What clients say about Chile Auto Repair in West New York (NJ)
My elderly mother, who is in her 70s and on a fixed income, had been a loyal customer of this shop for many years. Since the change in management, her experience was completely unacceptable.
Just three months ago, she paid approximately $45 for an oil change. On her most recent visit, she was suddenly charged $130 for what she believed was the same service. When she politely questioned the dramatic increase, she was met with hostility rather than an explanation.
Instead of taking the time to explain the pricing or show appreciation for a long-time customer, the employee/owner became rude and dismissive. After my mother expressed concern about the cost, he offered to reduce the charge to $114, which only reinforced the impression that the original price was arbitrary. When she stated that she would not be returning, his response was, “We have plenty of customers and don’t need your business.”
Regardless of whether the price increase was justified, treating a loyal customer, especially a senior citizen, with such disrespect is inexcusable. Businesses have every right to set their prices, but they should also treat customers with honesty, transparency, and basic courtesy.
My mother left feeling taken advantage of, disrespected, and unappreciated after years of supporting this business. Based on this experience, neither she nor our family will ever return.
3/06/26 8:45am-10am
needed a patch for my tire- usually have been charged $20 at most at this same place a few times. it was $35 today, LOL! Okay , I paid it, but for the price - I expected to be out of there by 9:00am latest… Gave them my car at 8:45 and they weren’t done until 10:00am! I’m all for supporting small businesses , but not this one, at least not anymore! :)
Please DO NOT GO TO THIS PLACE. Rude customer service the men that work there disrespected me and was very rude. Ignored my concerns and just very mean mean group of people. It’s like they don’t want to work
WARNING Do not i repeat go to this mechanic is i could rated them zero i would. I took my car in so they can replace my crankshaft seal and charge me 1000 dollars. After 2 days of driving the car. It started doing something new that never did before when starting the car. The car started making a noise like it wanted to start immediately but it couldn't. i have to hold the key turn in the ignition for like 5 second before it would turn on in one second. I took it back and the guy said that i have new problem that they can fix it
The team at Chile Auto are the best, I’ve been coming to them for years. They truly do everything they can to provide the best and most honest service.
Great place for all your auto mechanic needs. Nice staff and the owner is always willing to help making sure you get your repairs and services done with satisfaction and fair pricing.
Brought my car there for repair and they misdiagnosed the problem and said I needed a tune up and coils when the code clearly stated Egr the owner was very rude and unprofessional I strongly recommend you stay away from this place.
Brought my car here because I thought my suspension was messed up. They told me it was just my tire. From afar I noticed the kid that put the used tire on gouged it with a screw driver (he was using in place of a proper tire iron) while it was on the rotator. The tire inflated and since I had a crying baby in and stressed Mom in the car I didn't give it too much thought. A day later air had to be put into the tire, but it held for another week before it needed to be inflate again. Due to some weddings (and the baby) it was 2 weeks before I could make it back over, but these guys still stuck by their work and replaced the tire.
Chile Auto Repair got my flat perfectly fixed!! Jersey roads... all I have to say. They can plug or patch. This is my go to fix a flat place.
They are extremely careful no matter what type of vehicle you bring in and very reasonably priced. They’re open 8:30am to 7pm everyday except Sunday, they close at 2pm. Highly recommend.
They are great, fast work, but the only thing is that if you are getting a flat tire fix, dont be surprised if at the end of your day you have to go and get it fixed again! (I didn’t learn from the past) Also if you happen to need a tire as an emergency and they offer a used one, TRIPPLE CHECK that tire will last you at least a a day, i got sold a tire with a nail, and because i was in a rush i didnt notice it until i got out of work and i had a flat!
DON’T BUY USED TIRES!!! Is not worth it! This place will sell you anything in that time of need! It is still a good place to get a quick FLAT TIRE FIX, your tire not anything they sell you.
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