Sal's Auto Body in
St. James (NY)

Excellent experience from start to finish. Communication was great throughout the entire process. Shout out to Liliana for keeping me informed and for dealing with everything with the insurance company when they failed to show up. My car looks brand new, the work is flawless. I specifically brought my car here because it is a certified BMW repair shop and my service provider at the BMW dealership recommended them. Couldn't be happier with my experience with Sal's. Highly recommend!

I researched five BMW-certified repair shops before choosing Sal’s Auto Body, and they stood out immediately with fast, detailed, and technically accurate communication. Throughout the entire process, Sabrina kept me informed with exceptional professionalism and kindness, making every step easy and transparent. The technicians, including Julio and Antonio, delivered flawless, factory-level repair quality with impressive attention to detail. Ashley and Liliana at the front desk were always welcoming and confident, creating a customer experience that feels organized, honest, and reassuring. I fully recommend Sal’s Auto Body to anyone looking for top-tier craftsmanship, trustworthy communication, and true OEM-standard repairs.

Slight obstacle in the way the shop receives payments, but that’s not the issue here. I cannot bring myself to continue with this business because of their customer service. I just got off the phone with this shop and feel compelled to submit this review immediately. Acitve duty army, changing stations and short on time. I came in for an estimate to fix a small scratch on my 2025 King Ranch, which shipped with the scratch from the factory. The Dealer is paying (Free money) When I arrived, a young lady at the counter and a short, fit gentleman greeted me. They were friendly, professional, and provided an estimate. I had many questions, and they answered them swiftly and professionally. However, my experience over the phone was the complete opposite. When I called back to move forward with the estimate, I was greeted by a very rude woman. As soon as I asked for clarification about how the payment from the Ford dealership would be processed, she immediately cut me off and said they do not accept third-party payments, adding they don’t accept card or check either. This didn’t sound right, so I called back to clarify. She immediately cut me off again, spoke over me, and instead of listening or explaining calmly, she became argumentative. She launched into a condescending explanation about the differences between credit, debit, cash, card, or check. I understand if the shop doesn’t want to accept third-party payments, but I was simply trying to confirm and clarify. Her hostile attitude made the entire experience unnecessarily unpleasant. To make matters worse, when I called the second time she answered the phone by shouting my last name — “MARTINEZ!?” — in a dismissive and unprofessional tone. I believe this is the same woman in the left office who I saw loudly arguing with other customers on the phone while I was waiting in the lobby. At first, I brushed it off, but now it’s clear this is a pattern of behavior. On my third call, the young lady I had met in person answered instead. She was polite, professional, and explained everything clearly. The difference in professionalism between her and the other woman could not be more obvious.

I’ve now had two outstanding experiences with Sal’s. The quality of their work is great and their customer service is even better — great communication, scheduling, did everything they said they would and on time. The staff are a pleasure to deal with and very professional. I even overheard them going to the mat for another customer who had an insurance snag. Very fair prices, too. Very highly recommend! I won’t go anywhere else.

The entire staff at this establishment are the best of the best. Everyone from the moment you open the door to receive their services are so very nice and caring and professional. Their quality of work and craftsmanship are superb and I am a customer for life. I have come to them two times needing body work and I would never think to choose another place. They make everything so easy for their customers and do it with a smile. They are simply the fantastic.

I cannot rave enough about the customer service here. My vehicle had a part on back order for 6 months. Ashly and Lillianna(sorry if I spelled it wrong) were AMAZING. They regularly checked in with both Jeep and myself. I truly feel like they were bigger advocates for getting my vehicle back on the road than I was. They went above and beyond what anyone can expect. My car is back to looking like a brand new car. They are amazing. Thank you both and the entire team over at Sal’s.

The staff at Sal’s are amazing , they kept me informed my vehicle was completed sooner then expected quality repair and service I highly recommend this shop

Sals auto body were honest and so welcoming when I brought my newly owned car to them about a minor exterior imperfection. They had fixed the paint quicker than I had could’ve imagined and I appreciate the amazing work and to Liliana’s support through the process, thank you!

