What clients say about Bill's Auto Repair in Port Washington (NY)
I bring my car to Bills for routine service and have had all 4 tires replaced by them. As a woman, I feel comfortable taking my car here. They’ve always been honest and never try to say things need repair when they don’t. Service is fast and prices are reasonable. Would recommend!
been living in town for almost 3 decades and they are by far the best, most honest mechanics I’ve ever come across- almost every fox with them is less or far less than i was expecting
Bills Auto Repair in Port Washington, New York, is a standout in the community. As someone who has had the misfortune of dealing with less-than-reputable auto repair shops, I can confidently say that Bills Auto Repair is a breath of fresh air.
Their team, particularly Shawn at the counter, has been incredibly helpful and accommodating. Shawn's professionalism and courtesy are evident in every interaction. He's always willing to explain the necessary repairs, provide transparent pricing, and work with us to find a solution that fits our needs.
We had previously visited another auto repair shop in Port Washington that seemed more interested in upselling unnecessary services than fixing our car. Bills Auto Repair not only diagnosed the issue correctly but also saved us from unnecessary expenses.
Given the shop's stellar reputation, I'm puzzled by some of the negative reviews. Many seem to be either bots or the result of misunderstandings that could have been resolved with a bit more communication. I've seen complaints about wait times, but in our experience, the team at Bills Auto Repair keeps us informed about any delays and works diligently to get our car back on the road as soon as possible.
The shop's dedication to customer satisfaction is evident in the way they handle issues. Rather than dismissing concerns or becoming defensive, they listen to feedback and make a genuine effort to resolve problems. This level of service is rare in today's world, and it's clear that Bills Auto Repair values its customers.
If you're in need of reliable and trustworthy auto repair services in Port Washington, I highly recommend Bills Auto Repair. Shawn and the entire team are dedicated professionals who will treat your vehicle with care and respect. Don't let the fake reviews deter you – give them a try, and I'm confident you'll be impressed.
Another aspect that deserves mention is the cost. Not only are their prices more than affordable, but the transparency and respectful directness of the team will put you at ease. You'll know exactly what you're paying for and why, eliminating any surprise or sticker shock. This openness builds trust, making the entire experience less stressful and more pleasant.
I've had the pleasure of taking my vehicle to Bill's Auto Repair on multiple occasions, and I can confidently say that they are the most genuine and transparent vehicle servicing business I know.
From the moment you walk in, you're treated like family. Bill and his team are warm, friendly, and take the time to thoroughly explain everything that's going on with your vehicle. They don't try to upsell or push unnecessary repairs - they simply tell you what needs to be done and why.
Their transparency is refreshing. They provide detailed estimates, keep you updated on the status of your repairs, and are always willing to answer any questions you may have. You never feel like you're being taken advantage of or left in the dark.
But what really sets Bill's Auto Repair apart is their commitment to quality workmanship. They use only the best parts, and their technicians are highly skilled and experienced. They take pride in their work, and it shows in every repair they make.
If you're looking for a trustworthy and reliable mechanic, look no further than Bill's Auto Repair. They're the real deal - genuine, transparent, and dedicated to providing top-notch service.
Rating: 5/5 stars
Services used: Vehicle repairs and maintenance
Location: Port Washington, NY 11050
BEWARE BEWARE! Nightmare mechanic shop .. these people are SCAMMERS! They do not care about their customers & do terrible business. They tricked me into leaving my car here & then when I left they told me they would not be able to look at my car for 2 weeks. They also told me don’t worry about the meter where the car was parked because they would handle it & the next day there was 3 tickets on my car. The workers are rude & have no customer service skills.
Extremely unprofessional and rude… all smoke and mirrors. They are lazy and don’t have a care in the world ! Will say anything to get you out of there just so he can take another shot from his flask…
I had a terrible experience at this shop. The guy at the front desk had an awful attitude—rude, dismissive, and completely unhelpful. On top of that, he reeked of alcohol and cigarettes, which made the whole interaction even more unpleasant. It’s hard to trust a business when the person representing it seems so unprofessional. I wouldn’t recommend this place to anyone looking for reliable service or decent customer treatment.
This place is a scam and has absolutely no respect . I really can't beileve my experience. My car broke down across the street from them they told me I can tow car to them and they would look at it by the end of the day . They towed my car to not even on the property where the meters are . I confirmed and said are you sure it’s okay to leave the car there being it’s not running and won’t start to move the vehicle. I was assured it was no problem . Later that day they called and said they wouldn’t even be looking at the car till next week. I said I they should’ve told me that from the jump instead of gaslighting me to get the business . I told them the following day I would come tow my car elsewhere and there was tickets on my car from the spot they told the tow to leave it . I don’t know who runs this place or who is in charge here but if you can’t take the job just say that . Wasted my time and money towing the car there and on top of that left my car to get tickets . And then demanded I pay them . Truly a disgrace I advise nobody goes here
Always found them to be fair and expeditious. They're not looking to gouge you, especially if your a woman. Always tell them what time I need the car back by and they've always accommodated.
My wife brings her car here and says that they are reliable, however, I did an oil change on my son's Jeep which she brought there. Bill's did the last oil change and whoever changed the oil at Bill's applied a severely excessive amount of torque to the crankcase plug-far in excess of the factory spec of 25 lbs--had to go buy a longer 13mm wrench to get the plug out. Hence the mediocre rating.
