I want to give a huge shout-out to Anthony and Rudy at TA Maybrook, NY. They did a full oil change and PM service quickly and professionally, and even went above and beyond by noticing and fixing a few body issues without me asking. Everything was explained clearly, the work was top quality, and their attitude was outstanding. It’s rare to see mechanics who truly care about drivers the way they do. Thanks to them, I left confident my truck was in great shape. Definitely one of the best service experiences I’ve had on the road — highly recommend!
Disorganized service, we needed TA truck service, and tried calling them multiple times. Every time, they just answered with "hold on" — and then no one ever picked up. I waited on the line many times, and still nothing
5 hours to do an alignment. At the end nothing was done, customer was charged, tires are destroyed as a result. Either negligent or incompetent staff. Beware!
Bad place for Truck repair . I checked in 2.30pm and young white guy told me 2 hours waiting line , 7.30 pm noone didnt call me yet. After i went to desk again other guy told me i need to wait 2 more hours!! Wasted almost 8 hours. Need to hire more proffesional customer service to not lie to your customer !!! 02/13/2025
Bad place to do Oil change,
I checked with a white young guy i office, so he asked me to wait for a call in max 3 hours , i waited for 7 hours, no one called me , when i went back to see, i found out the guy never put me in process.
plz try to hire a responsible people, because other competitors are already betting you in this market.
I'll give you a little info about this TA. It has free and reserved parking. It has Pizza Hut and what you never find in TAs, it has the working country price. Clean bathrooms.
Called their truck service to get an appointment and told them I would be there by noon.. when I arrived I checked in and they told me it would be about a 2 hour wait to do my oil change.. at 3:30 I walked in again and they said I was next. About 6 pm I went in again and they said all the mechanics were going home and the middle shift mechanics were on road calls. I called the corporate office to complain about waiting here 6 hours. A fee minutes later the manager called me and he said he was going to try and get a mechanic to stay and take care of me. The service manager called and said to drive inside bay 2. He said when a road service technician got back he would take care of me.. about an hour later he said he went home and I would have to wait till midnight when the next shift came in. At 12:30 am I asked the next service manager what was happening and why nobody was working on my truck she said he is running late. So now it’s 1 am and i am still inside the bay. No mechanic has shown up. I’ve been waiting for 13 hours here and they just kept stringing me along. Absolutely garbage. Thus place need real help. Sickening. S waste of a whole day just trying to get an oil change. Never coming here again.
The worst truck service shop in NY area, to simple patch on a flat tire can lead to 12 hours wait, find a other place to get things fixed....top of all that guys here have an attitude problem.... America on the move smh 🙄
25$ For parking.... over half of the spots are pay to park.... thin spot in middle for free.... it's odd, the people are nice on outside but inside cut throat all business... almost desparate acting... not a genuine nice.... watch your back here...
TA always have enough parking spots.. employees are very good.. washing machine working good. Drivers lounge is a vibe.. they have a restaurant and also a pizza spot
No fax, no email, the most traditional trucking needs , plus workers not doing their job to be helpful at all. They just need to go out business let Loves take over someone who cares about customers and providing services.
Waited 10 hrs to be told they couldn’t fix an air leak. Another guy waited for a dot inspection and they made him come back the next day after he already set for 10 hrs waiting
Guess what I just heard from, as he said, the most experienced person on the night shift, as a response to very bad situation where the product was $1.20 more expensive at the register than on the shelf - he told me that the store is being robbed as well. Can you believe that?… That was very first time when I heard supervisor/boss/whoever telling something like that to the customer. That’s incredible
Checked in at 10 am for a tire change on trailer and was directed straight into the service bay... It is now 1230 and I'm still waiting here. Never knew it takes this long to change tires... smh hope to never have to get service here again bc guy hope checked me in acted like he was having the worst day ever. We as drivers already have enough on our dealing with these shippers and receivers... All I can say to end this is GET IT TOGETHER!!!!!!!!
