What clients say about VIVE Collision of Norwich in North Norwich Township (NY)
Everyone was polite and helpful. Repairs took longer than expected, but I was informed during process. They provided a ride several times. Car was immaculate inside and out, nice surprise!
They handled all insurance claims.
Overall great and professional service.
After filing two separate insurance claims and having another company bail....three days later I called A&J's for a tow and they had the car at the shop literally in under 2 hours and without an issue.
They will be my go to and I'll absolutely recommend them to everyone I know.
Awsome job they did on my car after I hit a deer looks like new very friendly would definitely recommend they are the best thank you for everything you did for me
Richie is amazing he has helped us out a few times. He is very honest and professional, his guys do an amazing job. I highly recommend using A&J auto for any of your towing needs or body work.
Had several jobs done here to my 2017 CRV. This last time it was totalled but Richie helped me through the process and was very professional and courteous. Will go back there if ever needed
The manager rich was rude and arrogant. My truck went in 5 weeks ago when I picked it up and paid my bill I walked out with him and couldn’t believe the awful paint job the orange peel was so bad in the sun. So he said your right I’ll have the guys buff it out on Saturday. Then I noticed they charged me for mud flaps and used my old ones. They wrote me a check for that but was not gonna say anything if I didn’t. Then I noticed they missed paint on the quarter panel. I had light bulbs that didn’t work and they damaged my back window with my tool box. I was called a liar and now they said they won’t open on Saturday so they want me to miss work for them to fix one of there mistakes. Please don’t go there they will rob you. They charge me for almost 50 hours of work my truck was in there garage maybe 2 1/2 days. Beware. !!!
Would NOT recommend this business for anything. They charge ridiculous fees.... an 11 mile rollback tow was $400, thats a little ridiculous, I don't care if insurance pays for it or if it comes out of pocket, thats way to much.
Staff at A&J are very courteous and thorough with explaining what needed to be done with my car repair. They helped me with the insurance company procedures and scheduling time. The work was very professionally done and the car was covid cleaned afterwards. I highly recommend them.
Very rude customer service over the phone. I have a recording of the person saying I was rude and him dropping the f bomb when all I did was call to have pictures taken and send to my insurance company. I'm never going there to have work done.
Fair, honest, fast. Brought our car to this shop per NYCM recommendation, got to say they are the real deal. Professional service and results. -Could never tell what damage happened. Highly recommended.
I haven't used them yet, but I was impressed with their professionalism when I went in to get a quote to take care of some rusted areas on my truck. Richie gave me a couple of options for making the truck last longer.
I slid off the road into a ditch and needed the front end of my truck replaced. A&J did an excellent job repairing it and taking care of the insurance paperwork. They even detailed the entire interior. Awesome job!
While I was away on vacation, a friend borrowed my car. It experienced a roadside problem, and the car, instead of being towed to either my home or my friends home (right nearby) was towed to A & J Auto ( a distance of approx. 6 miles). Two days later, A & J contacted me in Florida, and told me the bill (AFTER they tell me that they are NOT charging me for this, that and the other thing) is $263.02. Towing, "gate fee" (whatever THAT is) and $60 a day storage! (Even though they HADN'T contacted me UNTIL the car sat there for two days). SUCH an INCREDIBLE rip off.....Don't go NEAR these crooks.....
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