Went to a dealership for just an oil change and then they said my rear driver caliper, rotors, and brake pads needed to be replaced and that the cost was going to be 1400.00. I thought the price was sketchy so I brought the car to Bills Auto Repair for a second opinion. Shaun and his team looked at the quote and saw that the estimate on paper looked high. Based on what they saw on paper, they estimated the cost was going to be under 800.00 for the same work.
After they inspected the car themselves, they determined that the caliper was still in working condition and that the brake pads still had thousands of miles left on it. They patiently explained to me that if one of the calipers was not working then the wear on the brake pads would be uneven. The rear brake pads were evenly worn.
I highly recommend Shaun and his team for their professionalism and will be bringing all my automotive needs to Bills Auto Repair from now on.
Bill and Sean and the guys in the garage are doing a great job. Every time I come in they are always smiling, whether it is a oil change, flat tire or repair job they are helpful, friendly and check the car thoroughly for potential issues. They get the job done carefully, quickly and are transparent. The pricing is clear and calculated. Overall I feel confident leaving my car there knowing it’s in good hands.
Bill’s auto is a great repair shop. The service is always done quickly and correctly and the customer service is always polite and professional. Prices are fair for the area
Today was my first visit to Bill's. I had a tail/brake light out and a headlight out as well. I called ahead to another repair shop (which I will no longer be frequenting) and they refused to give me an estimate of price and played with insanely high quotes based on labor. I called Bill's and he immediately gave me a typical estimate, which was very reasonable. I asked if I could stop by then and they took me in immediately. The battery had to be taken out in order to fix the headlight and they were very upfront and honest about everything! I asked if any fluids needed to be fixed or if anything else was needed [I thought even another light was out but I was wrong]. They did only what was necessary, did not overcharge, were extremely efficient, and were also very kind. This will be my new repair shop that I will be frequenting from now on! Heads up, if you are doing anything more intensive with your car, you will need to make an appointment, they are very busy! ;)
This review is for the person's attitude behind the counter, not any work that was done. I arrived 7:02 am with a flat tire and was told that the staff did not come in until 8am. I was asked to take a seat until 8am. I can change my own flat tire. I was struggling to remove the bolts so I asked if the person could help me loosen them. I was then yelled at that the shop doesn't open until 8am and please wait. I said I was going to try to get the bolts off myself for the next 58 minutes. In doing that, the person came out and yelled that I couldn't change the tire on his property and I had to move my car. It was raining and it would have been nice to be able to pull into his garage. I found the person very rude and not very nice or helpful, so I went to BP on Port Blvd at 8am and was in and out in 3 minutes, no exaggeration. Bill's could have helped me or at least been nicer about it.
Work is reliable and honest. They don't invent problems to be fixed but will update you of things to be paid attention to in the future. Excellent resource for repairs and maintenance.
These guys are the best period. Have been going here for a few years now and they are the best. Reliable, friendly, honest and technically proficient. I have been to many shops and car service centers over the years and I am glad I found Bills. They do what needs to be done at a fair price and nothing more.
Probably the best auto repair shop one can find anywhere. Have used them for all my cars and they always provide expert service, fair and transparent pricing and go the extra mile for full satisfaction. Courtesy and competence still going strong at Bills!
I live in Astoria, but my car overheated last week right near the Port Washington train station. It was five minutes to seven when I called. Bill answered and said they were closing soon, but he would wait for me. Being unfamiliar with the area (I live in Queens), I used Google maps to take me there which strangely put me on the other side of Main Street by the library. I called Bill to tell him I was lost and he directed me back and waited for us until we arrived. He was an absolute life saver. The next day, Sean called me with updates - very communicative. They fixed my water pump and changed the fan belt, and the final price came in $100 less than the estimate. I highly recommend this trustworthy place. They are the best!
They found the brake issue when the dealer could not. They fully explain the problem and the components of the system. This was my first time there and I would go back in the future.
I've been using them for over 20 years. They diagnose and repair efficiently at a reasonable price. But the best part is the peace of mind when you trust your mechanic. Bill, Paul, Sean and the rest of the guys are absolutely dependable.
Had my car inspected here after having another shop tell me I needed $100+ in repairs in order to pass inspection. Apparently I didn't, because Bill's found no issues with the car and it passed inspection with no problems. Honest and straightforward mechanic shop that won't jack up prices or try to sell you a "bs" job.
These are the only guys I ever want working on any of my cars...honest...reliable...knowledgeable service....you feel like you are dealing with friends and not some shady mechanics who only care about taking your money...highly recommended to not only those on Long Island but anyone else who doesn't mind driving a few miles for quality service!
I have no problem leaving my name for this review. They are honest and nice. I brought in a car that suddenly had a major problem driving. They fixed it the next day with a bill that I thought was a misprint, it was so low. They could have tacked on anything and didn't. Another time they told me that another problem was very small; another time they told me they could fix it but it was a warranty job, so I could have it done by the dealer. So as I said, they are honest, and when things need fixing, they do it really well.
We have been using Bill's Auto Repair for more than twenty years. I have never felt taken advantage of. Not once. These folks are kind and compassionate. They never fail to explain what I need, what I don't need, and what I will need for one of my cars. If I have a quick fix that needs to be done, someone always takes care of it for me.
Five stars are not enough.
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