Empire Volvo Cars Smithtown in
St. James (NY)

Dealing with the team at Empire Volvo of Smithtown NY was such a great experience. From the moment we walked into the Dealership we were greeted with such warmth and professionalism. Our sales rep Nicholas Brass allowed us to walk around the showroom, with hoovering over us to let us look and discover the showroom cars. Nick was available to answer all of our questions and explained the different levels of SUVs. We test drove both the XC60 and XC90. We decided on the XC90 and Nick worked with us to find the color and interior of our choice. I cannot express how wonderful this experience was and how grateful we were to be able to deal with such a wonderful team. From the moment we walked into the showroom to the moment we drove our new Volvo home the team from Nick Brass to Sahil Ranyal, Product Specialist to Danny Porti , Tech Guru we could not be happier. This Team made us feel like family and we are so comfortable with them that we have been back with some tech questions. We love our new CX90 and have become a Volvl family! I never write reviews; however, this was such a wonderful experience, no pressure like some other dealerships we visited. We did not expect to make a decision that day, but we were blown away with the SUV, and the Team that we purchased the car in 1 day and took it home a few days later! This is our first Volvo and we love it! If you are looking for a dealership and Team run to Empire Volvo to experience the best of the best!

We had a GREAT sales experience with Chris at Empire Volvo of Smithtown. He made the entire process work smoothly, supplied us with constant information/updates and quality professional advice. Clearly the best and most professional sales representatives we have ever worked with! Frank

Nicholas Brass is an excellent salesman. Compassionate, understanding, well-spoken, and most of all honest, friendly, and energetic. He patiently listened to all my questions and concerns and took care of them efficiently. If he wasn’t there to help me, I may not have bought the car. His help was invaluable. I recommend him highly and I thank him for his service.

Volvo Huntington has consistently provided excellent service. For the past two years, I have been working with Sean Munro, who is well-spoken, highly organized, and genuinely attentive. He has made every visit to the Volvo service center a smooth and positive experience. Thank you!

I am extremely happy with every moment of my experience at Empire Volvo. Before Volvo, I visited Lincoln and did not experience the same customer service that I did at Volvo. My initial salesman, Semy, was very nice. He found the exact car that I wanted. The transaction was passed on to the manager, Nick, who could not be nicer and more knowledgeable. There was no nonsense. I did not feel like I was with the typical car dealer salesperson. I told him right from the start what I could spend and he made it work. Within a few hours, I drove out my new car and I absolutely love my XC 60! Looking forward to many happy years driving my car. Thank you, Nick and Semy!

I had an excellent experience at Empire Volvo in Smithtown. The salesperson Chris Abbatiello was honest and extremely helpful. He understood which vehicle met my needs and was extremely knowledgeable. We worked on a vehicle that met my needs in my price range. The price was very competitive. Everyone was friendly and helpful. Everyone especially Chris spend all the time i needed to make the sale go smoothly. I will recommend him and the dealership to all my friends and family.

I had an absolutely amazing experience leasing my new Volvo at Empire Volvo, and I can’t say enough great things about Sahil Ranyal and Nick Brass. I had been working with them for months as my XC60 lease was coming to an end. I knew I needed to upgrade to a larger XC90 since I needed a third row, but I was determined not to significantly increase my monthly cost. Sahil had originally helped me secure an incredible deal on my XC60, but he had since left that dealership. When I randomly walked into Empire Volvo and saw Sahil, I was so happy to see him! True to their word, Sahil and Nick worked tirelessly to find the perfect XC90 for me at an amazing price and actually included more features than I had even asked for. Throughout the entire process, they were honest, transparent, and respectful of my time. There were no games, no pressure, and none of the typical dealership tactics you usually expect. Because of this experience I’ll always work with Sahil and Nick going forward. If you’re looking for a stress-free, trustworthy, and genuinely positive car leasing experience, I highly recommend Empire Volvo.

Had the pleasure of purchasing my vehicle online with Chris Abbatiello. From start to finish the whole process was one of the best buying experiences I have ever had, and I have purchased ALOT of cars in the past. Although the dealership was close to 200 miles from my house and I would’ve paid to have it shipped, Chris agreed to drive the car and meet half way. I could not recommend him or the dealership more and will be contacting him next year when my other vehicle is due to go back. True professional through and through. Thanks again for all your help!

Thank goodness for Nick and Nick at Empire Volvo. I am on my 4th Volvo lease through this dealership which has changed hands several times. I was very pensive about returning after my 2023 lease and the awful experience I had. My husband and I began to browse in October and were in between leasing again or purchasing. Nick Brass was absolutely a breath of fresh air that did not pressure us, treated us with kindness and humility while answering EVERY questions. We finally committed to a new lease today due to the absolute respect and dignity we were treated with by sales and financing! Nick M. from financing did not waste our time. We made quick progress to ensure both parties were happy. I sincerely hope Empire Volvo maintains this momentum. We loved our experience and cannot recommend them more!

