What clients say about Bailey's Towing & Autobody in East Merrimack (NH)
Had a 2020 accord to have the front bumper replaced. Communication was lacking on updates and when the car would be ready. Front desk women was rude, made us feel like jerks for even checking in on the car.
For example they took the car and a down payment but they did not mention the part was hard to find. So that was great being down a car for a week.
On the paper work it took 8 hours to paint the front bumper. The paint is also scuffed. The part does not sit flush on both sides even though we had to wait the extra time for the correct part.
While the car sat in their lot an animal crawled into the air cabin and got crushed by the motor blower. They talked to my lady on the phone telling her the part was $13.00. Misleading her to think it would be a cheap fix. They charged 95$ for 1 hour of labor for that job.
I will not be returning to get the scuff in the paint fixed as it is not worth the headache this company brings.
I have the need for auto body work several times over the past 10 years. In every instance the repairs were done in a reasonable time at a reasonablw price. The staff is super efficient and friendly.
We had a great experience at Baileys, though it was unfortunate that we had to use them. Our van was rear ended and totaled.. Jim Bailey towed the car for us, but also helped us recover the contents of the van, counseled us on what to expect from the insurance company, and took care of several other small things for us , since his yard was 15 miles from our home. Jim and his team were knowledgeable, professional and courteous all the way, really helpful in a difficult time. We highly recommend Baileys without reservation.
I was in near tears trying to find a way to get my car to a mechanic. After a rude encounter with one tow company and an outrageous estimate from another that also would’ve taken hours, I called this place and somethings about the woman’s voice in the phone made it seem like they’d take care of it even though my car was parked in a garage. Within 20 minutes Phil was at my apartment complex and before trying to tow me, was able to just get my car up and running so I can drive it to the mechanic myself. The important thing here is that Phil was super kind and knowledgeable and I didn’t feel like he was just another dude trying to scam some girl who clearly knows nothing about cars. That kind of service is very valuable to me.
My family and I couldn't have been happier with the assistance Bailey's provided after an auto accident. They ensured our family had everything needed, took time to explain next steps, and even loaned me tools to get the plates off our car before it was removed. Overall, we would highly recommend them and are appreciative for their time!
Kudos to Jim, Roxanne and technician Mike for “bailing” us out on an unexpected needed repair on our 5th wheel’s auto leveling system in time for a reserved camping trip this week! Additionally, Mike was able to fix the issue and sidestep having to order a new very expensive part! Thanks, Bailey’s! Our go-to RV repair shop for integrity, service and expertise!
Great people that will give you great advice when it comes to insurance companies being bullies. They will tell you just how to set them straight and I also got tons of great info on what to expect from my insurance company from the driver. I forgot his name. Older gentlemen but he was so helpful and very friendly, same with his daughter who works in the office. She was also a great help. They answered every question I had and did right by me. Very nice people. Highly recommend them
Not many people are thrilled to call a towing company, but if you ever need one, this is the place to call. The near-perfect rating says it all—they do things the right way.
Jim, the owner, went above and beyond to help me, even trying to help me avoid a tow altogether. That kind of honesty is rare. Nate, the driver, was fantastic—professional, friendly, and took safety seriously, exactly what you’d hope for when needing a tow.
They arrived when they said they would, charged exactly what they quoted, and there were no surprises—just a smooth, stress-free experience from start to finish.
Highly recommend. If you’re in a tough spot, call Bailey's without hesitation.
Cannot praise Jim and family enough for service, smart advice, honesty and patience. We live in NYC. Our son had our car in NH when it got into an accident. As unfortunate as that was, meeting the Baileys was the silver lining. They also assisted with insurance and car rental. Wonderful company. Thanks Jim and Katie.
I can't say enough good things about this place. All of my body work has been of the highest quality. Their towing service, the owner, and the ladies that run the show are all a bonus!
Bailey's Towing & Autobody in Merrimack is excellent! Jim, Katelin, Lisa and entire crew are a pleasure to do business with, they keep you updated on their development, and I highly recommend!
Family run business, great service, many types of services offered with good prices. I definitely recommend this place above all. From body work, to towing, plus they offer Rv repairs and body work in their Amherst NH location. They offer Rv towing as well as moving and set up of trailer on your camp site. Free estimates for body work, they work with all insurance companies too.
Needed some emergency framework done… It was suggested by my Garage that I give Bailey’s a call. I’m glad that I did… They exceeded my expectations. They were accommodating, professional and very reasonably priced…. Keep up the great work!!!
I needed a non-emergency tow this week. I called many places in 50 mile radius. Some of them picked up and the ones that had picked up gave me some ridiculous pricing. Office was very nice to deal with and Bailey’s staff called me back to confirm that they could come as promised on the day needed. Pricing was excellent and my driver, Phil, was so nice. Didn’t expect that. They are upfront and tell you that they are an emergency tow service for state police so they do best to come when promised.
