What clients say about RDM Towing & Recovery in Ossining Township (NY)
I want to sincerely thank Steven at RDM Towing & Recovery for his professionalism and kindness during a very stressful situation. He was clear about expectations from the moment we spoke, and he handled everything with patience, honesty, and respect.
My mother and I were on our way to a wake, and Steven was incredibly flexible and understanding of our circumstances. He made sure we could retrieve the vehicle without adding more stress to an already emotional day. His communication was excellent, and he treated us with genuine care.
I also want to acknowledge that Steven is often put in a difficult position with the towing calls coming from the 66 Croton Avenue apartments. It’s unfortunate that there isn’t a proper protocol in place on the property’s management side, which results in cars being towed that actually belong there. Despite being caught in the middle of these issues, Steven remains professional and considerate.
Thank you, Steven, for your patience, your flexibility, and your compassion. You turned a frustrating situation into a manageable one, and that means a lot.
I only wish negative stars were an option here. RDM was for a tow from my insurance company, that request was acknowledged and replied with an ETA time of 90 minutes which was 9:24 am. No show at 10 am call RDM and the most miserable unprofessional human answers the phone with out identifying his name or company just answered with a "yeah" then he goes on to state he received notification 15 minutes ago and his "guy" left 10 minutes ago for a 25-30 minute ride. One hour and 15 minutes go by still no show so I call the same miserable human who states what my "guy" hasn't arrived yet I will call "him" and call you back. 10 minutes later I get a text from the miserable human stating his "guy" was not answering him but was sure he was on his way. Tired of the Shenigans after waiting roadside for nearly 4 hours I cancel the tow and callED D&K towing who is reputable. Now the miserable human text me, "I will hope in the truck and come get you personally." I tell miserable human to kick rocks don't come via text 3 times with no response. I then immediately call him 3 times and get pushed to voice mail. Miserable human shows up minutes before DK and takes a picture of my license plate to try to get paid, I mean how pathetic are you. I guess this is what to expect when you run a business out of your house. If you need a tow save yourself a world of problems and call D & K Towing and Recovery stony point. I wonder where his "guy" is.
Scammers. They had my cousin's car for less than 2 hours. The cost $300 cash no receipt. If I want a receipt, I have to wait until tomorrow. Tomorrow was an additional $300 plus additional fees. The boss gives them the liberty to decide "IF" they want to release the car right away. So his professional way of him thinking he's doing soneone a favor. The bogus breakdown of the price, comical. Someone needs to shut this place down.
In response to his unprofessional reply...I dont need to mention the car was parked illegal. I have no PROBLEM paying. I totally believe in consequences. The problem I have is you not being able to give me a receipt and you pretending as you did a favor, you demanding cash. Your lack of professional and you are a liar.
And reminderMY MOTHER'S CAR WAS NOT ILLEGALLY PARKED AND WAS TOWED FOR INCOMPETENCE. You then proceeded to make a reason after you found out there in fact was a handicap sticker and the problem was comprehension.
0 stars if I could leave that. Horrible experience and horrible people. I highly recommend you STAY AWAY from this tow company unless you want things stolen out of your car, you car released without permission and a whole headache. This business should be shut down. WILL BE REPORTING MY EXPERIENCE TO THE BETTER BUSINESS BUREAU SO THIS COMPANY NO LONGER CAN TAKE ADVANTAGE OF OTHERS.
Don’t ever use this business, very bad service and unprofessional, takes cash payments without giving any receipt looks like they are not paying taxes but taking advantage of people
Great service. Helped my elderly mother out late in the evening; kindness and professionalism. Steven and Trevor are awesome, would recommend to anyone and everyone.
RDM Towing provided professional and speedy service. Steven, the owner, was communicative , efficient and knowledgeable about moving our vintage car. Highly recommend calling RDM for your towing needs.
This company was very professional, got to my car in good time. They were very careful hooking up my car to the tow, absolutely no damage, got my car to the autoshop safely. Would definitely recommend this crew. Thanks for all the help
Extremely professional and dependable services . The owner Steven was my tow truck driver and was there literally in 15 mins . I had a pretty bad tire blow out and was on the side of the highway . Upon arriving he was extremely polite and helpful . I would definitely recommend their services to anyone.
RDM, Thank you for your prompt professional services...your driver Steven was quick to get us out of the cold & on our way home. He was quick to get the car hooked up and took good care of my vehicle as well as me and my family. I recommend these guys to anyone who whose in any car trouble. Thanks again RDM & Steven...Happy Holidays!
Unprofessional service, person at desk would profile you based of own assumptions, Would start yelling at you when asked about forms of payments as cash or cards, and would make excuses to write you a reciept.
RDM showed up in under 30 minutes, whereas another tow left me waiting for nearly 5 hours. Pablo got my vehicle carefully loaded on a flatbed in under 15 minutes. What a relief when RDM showed up. Professional, courteous and efficient. Job well done!
These people are good to take away cars, not telling you that they use their own private house as a reference but not going to find your cars in there cuz they have contract with other location where cars goes. And they don't pick up the phone calls, and either let police notify about taking your cars..they all want to make money pick up car on night weekends so you go on Monday that's why they don't respond your calls
RDM Towing is the best in the business!!! The customer service is above and beyond and they gave me the fairest price of them all right off the bat. The people are honest, friendly, and accommodating. You are safe with them!
These super intelligent folks will tow your car in the polar opposite direction of where it was supposed to go instead of doing the job they were hired to do. Then they will call you at 845 in the morning on Monday to tell you this and expect you to be chipper about it. What a joke.
Quick, responsive, and fair price. We had our car parked at the train station for 2 months and they were on hand to help with our battery and overall wellness check before driving back home. Highly recommended
Website