This why I don’t like using TA service they charge a lot and don’t get the job done and let you wait long hours crazy I’ve waited 8 hrs to get a check engine light cleared and it still didn’t clear I think most of these people that work here don’t know what they’re doing only tire they can or should just change.. and almost every parking spot they charge
Albert Litts is very friendly and professional he's very good representation of T.A. name he let me in right at check-in and out less than 30 minutes for trailer tire replacement. I recommend dealing with him i definitely remember this place if i needs quick repairs over the road
Lotta folks complain about this TA truck service because simple jobs take a while here. That's just how it is, it's a busy place. If you need oil in your hubs and another guy needs a new radiator, guess who's getting priority there bud. Overall this TA has a lot of bays, a lot of techs, and 24 hour service for a very reasonable cost. My advise is to come here on a weekend if you can, it will be less busy and they will take care of you
I parked in the last fuel Island. I asked an employee, Daryl, if there was a water spigot I could use to fill my water tank. He blocked off pump 5 with a trash can and asked me to go around. I was able to do everything I needed to do quickly and get back on the road with a minimal hassle thanks to Daryl. It is extremely rare to be treated so courteously by truck stop employees. It really takes very little effort to keep customers happy, unfortunately that generally seems to much trouble. This TA is the exception to the rule. The few employees I interacted with were very pleasant and helpful.
My wife said the ladies at the gasoline desk could do better, especially training them how to accurately count change back and ask if you need a receipt.
Not even 1 star. They LIE it’s gonna take 6hrs get job done. But it took 18 hrs for simple OIL CHANGE. If it is not necessary DO NOT use this service at all. When my boss told me They will make me wait forever I didn’t believe it but here I’m. Speedco doing this in 1-2 hrs. Never and ever will use TA again!
Had new radiator put in 7 weeks earlier from different shop but was losing coolant. Had 1 other shop look at it and found loose fitting causing minor leak. Still losing coolant I stopped here. Jesse didn't stop working until he found the issue. Easy repair. I've spend hundreds on coolant already and now it's all good. Definitely recommend this TA and Jesse.
Thursday October 13 2022 came in with broken rim and 2 bad tires. 8pm end of my drive shift said couldn't get in for 6 hours. I set up appointment 7am October 14th. 7am next day no call. walk in and ask what's going on they didn't get me in the bay till 7:40 am they told me a little over 2 hours wait. it is currently 1:08pm and my truck is still not done. I only needed 2 tires and 1 rim. this unprofessional display is astounding. due to this tomfoolery I have missed my delivery for the weekend and has cost me and my company money. TA service centers have lost my business from now on.
6 hours to change my two front tires, balance and align them. Really, these mechanics are taking long time in each truck to do nothing else in their day, I don't care what they do but my lost time is wasted money and nobody gives you a discount for delay. Bad service and expensive.
Parking here is high priced but if you come later you can make your own space for free food closed drivers eat late and early closers at 10pm really puts your options low nice and clean tho showers and restrooms clean has everything we need. Just disappointed about the other drivers not following rules when parking is 25 a spot
We were experiencing a flat tire on a 53' dry van, we called in the TA around 09:20 AM - they had a tech available and could send him in with the ETA of 60 minutes.
At 10:40 we called in again, and we got an ETA of 30 more minutes...
From that point on, the communication was just going on in between the tech and our driver.
The tech showed up at 14:45 and didn't repair the tire until 16:35. Tech which arrived to location firs was unable to work by himself, and we spent another hour waiting for the second guy.
While they were doing the repairs, I called their dispatchers and a lady answered the phone and told me that they have dispatched the Tech around 11:45.
We were charged for the lack of communication from the customer of ours (*they were thinking we are lying to them all day long, and we were just relaying the info we had from this TA) and we were charged for the rescheduling fee with this customer - and the biggest issue is we will probably not cooperate with them anymore, since we are suspended.
On top of all that, we were charged an arm and a leg for the repairs done - repair that usually takes 2h (*with the transit time) took 7 hours.
No one answered our questions, nor they have replied my emails.
Be careful in dealing with this place.
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