I made a last minute appointment to have my car inspected. The guys up front were super friendly and the service was quick. I'd definitely recommended them.
Exceptional service from the time of booking appointment to picking up my car. I came in for new front brakes after receiving a high quote from the dealership. A friend of mine recommended trying Auto Care Plus and I’m glad he did! Nick helped me with booking my appointment and got me in within a day. They did a full inspection of my car to ensure everything was road safe especially for winter. My tires were 2/32 and needed to be replaced. I wasn’t prepared to buy all new tires but Nick helped me out with finding a great set of tires at an affordable price. They mounted my tires, did a wheel alignment, and replaced my brakes all in one day. In and out in a few hours. I’ll be back for my next service!
I had an appointment for an inspection sticker and an oil change. My car was taken in right away and was finished within 40 minutes. Connor at the front desk was friendly and professional, offered refreshments, and made me feel comfortable while I waited for my car. The waiting area is always clean, and the staff members are consistently friendly, which is why I have been bringing my car here for years. As a young woman, I highly recommend Auto Care Plus to other women for vehicle service. They offer fair pricing, never try to sell unnecessary services, and truly make you feel safe and respected. Online booking is also a plus!
Such amazing service! Friendly, efficient, and fair. I had new tires put on, they did an alignment, added a discounted oil change, and topped off my fluids, and washed my car! I will definitely be back!
This is the best experience I have ever had. Convenient location. Super easy and everyone is very friendly and nice. They are very knowledgable and efficient. For an automotive place it is clean comfortable and has a very nice waiting area equipped with coffee and water. I’m new to the area and this is where I will obtain my automotive needs.
I felt like I was treated better than having gone to any gm dealership for service. Got a fast and accurate response and timely updates while they had my vehicle. They offered a free loaner when it was determined that they needed to order parts.
New to the Merrimack NH area and was looking for a solid local mechanic to take care of my small plumbing & HVAC business vehicles. Brought two of them in today for stickers and got great service right away. Thanks 👍
Appreciation and shoutout to all the workers here at The Specialist! Got into a car accident about a month ago and they let me keep my car here free of charge until the insurance could come out to look at the car, checked in on me (currently 9 months pregnant), and when i got it fixed up at a collision place, brought it back to them to ensure everything is safe for the baby and they took my car that day and make sure everything was great. We just moved here a year ago in June and have come here for our inspections and oil changes or any repairs we need, they always go above and beyond. Happy to find a trustworthy and friendly company. Highly recommend!!😋
-The Fletchers
I had to get my car towed on a Sunday and I brought it to The Specialist. They were able to fix the problem that caused the need for the tow and found/fixed a separate larger safety issue all within two days.
Called in the morning after my car needed a jump and they had me bring it right in. Called me later that morning to let me know wjat they checked and the results. Also told me what else they would do to be sure an issue wasnt missed. I let them know my trunk wasnt opening and perhaps a light from that was causing the issue. Later they called to let me know they worked on the trunk seal, cleaned and lube the latch and it was now working. They were communicative, thorough, and chlarged a fair and reasonable price for the time spent on looking into the issue. They also provided shuttle service which was so appreciated.
My wife and I had a great experience here. Jared was both personable and professional, and the work was completed promptly and to our satisfaction. We highly recommend the Specialists Automotive.
Got an oil change here and they spilled it all over my engine and skid plate on my Crosstrek, resulting in smoke and a terrible smell that lasted for months. +1 star because they were honest about the mistake and did try to clean it, although it wasn't that effective. But in any case, messing up that basic of a service is just inexcusable.
I had been going here for years but learned when I paid at the front desk that this place is under new ownership. I hope they can turn it around, but personally I won't be going back.
Great experience today at the Specialists! They were able to get my AC back in working order at a very reasonable price and performed the work in a short period of time. They also suggested my inspection sticker was coming up and knocked that off at the same time and saved me another trip.
Hot trash tried 2x taking in fleet vehicles and denied after they told me to bring them in. We are technicians we don't have time to drop off vehicles and wait for hours for a small leak on a simple tire fix. Your customer service is absolutely mediocre at best get some help in that department .I get it we are all too busy body to not pay attention to detail but this is ridiculous do better!
I would avoid The Specialists Automotive and Truck. They will tell you need many repairs that not required or related to a safety inspection. I just got my car inspected in MA and moved to NH. They flunked my inspection saying the brakes had rust on the rotors.
Update: I took the car to three other auto repair shops and they all said the brakes were fine. No problem getting an inspection sticker. Brake rotors will have rust on the edges where the pads don’t contact. This is perfectly normal. The only safety issue with rotors is if the rotor width is too thin. I would not trust a mechanic or garage that claims otherwise. Slow bad garages use stickers to get work. Busy garages don’t need to drum up work.
