Smithwest Service Center Inc. in
St. James (NY)

Smithwest is always very responsive and accommodating to my schedule with appointments, etc. Angelo and Cass consistently provide clear and honest feedback and pricing. Have nothing but good things to say about Angelo and Cass!

Always a Pleasure bringing one of my automobiles there. I could call in the morning for an appointment and they’ll take me in that afternoon. They make it very convenient, never disappointed.. thank you Angelo and team.

Thank you to Cassie and Angelo and crew for taking care of my suv, always a great experience. Thank you!

Great place to take your car for service. The owner, staff and mechanics are very knowledgeable in fixing the issue and the prices are just as good....Been taking my car there for years.

Smithwest Service Center is THE place to go when you have a huge problem with your vehicle. My BMW had problems with differential and transfer case.Thank god for MaxCare because we would have to pay out of pocket (around 15k). Anyways; the owner Angelo knows what he is doing. The second our car ended up at their shop he knew whats wrong. Cassandra (the receptionist) is amazing. Very friendly and professional! Dealing with warranty claims it takes time. She was updating us on the claim as soon as she got any updates. Reading previous reviews I was a little scared… but now I know they really know what they are doing! This shop is really good. I would highly recommend Smithwest Service Center!

I brought my vehicle in for inspection, which went smoothly, as expected, given that it’s a new car. While I was there, I also witnessed the person working the front desk at SmithWest Service treat a mentally challenged customer with genuine respect and care. That moment really stood out to me. I’ll continue using SmithWest for as long as I live in the area. Kudos to the gentleman at the front desk.

Brought my 2021 Ram 1500 (30k miles) in for a NY State inspection and was told it would fail unless I replaced both front rotors ($756). They claimed the rotors were “purple and distorted” with a quarter inch of rust. I inspected them myself and saw nothing close to that. They also tried to upsell a coolant flush, even though coolant isn’t part of a New York State inspection. I declined the work, drove directly to another licensed inspection shop, and it passed immediately with no issues or repairs. Clearly an unnecessary upsell attempt.

I truly cannot believe a reputable company such as Triple A is endorsing this service center. What a big mistake in putting my trust in this site. I would never recommend this establishment to anyone- dishonest, deceitful and rude. I visited this service center and was quoted a price regarding fixing my vehicle (rear breaks, front break pads, inspection and some welding underneath the car). I was given a quote of between $800-900 “all in.” When I got there to pick up my vehicle it suddenly became $1600 as the woman claimed the labor was not included in the original quote. When someone verifies and confirms “all in” that entails all costs. I have owned my own business for 35 years- who gives you an estimate, tells you the full cost and then after the work is complete tacks on “additional labor costs.” Not to mention the woman at the counter was unbelievably rude and obnoxious and swore up and down she told me it included the labor- an out and out lie. Please do yourself a favor and go elsewhere. I intend to put a complaint into Triple A as they ought to know that this service center they endorse is not at all worthy of their recommendation. Tim Fallon

Smithwest Service Center took me in without scheduling to repair my leaking tire. Work was completed fairly quick with minimal wait time in their comfortable waiting area. I left satisfied but not sure if my AAA discount was applied to the bill. Regardless the price was fair, perhaps more reasonable than other automotive shops in the area. I recommend Smithwest Service Center

Talking about the greatest experience. I highly recommend them to anyone who is having vehicle trouble and they are one only a few places where I will take my truck too

Awful. Ripped off. Failed my car for inspection bc of brakea. Quoted me a crazy price to replace. Went to another reputable shop close by and was told brakes would pass but recommended changing. Quoted a price 25% cheaper for same work so did it. Also oil change price excessive and like a dealership price. Never go again.

I had an excellent experience at this service shop! The service was incredibly fast, and everything was spotless, including their bathroom and waiting area. The staff were super friendly and made me feel right at home. Highly recommend!

Great service. I was in and out. This place is very clean and organized. I had absolutely no issues. Will definitely go there in the future for whatever I need for my car ! Refreshing to know that there are people out there that still do their job and do it well with no issues! Thank you!

