battery, Valve Cover Gasket & Spark Plug Gasket/O-Rings were replaced (TWICE BY TWO DIFFERENT AREA BUSINESSES within a day-1/2 days of each other), Radiator Hose. Oh, not to forget that at TWO "businesses, when told, "Your car is ready," I didn't get off either of their lots, discovering that my CHECK ENGINE LIGHT was STILL ON, and ONE Shop- I had developed TWO OIL LEAKS THAT WEREN'T THERE BEFORE! NOT TO MENTION THAT I WAS TOLD THAT I ALSO NEED AN OIL PAN GASKET AS WELL. Oh and the oil leak really does exist, SUDDENLY VERY APPARENT- EVIDENCED BY ALL THIS OIL LEAK ON MY LAWN...THAT WAS NEVER THERE BEFORE. Oh and let's not forget the Downstream Oxygen Sensor that NEVER THREW A CODE...UNTILL I WENT TO PICK UP THE CAR FROM THE SHOP. THESE Places of Business were the businesses used in attempts to find good, honest, reputable people: ONE Auto Repair Shop even put black grease inside of one of the wiring harnesses on the electrical contacts. All of these tricks of the trade done intentionally to get you right back for more repairs...one auto shop, I was unable to keep my car running to even get off their lot. Was also unable to get my original battery back that I was told was in my trunk & kept testing as good/having 2/3 Battery Life Left remaining. STILL being put off in regards to obtaining my original battery.
NC NEEDS REGULATION OF THESE BUSINESSES TO ELIMINATE THESE AUTO REPAIR SHOPS TAKING ADVANTAGE OF PEOPLE--PARTICULARLY THE ELDERLY. They are ROBBING PEOPLE. AND ONE HAS TO PAY THE "BILL" TO OBTAIN THEIR CAR. SOMETHING HAS TO BE DONE!!
NC Locations: Wallace, White Lake, Elizabethtown, Rose Hill.
No show!!!! Supposed to tow my car and yes they called but I tried to call back immediately and no answer. Even sent a text to the number to let them know I would be waiting. Don't even bother with your comments. I lost a whole day of work between you and the warranty company! Thanks for nothing!!!
I went back in May to get my alternator fixed they told me it was already I came to pick it up on a Saturday only day I could come because of work nobody was there nobody could answer my calls and as soon as I cranked up my car and noticed something was wrong the engine was sparking if I would’ve drove that off my car would’ve caught on fire they fixed it about a week later and I got home and was driving around and expect anything else to be wrong with it until about a month later I look kind of underneath my car and I see there’s a huge tear in my back bumper from when they towed it I didn’t know that it was from when they towed it until I talk to my dad about a month later and I’ve been calling them since August to try and get them to fix it it’s now November and they are just now telling me that I waited too long to tell them when I waited four months for them to tell me that I couldn’t even get it fixed do not go there the worst shop I’ve ever been to and they weren’t even trying to help me
great service, very friendly, a pleasure to deal with. All this after our camper lost a wheel bearing driving on I40, R&S fixed the wheel plus the electrical issues as well and all for a very reasonable price, thoroughly recommended.
I would just like to inform the public of a situation that took place last week, I took my 2001 Ford Taurus station wagon on 5/4-5/8 only had a 141,000 miles to R&S automotive service in Willard, NC due to I notice it had a wet area near the engine and the oil light was coming off/on, R&S said, to fix the issue all I needed was a valve cover gasket and intake gasket, (should have never bothered the intake gasket) in a mix of them replacing the valve cover gasket and intake gasket they blow up my engine, and say it's not our fault and we're not refunding you the $300 you paid a day in advance for putting on the valve cover gasket and intake gasket and now I'm out of a USPS car and money. I was took advantage of but God sits high and looks low.
This is a great place. They worked with me on my payment for towing. My husband was in a terrible accident and the highway patrol had his car towed through them. They have a heart and understand hardships. I will certainly recommend them to EVERYONE that I can. By the way, Michelle is the one who worked with me. Wonderful lady!
