I want to thanks Danny and Alex for their assistance and patience to help me with the protocol buy my car.
They are a truly wonderful gentleman, fully committed to satisfy their customers and to provide all the help possible.
Hope to deal with them again in the near future.
My respect and gratitude
Mi Novio llevó su auto a este taller despues de estar en un accidente, el dueño le sacó 17 mil y pico de dolares al seguro, y todavía no hizo un buen trabajo. Dejó tuercas fuera de lugar. Ahora se esta gastando mas dinero arreglando lo que se daño por descuido de el.
Hola a tod@s
Quiero contarles mi experiencia con este lugar…
Primero que todo quiero darle las gracias a Juan, por que la verdad fue un gran trabajo.
Hace dos semanas me entregó el carro y por ello solo escribo el día de hoy, para ver cómo transcurría su trabajo, y la verdad hasta el momento todo está perfectamente bien…
Muchas gracias Juan 👍🏽
I’m not sure why anyone gave Empire 1 star, but I can absolutely confirm that Empire did an absolutely fantastic job with my car. I got into an accident, and needed my headlight, fender, and bumper replaced. They gave me an estimated date that it would be ready, but also told me it could be longer depending on the shipment of parts they needed. My car is a specialty color from the manufacturer, so obviously they had to make sure everything matched. It did take a bit longer than expected, but Jennifer and Juan (the owner) were both extremely communicative about the car. They even did some extra cleaning and detailing because they know my lease is about to be up.
When I went to pick up my car, it looks perfect. However, I noticed the front passenger tire was completely flat. They immediately put the donut on for me. It took less than 10 minutes. My tire had exploded from the heat and the shop was in no way at fault for this. I also opted to add rim and tire insurance to my lease since we have black rims and knew they would get scuffed up.
Everyone there was so kind, and so helpful. When I asked to pay with a credit card, Jennifer personally made sure I knew every cent I would have added to the final price in taxes based on my amount due.
I will always bring my car to empire. They were so amazing, my partner and I ordered lunch for all of the employees for being so amazing. I would recommend them to anyone.
Despite whatever negativity you may have read, Juan, Jennifer and the rest of the staff are very attentive and professional. They keep you informed every step of the way and help with insurance adjustors and the whole process. I would go back !!!
He does FRAUD Insurance. #Progressive #Geico #StateFarm should start investigating this guy. His name is JUAN.
. He is connected with local dealerships, multiservices, and many more small businesses in the area. A total scammer.
I came to this place by reference. They told me my car was gonna be ready by X day but when the day came, they told me another day and so and so on, when finally the car came out the car paint color was totally different (see the pictures). He charged me way too much money since he said he was going to paint the whole side car for it to look exactly the same but guess what? Lol he only painted the only door that was scratched, meaning he lied to me. Then I called him and asked when I could bring the car back and he said he needed to se it, then I went to the body shop again, then he told me to bring on a Thursday which I did, he was supposed to give it back to me 2 days after but he did not fulfill his words and every time I called him, he was playing me around and took like a week to give it back to me, when he finally gave me the car, like a day after I was a Wawa putting air in my wheels i realized my car lip was broken and scratched which was brand new when I brought him the car, then I went back again but I knew he was gonna say it did not happen at his shop and exactly what I thought, he said they did not do that to my car and I told him I was gonna lose the money of the lip since I did not want to deal with his attitude anymore.
Terrible body shop, has to be the worst place I’ve ever dealt with. Imagine having your car at a body shop for over a year? Yea these people will feed you lies and tell you a billion different excuses on why your car isn’t ready yet. They’ll rip you off and then keep your car way longer than needed. Anytime you call they’ll pickup and give you the nastiest attitude, just read the other reviews this has to be the worst body shop around. Ontop of taking so long the car doesn’t even come back how it should, they’ll leave things unaligned, scratches on places that were perfectly fine before dropping the car off and then the owner will tell you its not that big of a deal. Save y’all’s money and go somewhere better with better customer service. These people are not the place to go surprised they’re still even in business lol.
Es el peor body shop con el que he lidiado, al principio son serviciales pero al final te dan el carro peor de cuando lo llevaste y te dan mil vueltas para responderte por el
I never write reviews but i wouldn't want anyone else to go through what this shop will put you through. Been waiting for my car for almost a month and a half. Car would've been done earlier but they decided to argue and not cooperate with the insurance estimate appraiser half way through the job causing me to be stuck in the middle of a dispute that has nothing to do with me with no word or updates on my car. Extremely unprofessional. Stay away and go to literally any other shop. Don't let the amount of cars outside fool you, you'll be stuck in the mud until they feel servicing you. STAY AWAY!!!--- UPDATE- finally got my car back and still has the same steering problem that i address in the beginning and the car rental is charging me for extra days because the shop wouldn't return my car in a timely fashion. Even through the perosn in charge (juan) told me he would call enterprise and have everything taken care of. Avoid this place like the plague. Not worth the headache. Go to any other shop.
Excellent service very knowledgeable and the most amazing paint jobs that money can buy very trustworthy highly recommended won't even think about it twice they know what they're doing and the nicest people you've ever met
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