Highly recommend Bailey’s.
My car overheated on the highway near Bailey’s as I was driving back to NJ. Bailey’s towing had my car hauled to a local shop within 20 mins of calling them. I was able to ride in the tow truck on the way to the shop, and I’ll be forever grateful to their quick and sincere service. Thank you!
Wow, what a great experience working with Bailey's!! Even though my tow was not an "emergency"; they still were able to get me taken care of, same day and with a smile. No issues whatsoever on the pickup, transit, or drop off. Even took the time to go into the shop at the drop off location and ensure he put it in the correct place. I've dealt with plenty of shops over the years and have never had an experience as positive as this one. Call these guys, you'll be happy you did!
Car was towed to this place via MERRIMACK PD. They are friendly and helpful as far as letting you know that it will cost you more if you want to get your car on a weekend after 5 it's going to be less if you wait until the next business day during the hours of 9-5. So stop and think. Leaving the car an extra day saved me money. True story
Baileys is an excellent choice. We have used their service several times with positive results. They are a family business and well known in the community. We know we can count on them to be professional and competent. They are priced correctly for the market and the customer service is very good.
I brought my truck in for right side scratches when I picked it up I could not see out my windshield and when the sun would hit it I had to pull over I tried glass cleaner nothing then I called the shop they said bring it in we will get it off well I work til 4 in derry cannot get their for 430 so I asked the person that does my detailing and who I had put on my ceramic coat he told me how to get off. I had to open my hood of truck cuz I noticed blue (the color of my truck) I could not believe what I saw the paint was all dripped down inside how this happened when it was the back being painted is beyond me. Also when I picked up I noticed a scratch by behind passenger side door that was never their they insisted they didn't do it. 30 days later I just had them come put the ceramic back on the part they did and they said they did a horrible job as there were "scuff marks" all over where they had to redo they got most of them out but I am very disappointed in the work they did. When I talked to Jim to get work done he was so confident thst this was an easy job 10 hours of labor they had my truck for 2 1/2 weeks now I know why. I calked to talk to Jim about this stuff and he was absolutely rufe to me. Would I recommend Baileys absolutely not
As I cannot respond to your response I can bring my truck in right now and show you the paint that is down inside under my hood as I did not do anything with it. As for Jim to say to me can you bring it in on Saturday I said oh i didn't realize you were open Saturday's Jim's response to me was " did you ask" I did mention the chip of paint and she said she was new to talk to Jim about it which he was not around to talk to about. I also never said you don't know what you are talking about to anyone in your office
Went to get a quote for a dent pull and buff. Had a few folks take a look, incl owner's daughter, and their onsite paint guy... I really appreciated how thorough the process was. Sign of a good place.
Haven't received the quote yet, but will update once the work is done.
Update: excellent work was done, and the completed it under their initial quote. I can't promise that this will be your experience but it's a great testament to their integrity.
Just stopped by to see about having my car front end repaired. The front desk was very helpful and recognized the person that recommended them to me. They explained the current timeline for the repairs and arranged for towing. All my questions were answered. Off to a good start.
Just wanted to send a huge thank you to Bailey’s Body Shop. They have been helping us in such a wonderful manner to get our car repaired after it got sideswiped pretty good. We’ve had the same car at a shop in Manchester for another side swipe repair a few months prior (our luck) and it was a challenge all along the way. Prior to taking it to Bailey’s this time around we had a not so good experience with a third shop in town so we took our business to Bailey’s instead and boy are we glad we did.
Kait Bailey is a rockstar and she and the team have won customers for life. Proactive in getting the job done, great communicator, patient and helpful, and the results are flawless.
I slid on ice and slid down snowy glass separator into a guard rail. It was a miracle I did not get hurt more. I hit my head, but that was it. Bailey's Tow company was nice; they towed my car, and photos were from their property. The employees seemed nice and helped answer any questions and let me stay inside while I wanted for an uber. They were working on multiple cars while I was there. They are a very busy company. But, the customer service was nice!
So, I needed a 5th wheel transport from MA to NH. In researching transport companies on line, they were way too expensive, too much paperwork, and no definitive price. So I located Bailey's Towing in NH. I dealt with Jim Sr. and they were excellent. No BS! So much per hour and they were ready to go when I was with a day or so "head's up." Everything went smooth as planned and the driver, "Dave" was professional, nice personality, and knew what he was doing. Nice job and I highly recommend then for transports.
Damaged the back end of my camper on a road trip to Arizona they took care of it cleaned it up and it looks brand-new very pleased with the work and the communication we got from them
Bailey’s was a life saver tonight. My car died and we called them for a tow. They were quick to get to me and the driver, Brian, was great. He took extra great care of my 2005 Audi s4 and I’m grateful for that as I don’t let just anyone touch my car! What started out as a stressful situation ended pretty good because I knew I could trust Brian. I highly recommend calling Bailey’s for any of your towing needs! Thank you so much Brian!!
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