My experience with Sal’s autobody was 10/10! The customer service was top notch. Lilliana in particular was extremely informative and walked me through the entire process, answered all my questions and put me at ease. They ensured that only authentic Subaru parts were used to repair my car and even washed the car for me better than the local car wash does it. Overall satisfied and will only be going back to Sal’s with any auto body needs in the future

I have been to Sal’s 2x over the past year. Reliable. Reasonable. Timely. Unbelievable attention to detail. Unmatched customer service. Exceeds expectations every time. I’ll never go anywhere else to fix my car. Thank You So Much!!!!

Extraordinary experience. I’ve been working with Foreman, Ashley Z. She’s been absolutely amazing to work with. Fast and efficient communication. I’ve been well informed about what’s happening with my car with consistent updates. Ashley has gone above and beyond the standard to accommodate me professionally and personally in a time where I was in distress. I’m truly grateful for her help. I’ll be referring my friends to Sal’s.

Ashley Zipperlan, the foreman at Sal’s Auto Body, is nothing short of exceptional. From the moment I first called after our accident, Ashley took complete control of the situation with skill, compassion, and an unwavering sense of responsibility. She arranged for the tow, made sure the vehicle was safely brought to the shop, and handled the entire insurance process—including securing the claim number and coordinating a rental car. Every detail, every step—she was on it. But what truly sets Ashley apart is her humanity. She didn’t just manage logistics—she genuinely cared. She personally called to check on my loved one to see how he was doing after being hit. That kind of empathy is rare. As a foreman, Ashley leads with both heart and excellence. She kept us informed the entire time, making what could have been a stressful, overwhelming experience feel smooth, safe, and supported. Sal’s Auto Body is incredibly fortunate to have her. We are too.If you ever find yourself in need of auto body service, ask for Ashley. You won’t just be taken care of—you’ll be cared for too!

I had a fantastic experience with Sal’s Auto From start to finish, the team was professional, honest, and incredibly helpful. Special shout to Sabrina, Liliana and Ashley. They were great. They kept me updated throughout the entire repair process and went above and beyond to make sure everything was done right. My car looks brand new—like the damage never happened! The workmanship was top-notch, the turnaround time was faster than expected, and the staff made the entire experience stress-free. I highly recommend this shop to anyone looking for quality auto body repairs and great customer service. Thank you again for your excellent work!

Entire staff was friendly and helpful, they helped me deal both with the insurance company and the other driver who hit me. They immediately spotted damage on the car that I had missed and explained all the issues to me. They kept me updated through the entire process and the repairs were done in just over a week! Can't thank them enough for making it all as painless and simple as possible. ❤️

If you are seeking the best job ever, you must take your car to Sal’s. The old saying is you get what you pay for. And that’s you get, a spectacular job. Let’s not forget the people who work there. They are all pleasant ladies and very responsive. Sal is a gentleman's who knows his businesses very well and takes care of all his customers. Great job on my baby, 2015 Sl400. Thank you very much.

Brought my BMW to Sal’s Auto Body repair center after being in an accident. Ashley was very attentive, professional, friendly, and made the entire experience stress free. Excellent work done by the repair technicians, was absolutely perfect. I highly recommend. Sal’s Auto Body will be my only choice for any future collisions.

There is not a single negative comment I can make. There are more positive comments than space allows. The workers behind the front desk greeted me with respect and concern for my car’s needs. As I sat waiting for my car, I could overhear them providing that same earnest tone to every phone call that came in. The manager (Ariel) and other technicians were completely dedicated to my full satisfaction before they wished me a good day as I drove off their lot. Full care for my car, knowledge of the many facets of their industry, and meticulous attention to detail ranks them head and shoulders above any auto body shop I have ever dealt with in the past. Sal’s Auto Body is most definitely my shop of choice. Easily!

Picked my truck up today and I can't put into words how amazing it came out. Looks like it just rolled out of the showroom again. Sue, Sabrina and Ashley were an absolute pleasure to deal with. If I could choose one word about my experience at Sal's Auto body? Phenomenal!! 5 star service and work is second to none. Although I hope the situation doesn't occur again that I'm in need of a body shop I wouldn't go anywhere else! Highly recommend!!! Thank you so much! ⭐️⭐️⭐️⭐️⭐️

The professionals at Sal’s Auto Body are top notch and went above and beyond in repairing my Subaru Crosstrek. My vehicle looks like a brand new car! Sabrina, Ashley and Susan are so accommodating, knowledgeable, helpful and super friendly. These ladies helped me through every step of my claims process. They are not only professionals but I consider them my friends now. I’d highly recommend Sal’s Auto Body if your vehicle ever needs the best TLC in auto body repair.