Brian helped me with putting on the spare tire. He responded promptly and got me on my way. I then had SmithWest put on a new tire for me. They had the part within a day and were able to get me in. 10/10 customer service. Would highly recommend them to anyone for their car care needs.

AAA customer that was 100% satisfied with service. Driver was terrific and new starter was done quickly in my Mini Cooper. 5 star rating in my book.

We got a flat while in Nissequogue, we called AAA. Angel the tow truck driver came and changed out our tire. He is amazing. I didn't know there was a spare in my car, he showed me where it is. I'm truly grateful for Angel. He saved our beach day!

Angel was super professional, proficient, and nice. Went the extra mile and was really kind to my sister. Really pleasant to work with, will definitely be calling them for help if needed again. Thank you Angel!

Angel the driver was very friendly and got here in a timely manner from when I put in my request. He removed the old tires and added the temporary one promptly. And also gave me instructions on driving with the spare. Very pleasant driver.

Angel was literally our "Angel!" He showed up within 30 minutes of our request for a tow and was ready to help us out with towing our vehicle to our home to prepare it for repair. This company's response time was exponentially quicker than our insurance company's estimated time of arrival! We would absolutely use this company again in the future (and may request it if we need to contact AAA again)!

I have been in the business for 10 years and Brian is the best tow truck driver I have ever dealt with in my years of experience. He had manners he was respectful. He was kind and he was knowledgeable, and I will definitely be recommending the future!

Woke up to a flat tire this morning. Called AAA and Brett came within 20 minutes. Put my spare tire on and informed me about my tire condition. He was very knowledgeable, very professional, and very nice to talk with.

Smithwest has been servicing all of my vehicles for five years. Angelo and his team are extraordinary, they go above and behind for their customers. The waiting room is extremely clean, and their honesty is very refreshing.

Went to SmithWest after dealer tried selling me a very expensive repair. Angelo at SmithWest reassured me the repair wasn’t needed and recommended brakes which I know I need in 2 months. Cost was nominal and Angelo gave me a lot of comfort that I found someone trustworthy.

Excellent experience with this company. Brett communicated with me immediately of his arrival and promptly towed my car. He was very professional and polite. Highly recommended and will definitely use them again if needed in the future.

On Friday my moms car wouldnt start...she was at her yoga class and stuck. We called AAA and they send a tow service from the Smithwest Service Center. Not only did they get there very quickly, the tow truck driver Brian M, was kind, very professional and extremely helpful. When we got to the office we were treated the same way.Angelo took care of everything we needed done in a kind and professional manner. She called them again because she thought there was still an issue and they immediately met her and checked for any problems.Everything is fine but i cant recomend and thank this business enough.

My family has been going to Smithwest for over 5 years now, they’re honest, reliable, fast, and the only shop we’ve been able to trust. Their waiting room is by far the cleanest we have ever seen in a repair shop and combined with the quality and speed of the repairs it is always a pleasant experience. We will be returning for many years to come!

I have used their towing service in the past and it was great, but I would not suggest getting work done on your vehicle. They replaced my transmission just under 2 years ago with a used transmission for about $3,500 (I am well aware there is risk getting a used part). Now just under 2 years later, the transmission started having issues, so I brought it in to have it checked. I made them aware of the code I had. After they checked it they quoted me for a new transmission for just over 7k, and a cheaper alternative was to replace the valve body for just over 5k. I did my research and its a common problem for the valve bodies to go bad in my car, and the symptoms were pointing to that, so I wanted that done. A brand new valve body from the dealer is $1,800 so I questioned why it would be $5,000 (over 3k in labor is absurd for a small job) Their response was that it was on back order and it's just going to cost $2,000 less than a full transmission repair. Well a quick call to the dealer's parts dept. proved that to be a lie, and I ended up putting the part in my car already & it works fine... Worst part is I still ended up having to pay $90 to these guys for poor info, fake quotes, and a computer reading I already knew. I am all for having a professional work on my car, but after my experience with this shop, my suggestion is do the work yourself or go somewhere else that actually prides their business on being helpful.