I just called this location to ask a question about getting a headlight replaced. To say the least, the service was abysmal. I spoke to a woman in the auto department around 8:30 am this morning, Saturday, November 29. She sounded genuinely inconvenienced that I called and was asking about pricing to get my headlight replaced. I have previously gotten oil changes from this location before, but never again. It's already hard enough finding a place to do it that won't cost my life savings. I understand that it's a holiday weekend, and I was in no way trying to make an appointment until later this week, once the Black Friday chaos winds down. Someone needs to fix the service at the location; their employees are miserable and tend to make others miserable in the process.
The worst. Husband went there last week for an oil change they took him no problem. Today he goes with my car and they tell him he needs an appointment. He explained he was there last week without one. They turned him away. This location is very unprofessional. I wonder if corporate is aware of the customers they turn away without an appointment. I called other locations no such policy exists that you need an appointment. Do better Centereach. I'll be calling corporate on Monday
I took my car in to have the wheels balanced, and the work was of very poor quality. After the service, the vehicle continued to vibrate at medium and high speeds, which shows the balancing was not done correctly. They even charged me $75 for this poor job.
Very disappointed with the customer service. Went to my 10:30 appointment today. Arrived around 9:45. Walmart had a delivery truck unloading blocking the part where the lane is so I parked on the side since there was already a pickup truck in Lane 1. I parked in lane on side of building so I did not block building. Women came in and cut me on line. We all waited 30+ mins just to be checked in. I politely asked for the guy to come to me and told him about the situation. The women then rolled her window down and started yelling at me about how I didn’t tell her she cut me even though she clearly saw me next on line. They serviced her first, and I ended up waiting to be worked on even with an appointment.
Very unacceptable service, and feel very disrespected:
Arrived at 7 for my 7:00 appointment to a grumpy man at 7:15 saying he was trying to get open like the customers there were bothering him .
Had tires mounted and balanced before heading out on a 14 hour trip to take our son back to school -
Became apparent that there was a problem as we started our trip - the car had a terrible vibration. Had to drive the whole way down that way - awful.
When we got to SC found a tire shop who said the tires had not been balanced - balanced them for us and the car drove perfectly again .
Walmart will be hearing from me but would NEVER take my car back there again . Thankful my 19 year old son wasn’t taking the drive alone !
I’ve had good experiences but the last time I went, I was turned away because two people called out. The time before that, I asked for an extra service with my oil change and they couldn’t. I’m afraid they’ve gone down hill and the cheaper oil changes may not be worth it. Probably better not to support Walmart anyway.
This place sucks. Not trust worthy at all. Went there waited 20min in line for a guy to ask if I need help. Really why would I wait in the tire lane for 20min if I didnt need help? As a woman whose waited longer then me in the lube lane is yelling come on whats taking so long? It's ridiculous nobody eve spoke to her yet. Then they finally take her car in and then watch as a car pulls up behind hers and he's already being talked to. What happened to me. Like nobody cared enough to even talk to me. Almost a half hr I left I can't believe the incompetence in how this place is run.
Very disappointed. I made to the appointment at 4 pm for tire rotation. They made me wait for 30 min outside in -16 degree. Checked in 4 cars who came after me. Very bad service
"I had all four tires changed at Walmart today, and I’m very pleased with the service. It was completed professionally and on time, taking just 45 minutes. A special thanks to technicians Kevin and Edmon for their excellent service!"
I made an appointment for an oil change. I received an email and a text an hour before my appointment. I arrived 15 minutes early and pulled into the lane to wait. There were two employees in and out of the two cars they were in the shop. About 10 minutes after my appointment time the guys pull the cars out and one of them comes to my window to tell me they weren’t going to be able to complete my oil change that day and I could try to call another location. When I asked why they said they were behind on the customers with tire appointments and they need to do those. As if this wasn’t a bad enough experience, the next day I receive an email asking me if I want to reschedule since I missed MY appointment. How dare you blame this on me? I don’t know the real reason behind everything that happened but I know that it seems like they didn’t want to stay late even though they were behind and then blamed it on the customer for not showing up to the appointment. It is not a good look for Walmart or this location. Go to the East Setauket location, they saved me that day by getting me in for an oil change!
Never go again. I went for tire rotation, I was next on line. Guy came in and asked me if I have appointment. I said no, I never knew that I have to make appointment for tire rotation. I always go there for oil change and tire rotation. Then Manger on shift “Erick” , he’s like I can’t do it now I have appointment at 5pm, actual time was 5:19pm I was like now is 5:19. He was just lying to my face.