Recommended by my daughter after her car inspection, so I booked mine here. Jared kept me informed & explained all recommendations made by the tech while my car was on the lift. Never pushed, only suggested, as my car had passed inspection. The services are SO affordable, though, I just had them do a few things. I will absolutely go back. Their convenient location is another plus for me! Brittney (sp?) is also a wonderful asset as she is friendly & knowledgable!
I had a great experience at The Specialist in Merrimack, NH! Their easy to maneuver booking website made it easy and efficient to book my inspection and oil change. They have a cozy waiting area with an assortment of drinks and a coffee bar. I felt my vehicle was serviced in a very timely fashion and treated with care. Nick at the front desk was personable and kept me up to date on my cars status. The price was also very reasonable!
I recently took my car to this auto repair shop in Merrimack, and I was really impressed with the service. The staff was professional, friendly, and made sure everything went smoothly. The waiting area was comfortable, and there are plenty of parks and trails nearby along the Souhegan River, so I was able to get out and enjoy while my car was being worked on.
Overall, I highly recommend this place. Great service and a nice area to explore while you wait. I’ll be returning for future needs.
I called The Specialists Auto and was immediately impressed by how friendly, professional, and knowledgeable they were over the phone. But what really blew me away was what happened next—they came to my place of work to pick up my Jeep and even left me a loaner car at no charge. Who does that anymore?! It made everything so easy and stress-free, and I didn’t have to miss a beat in my day. This kind of service is rare and speaks volumes about how much they value their customers. I felt completely taken care of before I even stepped into the shop. Highly recommend them for anyone looking for trustworthy, top-tier auto service!
1st time coming here. So far best mechanic shop I've ever taking my work truck for repairs/service and don't plan trying another place if this is a typical experience. They went above & beyond my expectations to help make sure I didn't miss a day of work. Highly recommend
I needed to get my state inspection done but completely forgot to schedule an appointment. Luckily, the team at The Specialists Automotive and Truck went above and beyond—they found a way to fit me in despite their busy schedule! Not only did they take great care of my car, but their friendliness and professionalism made the entire experience stress-free. They patiently explained everything and ensured my vehicle was in top shape. It’s rare to find such outstanding service, and I truly appreciate their dedication. Without a doubt, I'll be coming back for all my car needs!
; Best place to take your car hands down! I went to another shop & the dealership before coming here & both diagnosed my car completely wrong, & thousands of dollars more! Brendan & Rico took great care of me, & made the whole process so easy & quick! Not going anywhere else for my car needs :)
My vehicle was experiencing transmission issues and I have been back and fourth with this shop for over a year. I cannot express my gratitude to the new management of the specialists automotive. It has been a bumpy road, but Jared, Rico and Brittany have been a God send. What truly stood out was their commitment to going above and beyond. Not only did they fix my transmission but had a loaner set up for me as well. Their transparency and dedication to quality service are evident, and i felt confident that my vehicle was in good hands. The turnaround time was quicker then i expected, and i was kept informed throughout the process. I would highly recommend if you are in need of a reliable and trust worthy auto repair services. I can't thank you guys enough!
I found out about "The Specialists" through the former shop manager at Zak's Auto. My 2006 F-150 had an engine oil leak and a finicky e-brake, so I trusted that the great customer service would follow to this new place. Turns out there was more to the leak than I'd hoped - they had to replace the oil cooler and lines, and recommended changing the radiator while doing the work if I planned to keep the truck. I'm glad I was given the option instead of being told it was necessary, and thankfully, it was just an adjustment that the e-brake needed. Thumbs up for my first experience here.
I had a great experience with Brittany over at the specialist. Took real good care of me and had great explanation of what my car needed and even gave me options for parts. Best thing is free loaner vehicle when my car was being worked on. 5 out of 5 stars
Got me in quickly. Reception (Melissa) was very friendly and professional. Repaired the tire that had the problem but also checked all 3 other tires (fortunately) and found a nail in a second tire. Work was done very well and completed in a timely manner while I waited in the comfortable waiting room. Very happy with The Specialists and will be back.
I cannot possibly say enough wonderful things about the shop, the owner and the employees. I called in a panic trying to find a way to upgrade my suspension in my brand new truck to haul our 20,000 lb fifth wheel down south for the winter. Not only did Dustin know the best option for what I was looking to do - they made it happen so fast! Melissa was fabulous to talk to on the phone, and was so great to chat with another lady in the know in the car industry! You cannot go wrong having them do work on your vehicle!!!
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