It is hard to get excited about dealing with an auto wreck, but everyone I worked with at R&S from the tow truck driver, office manager (Amy) and our mechanic (Jonathan) made the process as easy to deal with as possible. My car ended up being totaled by insurance, so I didn't get to go through with repairs, but the mechanics here were forthright, honest and knowledgeable about how to fix cars and their pricing was reasonable. If someone needs auto service near Wallace, due to a crash or just regular repairs, you would be hard-pressed to find a better shop to deal with.
I have never written a review for a place of business and I probably never will again. My car broke down on I-40 in the middle of North Carolina. I had it towed to R&S well, because that was all that was there. It took awhile not going to lie, but this place is small and has a HUGE local clientele. Here is why I am writing this, after some miscommunication with them I was upset. The owner got on the phone and promised me my car would be repaired. He not only repaired it but 3 hours before I expected. He is a man of his word and that moved me to thank him. If ever I moved to Wallace NC, R&S would work on my cars. Thank you for being honest and hard working. We need more people like you!
Roger and his team of professionals will take very good care of you. Very trustworthy mechanic and body shop, and the owner is a really genuine person.
This is based solely on the rude cow that runs the place and the fact they have unfenced unsecured vehicle storage. They are scumy rotation operators who gauge people that are unlucky enough to have them tow your vehicle. These people lie with the easiness of politicians are purposely difficult untrustworthy as snakes. Do yourself a favor and stay as far away from R&S as possible. Just driving by the place makes me feel dirty.
Their driver DROPPED MY CAR OFF A TOW TRUCK THAT IT WAS NOT EVEN SUPPOSE TO BE ON. My SUV is an AWD vehicle AND can ONLY BE TOWED ON A FLATBED UNLESS YOU HAVE THE PROPER ATTACHMENT (which the driver did not have), so had he not dropped my car off the lift, the car would have been destroyed. Moreover, when I picked my car up from their shop from letting to "fix" the damages THEY CAUSED, it was covered in black smudges (which I have witnesses who will attest to the car's condition on the day and time of drop off, that it was in immaculate condition. Additionally, the front and back floor board on the right side of the car was soaked in oil, along with purple ink on my back floor board carpet. I just bought the car. It was in immaculate condition at the time of drop off at their facility, (minus the dent they had to fix from their driver's inability to determine proper towing procedure, which left a dent in the back bumper.) I can afford to fix the damages they caused, but when I called to speak to the owner, CANDY, the rude, disrespectful, front desk lady, told me that she would not allow me to speak to him and that they had done "ENOUGH FOR MY SITUATION"!!!!!! Hello, YOUR DRIVER DROPPED MY CAR. There was not a situation until your driver caused one, and then, I leave my car with them for less than a day, and I pick it up with black smudges, oil soaked carpet, and purple dye in the back seat. If you value your possessions, I would HIGHLY SUGGEST NOT USING THIS COMPANY. Candy is without a doubt the most disrespectful human I have ever come across, and to insinuate that this "situation" was in any way my fault, is utterly ridiculous. She has blocked me after I left a review on FB (how professional), so I am hopeful others will see this, so that their possessions are not destroyed like mine was. I have pictures for proof, as well as proof of her blocking me, if anyone would like to email me personally. Please do your research, everyone, no one should ever be treated this way by a place of business.
Called in just to check on status of a tow truck because my wife and kids were leaving our vehicle and I was the one now waiting. Originally they were given a 90 minute wait time and I was calling right about the time of estimated arrival. Candy let me know that there was still about another 90 minute wait time. When I questioned as to why she sounded to have an attitude and I just mentioned that I was curious and the attitude wasn't needed. She responded by saying that she did not have one and I suggested that it was her tone and I apologized. She remarked that maybe it was mine that was the issue. Rude and very unprofessional in my opinion. Would not recommend a company with her as an employee.
They were so nice to us we were out of town and our clutch went out on our car. They picked us up and took us back to the shop and called around for a hotel that they drove us to for the night. Very nice people.
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