There was no high pressure sales, staff is very helpful and friendly. Buying a car here was a highly pleasurable experience I will Reccomend Park Maple City to all of my friends.
They actually know me when I come in for
service.. I don't make an appointment, just show up. The service techs are thorough and I leave knowing all is good. PS Morgan is wonderful. Thank you, Barb Hanna and Gypsy the 2023 Renegade.
Park Maple went above and beyond and was extremely helpful. I would recommend them to anyone looking for a new vehicle. 10/10. Very friendly staff who have your best interests in mind. Seamless and extremely quick process.
Ok so when I first got my car there were problems from the start at test drive which they said they would fix I put a bad review cause they didn’t fix it I got a call asking why I out the bad review and I told them they offered to fix it so I drive the hour drive back for them again not to fix the problems here I am a few months later and nothing but problems my transmission is still slipping I have a bad steering pump Bluetooth works when it feels like it and more tired of driving there for them to tell me nothing is wrong I’m not dumb and I won’t buy a car from them again
We bought a 2020 Chrysler Pacifica on July 9 2025 with a little over 81000 and I have had nothing but trouble with it it been in the shop more than I can drive it I have had the both batteries replaced in it. I've had starter replace alternator replaced air conditioning unit. I've had cam or cam changed in it. Cam sensors. I had a timing valve changed. They had to fix the auto stop and now I'm driving it. Just got it back from the shop on Wednesday. Drove it home Wednesday. Parked it for 2 days. Drove it to Buffalo and it is shaking so bad right now and the engine light is on. I have no clue what is going on with it but I am tired of this van. It's been more in the shop at Park City Dodge then it has been in my driveway
Hands down the best place for service! Super friendly and welcoming staff. Clean establishment, they really treat everyone like family 🩷 I recommend all my friends and family here and will continue!
The process was seamless. Aaron was great had everything ready when I arrived. Would recommend Aaron and Park Maple City to anyone in the market for a new vehicle.
I Made an online appointment for an oil change for 11:am dropped my car off the night before got a call at 12:50 my car would be finished in about 10 to 15 min. ( I was hoping to be able to pick up on my lunch break at 12:30 but it’s all good. ) I picked it up after work at 4pm and it was free as I am us navy veteran so I can’t complain to much. Well done
Great service. We needed 2 winter tires mounted, balanced, and put on the front of our front wheel drive Hyundai. They were busy but said they would work me in within a couple of hours. They finished the job way faster than expected. I took 86 home and ran it right up to 80 to check balancing. Perfectively balanced, great job done quickly and at a fair price. 👍
Sincere compliments to Joe and Mike and all the other people that helped ...2 Taylors..John B. of course A.Eicher...they all treat me and ALL customers with respect..courtesy. My Jeep Renegade has never looked ...unrecognizable! BLESS 🙌 ALL OF YOU.
Best car buying experience I’ve ever had! The staff including Brendan and Taylor were extremely professional and helpful! They worked with me to get the vehicle I wanted with the payment I wanted! Will definitely be going back! I cannot say enough good things about Park Maple City!
I was just browsing online for a vehicle fully expecting to not be able to get approved for any type of loan. The same night I submitted a credit application I heard back from Chelsea and I was shown a few different cars in their lot.
My credit history is horrible and I just started my job, regardless they somehow managed to get me a loan for a 2020 Jeep Compass Limited that had under 26k miles with only 1200 down! They are delivering to my house for me.
For comparison i have went to dealerships and even with $2000 down i could only get approved for cars with over 100K miles that were over 10 years old.
The entire buying process only took a few days, and it probably could have been done in just 1 or 2 days if I had the time off of work sooner.
They treated us like family and were so kind, honest, and transparent.
I will NEVER shop at another dealership and anyone who sees this and is questioning if they should go there for a car, do it and you wont be disappointed! Thank you guys so much for all that you did to get us in our new but "used" car.
Everyone was super friendly And worked diligently.To put me in one of their vehicles. I was able to obtain a beautiful Chevy Colorado truck and the Recon. Department. Run by Joseph king. And his crew. did an excellent job. I would advise others to visit park Maple city Dodge.
Park Maple City Dodge always tries to do their best to make sure the customer is satisfied. They go above and beyond when working with sales to get the best price, in the collision department to rectify any issues, and in the service department to do their best on warranty claims. Best dealership I've experienced!