Sabrina and her team were a pleasure to work with! First impressions were amazing the place was as clean as a doctors office. I’m picky about my truck and the work was absolutely immaculate all body lines matched and the paint was perfect too! Definitely will be a returning customer!

I came here to repair my rear bumper. Sabrina is an asset and for us a godsend. She is the best, brightest and most knowledgeable in the business. She puts me at ease and was very thorough. Ariel, was just as thorough and reassuring. He told me what he was going to do and did exactly that. It was just what I needed after having to deal with the stress of an accident, physical therapy, poorly done work elsewhere, etc. The customer service, and work that was done was EXEMPLARY! My truck looks amazing! I will definitely be getting more work done with this shop. I was beyond satisfied.

Great place for Auto Body repair. So far my car is looking good. One recommendation is to improve communication or progress report with customers. Asides that be rest assured your car comes out like brand new. Below is a before and after picture

This is by far the best auto body shop in all of New York. I have never been to a more professional and friendly business in my entire life. From the minute you walk in, the girls at the front desk make you feel so welcome, and they are always so kind and helpful. My car was in an accident and I was recommended by Mercedes to use them, and I couldn't be happier with the results. Several months after I was having some issues with my car and Laura went above and beyond to get my issue fixed even though she did not have to. She went out of her way to make sure my car was working perfectly and made it look brand new again. I am so thankful for her as I would have never been able to get anything done without her. She is an amazing woman and she really runs her business for her customers and will do anything for them. She is a prime example of how a boss should run their business. I couldn't be more pleased with everything she has done for my family and me, and our car. I will definitely be using Sal's Auto Body for all my car needs and I a thousand percent recommend this business to anyone looking to get their car fixed, trust me, your car will be in amazing hands.

I have been taking my family's cars to Sal's for at least fifteen years. I won't go elsewhere, particularly for auto body work. No only are they experts at what they do, they guarantee their work and they do it with a smile. They are wonderful people who care deeply for the people they service and take great pride in their talent. They will always work with you and find ways to accommodate special needs you might have. You will love them and their work. Tell Laura I sent you.

I honestly can not say enough good things about Sal's and the beautiful job they did on my BMW. Not only is their work perfection but they really assisted with dealing with my insurance company to insure that my car was repaired to the proper safety specifications. My car had extensive damage including structural damage and they made sure that the repairs were done properly. The owner, Laura, is a woman who truly takes pride in her trade and it shows. The two women, Sabrina and Ashley in the office are extremely knowledgeable and helpful as well. I knew I was in good hands after my first conversation with Sabrina, she really knows her stuff! I would not hesitate to recommend them to anyone, especially if you drive a high end vehicle, as they have many certifications including being a BMW certified shop. I love my car and if you do too I highly recommend leaving it with these professionals. They do right by their customers. You will not be disappointed.

My car had accident most damage to the side of the car including rims and tires. I have an BMW i8 and no other auto body shops accepted it, SAL's came along and help me get it fixed. From insurance claim to showroom condition delivery they took care of everything. I will definitely recommend SAL's to anyone in Long Island for their exotics or any car model to get it fix from them. Thank you Ashley for all your help.

Huge Thanks to Laura, Sabrina, Neal and everyone else at Sals Auto Body! I’ve been to quite a number of facilities in my years owning vehicles, but none compare to this place. For a place handling 200 plus vehicles at a time it runs like a well oiled machine!!! My 2018 Trackhawk had extensive damage to the driver side, including frame damage, after someone ran a red light at about 30mph and t-boned me. When I picked up my vehicle after the repair, it looked better then before the accident and as good as the day it rolled out of the showroom!!! If you’re looking for the right job to be done with only OEM parts and no bondo or cutting corners then this is where you need to bring your vehicle!!! They handle the entire process from the day you drop off your vehicle until the day it’s ready to be picked up. Rental was waiting and not once did I have to deal with the insurance company!!