I need to put a battery in my car and I called VIP, they had one in stock and could see me right away. When I got there, I was greeted nicely. They looked at my car and said we’ll have it installed right away for you.. The pricing was right the service was great and no hassle whatsoever. Thank you.
Alyssa, Larry, Nigel, Elvis, Steve and the rest of the team (sorry for not knowing names) have never delivered anything less than great service. I have been bringing my car here for 6 years and they always provide prompt, professional and thorough service. Vehicle maintenance requires trust between the customer and service provider and they have earned my full confidence.
Stopped by for a battery change without an appointment, they had me in and out in under 10 minutes. Asked for additional support (know of anyone that does seat rip repairs?), was recommended a guy in Nashua that does this work. Friendly staff, quick service, I was very happy.
VIP service was exceptional. They were very knowledgeable at finding the problem with my vehicle. They kept me informed at what they were finding for the problem that needed to be corrected. The technical guy immediately figured out what was wrong and immediately took care of it. If they had not solved the problem I would have been driving and unsafe car. I' I'm glad all the people that were involved were so helpful conscientious and very friendly.. from now on VIP is my place to go for for vehicle repair service. . I thank them for there very efficient service and kindness.
Came in for an oil change told the my car was smoking and smelt funny. They took their time trying to find it instead of making something up the told me they looked and couldn't find anything. Very happy with the service
Excellent service. Larry went above and beyond with top notch customer service. He was very personable and friendly. Called me several times to keep me informed, updated and explained everything thoroughly which was very much appreciated. Happy with the quality of work performed. Will continue coming back to this VIP location.
I’ve been coming here for years with different cars and different problems and they’ve always ALWAYS have been able to fix my car issues and problems. Just recently, with my 2011 Acura, they fixed a big issue. My tire was severed from the axis joint and the arm plug that connects to my tires knuckle, they were able to fix it within a day! Prices were very reasonable and the work they put in makes me feel like I’m driving a new car! Exceptional service and they will get my business any day!
Been to many repair and maintenance shops in my life, some very good and some I would not recommend. As for VIP, this is my favourite. The people are great. Their work is the best and at a very fair price. Been going there for years and will continue to do so. I trust them and never had a complaint. What more could you ask for. Tony Mancuso
Honest, responsive, and fair. I've been taking my foreign (BMW, VW) and domestic (Ford) cars and trucks there for years for everything from oil changes, and suspension work, to specialized diesel repair. Cannot recommend them enough.
LARRY ROCKS. Cannot believe the service and most importantly the integrity of this man. Got my grandma fixed up right and she doesn’t know how to use google so I made sure to write a review. There should be red phone that goes directly to him so everyone can have the same experience that he gave my sweet grandmother. Absolutely will be recommending him to all of my friends. You’ve made a lifelong customer!
Amazing service, just got my wife’s car worked on. Didn’t realize she needed new tires but the boys took care of me and at a reasonable price. They cared about her safety and made sure we were taken care of the same day. Larry the service manager went above and beyond to take care of us. Thank you again!
VIP in Merrimack, NH does very precision wheel alignments.
And, they are very skilled in mounting and balancing tires.
Also, accommodating, they waited for me to pick up wheels, 30mins after closing, when I couldn't make it.
Every time I call for an appointment, I get in fast. Team at the desk always courteous, knowledgeable, and friendly. If an issue should arise it is explained in detail and they go over every possible option I may of had. I have never been sales up for things I didn’t need . Price is best I’ve found anywhere around, veterans discount as well.
They price matched a quote I had from a notional website with no pressure, courtesy, honesty, and professionalism. They checked the alignment telling me I did not need it when many shops might have tried to upsell me.
Made appointment for my brakes to be done at 10 am. It is now 12:30 pm and it hasn’t even been started. Why make an appointment if that’s not when the car will be worked on? What’s the point. I will never use this place again. I do not recommend using this place unless you want to have your time wasted
Allways 5 star service ALLWAYS...