Sadly, my previous 5 star review now is a 1 star review. My certified used car had engine check lights and sputtering 1 week into owning the car. I brought in in to be serviced on November 19th. I was told that the fuel injector was bad. When I called my salesman he was no longer with Volvo. I have a loaner which is great, however I need my own vehicle. I am a working RN so need a reliable car. Paid upfront for 2 different warrantees now I am really disappointed with my experience with VOLVO. I wish I could start over with this car search!

I actually enjoyed buying a new car! From the moment we walked in it was a great experience. We weren't bombarded at the door by a salesperson, but by the cutest bulldog! We were able to peruse and speak to someone when we were ready. Once we started working with Nicholas he was transparent about everything. There was no back and forth, and back and forth. He told us how it was, he explained every part of the process thoroughly so I could understand. He went through each option for me, and how it would affect my monthly payment, my overall payment, etc. He is incredibly knowledgeable and willing to work with you to get you what you need/want. He helped out with getting my insurance transferred over and each step in between to be able to set me up with a brand new Volvo XC90. Once I stepped in my car James went through every single aspect of it and how it worked. He showed me multiple examples of how I would use certain features and went through all of the bells and whistles. As someone that truly hates going shopping for cars Nicholas and Empire Volvo made it a truly enjoyable, STRESS FREE experience!

Buying a car at Empire Volvo was THE BEST car buying experience I have ever had. Period. My sales associate, Lana, was an absolute angel. We worked together for months to try to find the right car at the right price point. Not once did she suddenly have a lower price to try to reel me in. She told the truth each and every time I checked in. Months later we found the perfect thing. With the right rebates and promotions I was able to get my dream Volvo XC90. On pickup day, the car was waiting for me with a red bow, and the contract was pre filled with the exact terms we discussed. No drama, no surprises. It was a DREAM. The experience was wonderful and the car is GORGEOUS! I love my car, I love this dealership, and I especially love Lana!

This is the best dealership, I cannot recommend it enough. We’ve now had 2 cars through Empire Volvo, we keep coming back because they’re so hospitable, no nonsense and extremely friendly and kind. Dan is the BEST, each time making our time in the dealership as short as possible while also being super knowledgeable. If you are looking for a Volvo, this is the place to go!

Shockingly great experience! I ventured in on a whim after researching the EX30 incentives and was greeted by Lana who was so friendly and is amazing. She immediately asked if I wanted to test drive the EX30 and knew the car in and out. Discussing the lease numbers with her and Kristin was a breath of fresh air compared to the average dealership interaction and they both went out of their way to earn my business. Everything about the experience was about as smooth and great as humanly possible. Sahil helped get me to the number I needed on my trade-in and was very knowledgeable with lease finance. Danny was a pleasure did a great job walking us through the car's app and features on the day of delivery. My wife and I are so happy with deal they gave us that we will absolutely be returning customers when our lease is up.

Had a great experience at Empire Volvo! My salesman Nick Brass and Nick the finance manager were very helpful and knowledgeable about the car I was interested in and made the process very smooth. I am so glad I chose this dealership and would recommend to anyone in the market for a Volvo!

Lana and Kristen did it again! This is my husband’s and I’s second time leasing from Empire Volvo. The first time, there were no words to describe how wonderful the experience was from beginning to end, and the same exact thing goes for this time! The people at Empire Volvo are kind, warm, passionate about their company, and treat everyone that walks in like family. We will be customers for life! Thank you guys for everything!!!!

Picked up my second XC60 but first plugin hybrid. We are a family of Volvos and the team at Empire Volvo Smithtown are always amazing. From General Manager Kristen to Lana in Sales, Nash in Service and Nick in Financing. It’s a seamless team that make the purchase of a car easier than most. Highly recommend to anyone who is in the market for a new car!

I had a great experience at Volvo of Smithtown! I worked with Suada, Chris and Danny, who were incredibly helpful and professional. The entire staff was friendly, welcoming, and made the whole process smooth and stress-free. I truly appreciated the excellent customer service from start to finish. Highly recommend!

I had an overall good experience at Empire Volvo. Prince was my salesman. Some dealerships surprise you with hidden fees, but not here. They were up front, patient, and I ended up getting a car I love. Give Volvo a try -- they offer an incredible extended warranty on certified pre-owned vehicles for an additional cost! I think it was overall a great value.

I have owned Volvos for years and always worked with Kristen. She is always professional and gets me the best deal. I can’t say enough about how the team at empire went out of their way to make my buying experience exceptional. If you are in the market for a new car go see Kristen, Tua the bull dog, and my new friend Dan. They rock!!!…. They did it again just added a XC90!! Thanks again empire!!! They did it again 2 in one day!!!!! Kristen, Dan and Tua thank you again for the great deals

I went into Volvo in Smithtown unsure of what I wanted Chris Abbatiello greeted me and asked if he could help and from there everything started to fall in place I love the car I went home thought about it brought my daughter. She said it was beautiful and I decided This was it..there was no pressure everyone made sure i had everything I needed…i got an XC60 Denim Blue and for the first time ever, I hate parking in a parking lot for fear of it getting scratched. I am very happy.

