Management under the leadership of John is very poor. Customer service from Allyson is no better
One of the 4 Trucks broke down at a gas station on a Holiday weekend. Montgomery office had no rentals available and said to call roadside
Roadside advised they couldn’t swap out the trucks.
After emptying the full truck and no time slot for when they would arrive they advised to leave the keys so they can get the truck.
Fast forward 8 weeks and they hit us with a bill for abandonment. Management staff said corporate called and said we promised to pay the tow bill of their broken down truck.
Asked to speak to corporate and they would not provide the number.
We rent a fleet of trucks every year for 6 months. Lesson learned
We will not be back.
Terrible experience
It’s horrible. The new people like John he’s not nice and he’s lying to me I give him my card number to charge me and he keep lying. and I was told the card declined and I know he was lying because he never ask me for the 3 security number on the card . This rental department it’s horrible. The old people like Issac or Mitch they was really good. all the new people horrible
and lying and doesn’t know anything. They never send me the receipts after they take my payment and week after they told me I never pay them . Make sure you get the receipts from them . And I spoke with someone else he was lying to me and he told me the miles it’s 250 and he charge me for one more day and I know he was lying when I get the paperwork I saw he charge me 120 for one day I didn’t used it . This guy in Montgomery location stole my money .and I never get the truck for the day they charge me for .and I get a call this day morning and someone her name Alison she told me drop the truck for service and we will never charge you for the day because I paying every Thursday and they was lying and charge my card without telling me .
Jad a terrible experience James and his team which cause major delays to my work week. Communication was horrible. I was asked to come do business with Penske after ending abruptly a long term contract with Budget. Do yourself a favor and do not rent from them long term. They will just drop you later if you don't follow the "rules" to the T.
I had abs issues.they were on the problem within 5 minutes of me checking in.I was outta there in less than 2.5 hrs with the problem fixed.I’ve been to a few Penske shops and this one by far was the best.thank you service department.highly recommend you guys
Superb and accommodating customer service! We were given a brand new shiny truck for our purpose. Any questions I had, I called and had instant satisfaction over the phone. I want to say too this was very close to my house and much nicer, cleaner, and user friendly than the competitors.
Their rates are ridiculous and I found out each Penske charges at their own discretion. I’m disgusted by the prices we paid for rentals at this location compared to other locations. I’ll never do business there again.
Would of given 5 stars but when I picked it up at home depot I had questions about the car trailer and nobody knew a thing. They also forgot the hand truck I paid for and had to drive from Poughkeepsie to Montgomery to pick up a hand truck. Other than that I would recommend them to everyone. It was actually an easy process I did online.
I waited an hour for wiper replacement. With no further acknodgement since checking in, I left. My thanks to Penske in Bensalem PA. Less than 15 minutes from check it to exiting for my destination. That's good business!
Raul is the best truck wash guy in the biss make sure whrn you come to this place to get truck washed he is the one he takes hisbtime to make sure everything is good
July 14th 2021 I ordered a 26 foot truck and requested a lift gate. The assistant manager Idealt with was not pleasant and informed me that I will get a truck and not necessarily one with a lift gate. Well, I got a truck with a lift gate but it was displaying error codes by the time I got home and a technician had to spend 5 hours rewiring the harness in my driveway. I was given an extra day by the manager. On the way to South Carolina, indicator lights came on and I called the service. I was told by the assistant manager that “well, you wanted a lift gate and that these trucks were going for 300.00 per day. “
Fortunately, the truck was going through a regen and we completed our trip. I brought the truck back and was given a discount. But, it still was not worth all the trouble I had with the truck and, THE A/C WAS INTERMITTENT. I WILL NOT USE PENSKE AGAIN.
Very nice place , very clean , staff was pleasant, however i came in the to have my company truck fixed ...after 2hr , hit the highway , and the pressure buzzard came back on , so problem not resolved. Ill have to drop it off at the linden new jersey penske , our home base penske ...but the electric cord was also fixed . Mechanic was very friendly . But thank you for trying ...see ya soon for a truck wash
I reserved a truck for 2 days, when I got there it took over 2 hours to get the truck and the tow. They started with saying I couldn’t get the tow because I was returning the truck to the same location. After the whole ordeal was over I was then charged twice. When I called in the morning the receptionist (a guy) was so rude talking to me like a child, when I asked why are you being rude he goes you where billed for what you used the is no need for this conversation. I asked fine you took it out my security deposit when are you returning the balance he hung up the phone.....
Monticello office was awesome. The where of great help. But Montgomery office the front desk needs an attitude readjustment.
If you need a PM this is the place to go. But if they find any other problems with the truck it will sit there for a month since PM's is what reflects their bonus. Also management is a joke
This is a great place to rent a truck. The attendant that helped us was very knowledgeable. I rather rent from them than rent from Budget. Budget was a good deal at one time but when the Hurricane hit Texas in 2017 I was pricing rentals for one of their trucks. The truck was a pretty good deal, but after the hurricane, Budget decided to increase there rates by $1,000.00. When I asked Budget why the huge increase, they said because of the hurricane. Budget Truck Rental has no heart. Rent from Penske they did not raise their rates at all. Mileage is included. I rented it for 5 days for relocating to another state. Drop off location everywhere.
Be very careful renting for this location, they well hold your credit card authorization for two weeks after getting payment ,and when you ask why they will give you the runaround. Very unprofessional . The counter clerk makes fun of people and are belligerent. Customer service is non existent . Rent from a different location where staff is trained in customer service.
It really sucked half assed washed my rental. We pay alot of money for long-term lease and cant get a decent wash. Was treated like i didnt matter.get that every time at neelytown rd Montgomery New York
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