What clients say about Gabrielli Truck Sales & Service, Montgomery NY in Fort Montgomery (NY)
I was in my tri-axle dump truck on the way to a job in Newburgh today when I lost a fan belt on route 17. While I was waiting for the tow truck, I called parts department to find out if they had a belt in stock. It turned out that they did have one I then asked them if there was any way if I had the truck towed to their shop if they could get me in and get the belt on so I could on as the underground utility company that I was going to had a crew on the road waiting for material. Not only was the staff extremely friendly. They completely saved the day. At first I was worried being that my truck is 20 years old with 600,000 mi that they were going to try to sell me a whole bunch of stuff that I didn't need but I was absolutely wrong. The bill was literally half of what I was expecting to pay and instead of being down for the rest of the day and possibly losing a day's work for the next day they had me up and running within 2 hours and on my way. I have never had a dealership treat me as good as they did. This is my first time using them at their shop but I have purchased parts from them for my Volvo dump truck in the past and they will deliver the part free of charge to my door. No matter how small of a part it is. I would rate my experience today a 10 out of 10. They saved me thousands of dollars in downtime. If it wasn't for them the job that I was going to would have been shut down for the rest of the day as we had no other trucks available to go there. Thank you once again to the staff at gabrielli's!
All the negative reviews are true. We brought in our 2025 Volvo with only 14,000 miles, and we were told the issue would be fixed under warranty. In the end, they still charged us over $800 for a so-called “air dryer cleaning.”
This is completely unacceptable for an official dealership. The staff was dishonest, unprofessional, and handled the situation terribly. I would not recommend this dealer to anyone.
Not honest person big Scam and liar Be careful people don’t Bring your Truck Kenworth dealership this shop I Tow my Truck Different shop they fix my truck one day 700 labor 350 Tow Truck cost $1050 total
I would not recommend this shop based on our experience.
My semi truck was kept here for over two months. During that time, communication was inconsistent and often required repeated follow-up just to get updates. We were repeatedly told the repair was progressing, yet there was little transparency about what was actually being done.
After more than 60 days in their possession and nearly $2800 in charges, the truck was returned in essentially the same condition — the original issue was not resolved. For an owner-operator, that kind of downtime is devastating. Being without a truck for two months means lost contracts, lost income, and serious financial strain.
The most frustrating part was not just the cost — it was the lack of accountability. We were strung along with assurances instead of clear explanations. If the shop was unable to diagnose or repair the issue, that should have been communicated early and honestly so other options could be explored.
Professional repair shops should provide:
• Clear diagnostics
• Transparent pricing
• Realistic timelines
• Honest communication
Unfortunately, that was not our experience.
If you rely on your truck for your livelihood, be cautious and make sure you get everything in writing before leaving your vehicle here.
Gabrielli Truck Services is hands down one of the best in the business. Their attention to detail is truly amazing, and they always complete repairs in a timely manner without cutting corners. What really sets them apart is their complete transparency throughout the entire process. You always know exactly what’s going on with your truck — no surprises, just honest and professional service.
A special thank you to Shelbylynn who keeps you informed every step of the way. Her communication and dedication to customer service make the entire experience smooth and stress-free. I’ve never had a bad experience with Gabrielli Truck Services, and that consistency says everything. Highly recommend to anyone looking for reliable, trustworthy truck service!
Don’t bring your truck to get repaired here as an owner operator. They will sit on it for 2 months and keep asking for approval of random diagnostics. Towed my truck out of there and got it fixed in 1 day with 70% less price than they quoted after having wasted 2 months.
Top notch crew!!! Everyone was very kind, and knowledgeable. Would highly recommend to anyone needing service, or even answers to diagnostic question!!!
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