My experience at Empire Volvo Cars Smithtown was nothing short of amazing from start to finish. Kristen, the General Manager, Nick, the Finance Manager, and Semi, my Sales Consultant, were all absolutely outstanding. They truly went above and beyond to help me get into the perfect vehicle, and I could not be more grateful for their dedication, transparency, and support throughout the entire process. Their professionalism and genuine care made me feel valued, not just as a customer, but as part of the Empire family. Because of them, they’ve earned my loyalty for life — I will never go anywhere else. I also want to give a huge thank you to Nash, my Service Advisor. Every time I come in, he ensures that I’m well taken care of, and his attention to detail and friendly attitude make every visit smooth and stress-free. If you’re in the market for a new vehicle or need reliable service, Empire Volvo Cars Smithtown is the place to go. You’ll be in the best hands possible with a team that truly cares.

3rd time really is a charm!! After purchasing 2 Volvo's at 2 different locations and receiving some of the worst customer service on the planet, I thought I’d have to find a different car to love. Then I found Empire Volvo of Smithtown. From the moment I stepped into their building it was a whole new experience. The experience one would hope to receive when purchasing such a beautiful luxury car. From service to sales (I’ve experienced both) they’ve treated me like a valued customer every step of the way. I know this sounds like it should go without saying, but I had been traumatized after purchasing a brand new xc90 from another location. Ask for Chris if you’re in the market for a new vehicle. He was going to get me into whatever car I wanted. Not by being pushy, just genuinely wanting me to leave loving my new car and happy. If you need service for your Volvo, you will get it with quite literally a smile and can pet Mo and Tua, (their in house dogs) to help pass the time :) Would recommend them 💯

Went in to replace my wife’s car. Looks like a new staff since the last time I was there. Salesperson Lana helped me with my options. She was great, never rushed and she is hardworking. She ended up selling me two cars that day. She is not your typical car salesperson. Not pushy and realizes it’s a big decision. I found the rest of the staff to very nice and eager to help. Now this is my second and third car I have bought from them. I would recommend Lana and Empire Volvo dealership.

Lana is amazing!! She made the entire process of buying a new car so easy. I live out of state, so it was a little more complicated, and she did everything she could to make it happen for me. Lana went above and beyond to make sure I had a smooth and stress-free experience. I can't thank her enough for her dedication and exceptional customer service. She truly made a lasting impression on me, and I will definitely be recommending her to anyone in need of a new car. She was able to answer all of my questions and provide valuable insights that helped me make an informed decision. I felt confident in her abilities every step of the way, and it really put my mind at ease during the car-buying process. Lana's professionalism and genuine care for her customers truly set her apart from other salespeople. I am so grateful for her help and couldn't be happier with my new car. Thank you, Lana, for making this experience so enjoyable and memorable.

I recently had the pleasure of purchasing a car from Empire Volvo, and my experience was exceptional, largely thanks to the remarkable service provided by Lana Vladi and Nicholas. Lana went above and beyond in explaining every detail about the car and financing options, making the entire process feel incredibly personal and welcoming. Her approach made me feel like part of the Empire Volvo family rather than just another customer. Additionally, Nicholas ensured that all the paperwork was handled smoothly and efficiently. Overall, the attention to detail and genuine care from Lana made this car-buying experience outstanding. I highly recommend Empire Volvo for their excellent customer service and seamless process. If you’re considering a purchase, I highly recommend asking for Lana—her expertise and friendly approach will make your experience outstanding.

This was the best experience with a car dealership I have had. I traveled for 11 hours to NYC to buy a car from another dealership. After arriving at the dealership, it was one of the worst experiences of my life. Thankfully, with a short google search, I found this dealership with the exact car I was looking for. I cannot say enough great things about this dealership. After a short phone call from the other dealership’s parking lot with Empire Volvo, they held the car for us to be able to drive the 2 hours to their dealership. They were completely friendly and upfront from the beginning on the amount for my trade in and the amount for the Honda Pilot. We arrived at around 5:30, and they closed at 7. They were so great to work with we come to a great price for the car and my trade in, and they stayed till almost 9:30 that night to finish the deal so we didn’t have to drive back the next day because we had a hotel in New Jersey already booked which is 2 hours away from the dealership. They even called us back on Monday to check to make sure everything with the car was great and if we needed anything to please feel free to call them. I can’t thank them enough for this great experience, and I love the car. It’s a 2021 Honda Pilot SE in great shape and low miles. I love the car so much.