I hate leaving bad reviews. I’ve been here on two different occasions. The first time my brother had an appointment for his tires they rudely canceled the appointment and were like “yeah your appointment is canceled”. I went yesterday and I scheduled an oil change appointment online 2 minutes I’m there the guy doesn’t even look at my car and was like yeah “we don’t have the filter for your car”. This is not good service. From now on I won’t use this place for oil change or any car service will just stick to mavis or the Hyundai dealership. The past 2 trips have been a waste of time and gas.
Edmon at Centereach Walmart Automotive is the best in the business. We just had a tire replaced by Edmon. From start to finish in less than an hour. Edmon is knowledgeable, helpful, polite, friendly and should be considered a valuable employee by Walmart. The Centereach Walmart Automotive Center is great. Thanks to all.. Tom Barberio.
Tried to get out of the tire warranty I purchased after my tire went flat a week after I bought it - not a good look. It took me weeks to get anyone to help me, and rather than a new tire, they "fixed" the flat one, which was flat again by the time I got home. Mechanics were also incredibly rude to me. Whether its out of incompetence or maliciousness is unsure, but honestly? Avoid this place, there are way better options out there.
If your not getting your tires from walmart your probably spending more than you have to. Edmun takes care of me every time I come here. He has been in the business for years and knows exactly what to do when I come in with an issue. Great advice and there is no competition for the service provided at centereach vs other walmart service locations because of him. The entire staff here makes sure the jobs are done the right way the first time and thats massive. Thanks again
Tried to call several times and no one ever answers the phone.
Wanted to check the availability of the tires I wanted to purchase before heading out there.
When I arrived at the location they did not have the tires in stock.
super fast service best price for best oil change they go above and beyond on my tire rotation they put anti seize on my lug nuts tighten the rims and then torque them drove the car came back and we torgue them 5 star service
Place is terrible. Pulled up. Empty shop. Asked if I could get tires rotated. Told to make an appointment. PLACE WAS EMPTY!!!! Employee sitting in tire rack outside smoking a cigarette. Place is awful. Avoid it......
I went in walmart, 161 Centereach mall for oil change. I reveived a very bad service. The guy nerver said anything abt the car after oil change even though there is a maintenance sign on the monitor. Next day i went for tire rotation , he pushed me to purchage new tire even though i just bought those new tire from another place. He was negative to rotate the tire.
Yeah it's a Walmart lube and tire shop. You get exactly what you pay for. It's the cheapest local option. Complaining that they take too much time or aren't the most efficient is an overevaluation of the price. Don't go to Olive garden and complainin that the staff wasn't up to par with an expensive restaurant you went to. It's the same case here. They are average. Pretty quick and most importantly CHEAP, if you want great and speedy service Mavis or any other tire shop near by will work. But expect to pay for it.
We have been on 3 different occasions, and they have never solved us. They always say they can not do anything. today for example the tire was deflated by a screw and they said they could not do anything because the patches they put on the tires are very large. They did not even give us another solution, even if it was the purchase of a new one. What bad service.
Cheap place to get an oil change. But get used to waiting up to two hours even if theres only 2 cars ahead of you. Was 3 stars but now 1.This place has gotten so bad. Customer sevice is horrible here. Cars waiting 15 minutes in line to even be acknowledged ( have to go inside to get someone to assit you). After waiting and dropping the car off we get a phone call telling us they dont have the proper supplies to do an oil change. I understand good help is hard to find, but im sure you can find better.
With this Walmart you will hear “I apologize” all the time.
They need two hours for a simple oil change. Said they would call me when they were done - they didn’t.
Next time I have a flat tire. Two employees, one after the other, tell me on the phone that they can repair the tire if I arrive before 6 pm. I arrive at 5:20 - guess what, they are closing.
Skip the apologies and go someplace better.
this auto center sucks! went for 4 tires and guy said he couldn't get 1lug off,I would have to take to mechanic! I took it to cousin and it came right off,so now I am wasting 2 .ore hours and being inconvenienced while they put my last tire on!! Do not go to this auto center,they are not good!
They guy who does the work outside is so nice, but the old man inside is the worst,his name is mike, he is so rude, foul mouthed, he doesn't know how to deal with the customers. I don't understand how you hire people like that. The customer service is very important.
Best Tires and Lube in this area. I went there with 68 percent of oil (should change at 60%) and they still changed the oil and checked everything. I went to double N and they did nothing but charge me.
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