Today I was having a very bad day and I noticed my tire was losing air fast and I rolled in to VIP. Don and his staff were outstanding. They had me repaired and out the door and under 45 minutes. Absolutely amazing. Just that visit put a smile on my face for the rest of the day. Thank you again Don and your wonderful staff
I went about a month ago for an oil change.
My vehicle has tire pressure display. I checked my tires 1 to 2 miles away and the tire pressure was 40 psi on passenger side and 36on driver side. I have my own pump and keep my tires at 33 no higher then 34. Now I’m dealing with my washer fluid freezing. I never had a problem before with my fluid freezing. I asked around and was told they dilute their washer fluid with water.
I wasn’t going to return because of the tires but now the freezing of washer fluid deserves a bad review.
This is my second time going to VIP. And I must say service at it's best. Best customer service and fast service depending on what you're in for. Looking forward to the next visit. Thanks for taking care of me.
I was going to keep this to myself until they spam texted my phone without my consent so here it goes.
Ideal shop to have your day ruined.
Made an appointment to get my vehicle inspected in October. They had this thing for over an hour. I figured the normal 30-45 mins. Nope. Over an hour, for a small hatchback. Missed my obligation I had afterwards by the way. Then they proceeded to fail my vehicle for residue from an oil leak that no longer existed. I didn't have the heart to tell the guy I had replaced the leaking part about 2200 miles ago so the dark spots he was pointing at are just stains. Tried to upsell me $185 for a 'Diagnosis". He literally just told me 'yeah this part is leaking' (which is was not). What would I be paying for?
The cherry on top is that state of NH inspections are ending in about 2 months. But no, they wanted to fail my car in order to extract every dollar out of the customer before it ends. People, take your money elsewhere that will be honest. Also tell your people to wear gloves next time. My tan interior was all smudgy be the wheel and gear selector.
I usually have a good experience, but I saw technicians sitting on tires, not doing all they can to keep clean. Technician’s also sat in my car without a protective cover and got my seat dirty and needed to be treated. I wish technician’s would use company provided protective seat covers and technician’s need to think about what they are doing and try to keep as clean pants as possible. I was disappointed by this.
I was recommended this place by one of my good friend. I have been coming to this VIP Tires & Service for my car service since the last 3 years and including replaced all my tires over a year ago. Today one of my tire got flattened which bought me back here. I received an excellent & friendly customer service. The staff explained my options clearly and super helpful. I will keep coming back!
I really appreciate the honesty of me not needing brakes even though it’s what I requested.
I also asked for four tires and I was told only needed 2. To me that’s huge bc I have to trust the people I bring my van in to. Yesterday that trust has grown. I’m definitely grateful.
This place is great. Took my (new) used car here to get a lookover. Came back and they couldn't find anything wrong with it besides a bit of uneven waring on the tires. Any other place would have made up a bunch of issues to drain my bank account. Honest and helpful.
Quick and very reasonable oil change. Like most places that look at things and talk to about services you may want to get done soon, but no high pressure sales. I’ll definitely keep getting my oil changed there. I like to that they sell parts and supplies for when I can do something myself. Very convenient!
6 hours at the location waiting for oil change and repairs. Strange noises coming from engine - no check engine light. They replaced my air compressor and belts ($1800). Recommended I take it to a transmission shop as still making noise!!!! I did and have an appointment at Meineke today. Why didn't they do it????? Frustrating to say the least!
VIP Tires and Auto was initially a good place. I had to fix my parking brake in an emergency and they took me in. Outside of that it was all bad experiences.: 1. The emergency brake was not fixed correctly. 2. They damaged my vehicle, driver door. It was pretty easy for me to spot the damage once I saw the vehicle even with all the rain that was falling during that weekend. 3. They refuse to reply to my emails or have any sort of contact with me. 4. They show no accountability or even a willingness to speak with me regarding the issue. The manager, Mr. Ottman, Replied to on an email and then I never heard from the store or from the customer service e-mails they provide (from their website ever again).
Website