Took my truck there for a chronic leaking tire issue and an inspection. They fit me right in without an appointment and did a nice job with the tire. Passed the inspection and i felt the price was reasonable.
Excellent service. Thank you for installing my new hitch. Hard to believe a 23 year old vehicle still had an active recall! Park was amazing to honor and provide and install the part. Thank you again.
Great experience, Dave was a pleasure to work with and responded quickly to everything. I was able to find the right vehicle that met my out the door price and budget. Highly recommend!
Most of my paper work was done over the phone the day before I went to the store. My sales rep,Dave was very open, honest, clear and understanding of my needs and what I could afford. I left the store the same day with soo much more than what I expected. I will be encouraging all my family and friends to purchase there next vehicle from Maple city. Thank you for a 5 star experience.
This was by far the best car buying experience that I have had. I am truly thankful for all the staff that helped me with my leasing process. Patricia the GM was terrific. Alex the Finance Manager walked me through everything. Aaron the Sales Manager went above & beyond. I highly recommend this dealership to all my family & friends!
The diagnosis was quick and accurate with the noise I was experiencing with my vehicle. The work was completed in a timely manner and the cost was reasonable. I’ll be returning for some minor work in the near future.
This was a wonderful experience. Brendan, Christina, Aaron, Alex and one other lady were so super friendly and attentive to what our needs and wants were. If you want a smooth car buying experience go to Park Maple City.
Really great experience. Answered a mailer out of curiosity. They didnt have what i was looking for on hand but close. I had mentioned I didnt like white but a Grey or silver. 2 days later I was contacted about a trade in that I fell in love with. My trade value was fair and the process was smooth. Id recommend dave Walsh. But the whole team is great and makes you comfortable. Probably the best experience I have had in purchasing a vehicle.
Had another fantastic experience buying a car with Park Maple City Dodge. Dave and Alex were great to work with again. Very fast and efficient. I’ll always come back for future purchases and definitely recommend to friends, family, and anyone looking for an easy car buying experience.
I cannot thank Park Maple City enough, especially Patricia. She worked some magic getting me approved despite my awful credit score and negative equity in my old car, which was not even going to pass inspection next month. She treated me with respect (even offered me a cheeseburger from their Burger King lunch 😆🫶) explained everything clearly, and got me into a reliable vehicle I feel good about driving. I never thought this was possible but she made it happen. If you are in a tough spot and think you do not have options, go see Patricia because she will take care of you!!
I went into the dealership with one thing in mind. Trading in my car I hated. Tayler the finance manager and Chelsea along with Dave and Aaron helped me get approved with a Brand New Car. 2025 . They all worked so hard together to get me to drive away from my old shit box. Payments were a. Little higher than I wanted but is still doable. I am so happy with this car and everyone there was so very polite and patient with me. I definitely would recommend buying a car from here. very reputable great customer service.
They did a trade In appraisal. They listed that my jeep needed new tires, new brakes, horn was busted, roof leaked, windows didn’t work and a ton of other issues and offered a $1000 trade because it supposedly wouldn’t pass inspection. I do need rear actuators for my parking brake and a flex pipe put on.
A few days after their appraisal another shop said my tires would be good until the beginning of winter in 2026, my front brakes were redone in October of 24 (pads, rotors and a caliper), rear brakes in January of 25 (pads, rotors, both calipers and a brake line), I have receipts for these repairs. My sunroof has never leaked except one time I accidentally left it open. My horn and windows work and it just passed inspection on the 10th of this month.
On the 18th of July I took it in because they said the front wheel bearings, inner and outer tie rods, ball joints, sway bar and sway bar links were bad, they supposedly fixed the rear sway bar links but now the front end is still not fixed and the rear makes a noise that wasn’t there before so I’m assuming the guy who doesn’t know how to operate a horn “fixed” it because now I have to take it somewhere else to actually get it fixed right instead of busted. I only went here because I bought it there, still under warranty and no deductible. Don’t worry, I’m sure fixing something under warranty and not fixing it is warranty fraud. Additionally I watched the car go in the shop and come out and it took about 20 minutes and they billed $162 for labor when labor is $150/hr.
I highly advise against anyone using this dealer. Before I bought this jeep, they tried giving me a Chevy Cruz that was back in the shop 5 times (NYS Lemon Law states they have 3 attempts to fix any issues within certain mileage and days) I didn’t even have it 500 miles before the motor blew and they fought me on picking it up on a flatbed saying it could be towed at my expense. I think not.
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