What clients say about Asset Towing Redemption Center in Hazelwood (MO)
In a state of shock at genuinely one of the worst interactions I’ve ever had with a company, the woman on the phone was an utter disgrace. My key broke and I asked for a short period of time to move the car before they towed it, the woman immediately began talking over me on the phone without any interest in listening to anything I had to say and said the car would be towed regardless. Awful.
No wonder this place gets 1-star reviews.
They are outrageously price gouging and taking advantage of people who are already helpless.
Just read how the owner replies too — not to mention, the front desk lady/phone operator — rude to everyone and not how you run a business here in the Midwest.
I’ve had my car towed once before because we hit a flat and it was an easy, helpful transfer. We gave them 5-stars, a thank you, and referred them again.
Will gladly change the score but I don’t think this staff has the ability to reflect and find empathy to others, even with simple communication skills. But only heaven and the skies can be the final judge.
Going to report this company to the city and the BBB tho and get this place audited. Godspeed.
Hey I just wanted to get on here and say I got my truck towed a few days ago the reviews on here make this place seem horrible I got there worried and she lot and all there equipment was super clean the lady at the front desk was super nice we even shared a few laughs, the price very reasonable and every fee on there was respectable and understandable.
Car was targeted because of a collision they didn’t put a 48 hr sticker on my car and it was wrongly towed away from my apartment the apartment complex didn’t have it listed just to be told I’m not allowed to get my stuff out and it’s 530$ to get it back this feels like a robbery tbh I’m getting my lawyer involved and police because now this is a problem
This place is horrible they have horrible service & the worker there are very unprofessional. The people that work there don’t NOT have common decency or courtesy.This place should be audited and shut down. DO NOT HAVE THEM TOW YOUR CAR EVER UNLESS YOU WANT TO PAY DOUBLE THE AMOUNT & GET TALKED TO CRAZY. 👎🏾👎🏾👎🏾👎🏾 worst place to ever work with. They should be ashamed of how bad there policies are . Put the whole trailer looking home in the trash.👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾they are the prime reason they only get 1star.
Finally. My turn for the review. To anyone reading the review, Asset towing is like a frog in the well in its own world, thinks it’s the king. My car got towed from my apartment parking, I’d kept it there since it had some issues moving and informed my management about it but my management forgot to tell me the spot I parked it in belonged to the apartment opposite to mine, anyway not your guys’s fault. No notification whatsoever that it had been towed until I noticed my car gone after a week almost. Unfortunately tho, just before my car got into problems, I went to the DMV to ask what documents I needed to title it in my name( I’d bought it recently). I’m an international student so they asked me to bring my passport , title etc etc. I took them in a red bag and kept it in the trunk. Now when it got towed, the bag was in it. Along with my passport. I go to these guys, they say I owe them this much and asked for ID, rightfully so.
Ofcourse! they don’t listen to what we have to say, they just walk away when you’re talking. That’s what they’re hired to do. They’re not your Best Buy/ Walmart employees. After explaining why the car isn’t in my name yet and after explicitly explaining that I just need my passport for now, they said we can’t give you personal belongings right now, by appointment only. She said come back on 28th November. It was weird but I did come back on 28th. This time there was a different lady, who later on claimed to be the ‘owner’. I explained to her what I was told and she said they couldn’t find the title to my car in the car. I asked them whether they checked inside the red bag, in the trunk. She doesn’t know. I asked if she could search then, she couldn’t . She said come back tomorrow, we could do it. Btw, in between all these trips I’m making to this place, they are telling me to make my dealership call them, made me go to the dealership which 25 miles away to get some papers, go to the dmv and try to get a receipt. This is all happening while I’m on Foot, traveling by metro, it takes 1.5 hours to reach home from this towing company. I called the next day, they keep telling me , call back in the next hour but they end up saying there’s nobody. I informed them way prior that a passport is a government document. It is assigned to the individual but owned by the government.Which makes withholding a passport against the assigned individual’s consent , ILLEGAL. Which is taken pretty seriously for a foreign national in any country. This is a critical document for me since my visa status, my education here and my capability to go Home depends on this and I am flying home in a few days.
With no further options, I had to go to my University for help. They did help me get in touch with Hazelwood PD. I reached the location and officers of Hazelwood PD responded to support. Surprisingly, their tone got all mellow, they weren’t rude anymore and let me talk ! 🥳. They said my car was at their Berkeley location and they’d have it by 2-3 pm. I was determined to not go home without my passport and I waited around.
Finally by 3 pm they handed over my red bag , which contained my title, paperwork, passport and everything that I told them it contained. Almost shed a tear for the amount of effort, mental exhaustion, anxiety these 3 weeks have given me.
Ironically, Asset towing , a stickler to their rules , don’t know that holding back someone’s passport is a punishable offense. Maybe you should put that in the lobby where you’ve written so many rules.
I am proud of myself for not once losing my temper and throughout my visits there, I have treated the two ladies I talked to with utmost respect. Just wish I got that in return. One of them was rude to me throughout but the other one did sympathize with me after a while.
All in all I just think Asset towing is a self loathing company which victimizes itself and lives life on the ‘glass half empty’ side.
And now ofcourse, there’s gonna be a reply to this review with some ‘smart’ comebacks. Can’t wait for it.
I am not generally a disgruntled person and have been accused of letting things slide. So this is a difficult review to type up. I had my vehicle towed from an airbnb I was staying at this weekend. I assume responsibility for not making sure I was authorized to park where I did. I was in st. Louis for a college graduation. We had packed a few things of my daughter's in the back of the truck to move her back to my home state. My truck had a bed cover on it. Previously, I had tried various times to remove it without success and had several other people try. I forgot to tie it down a few times and it hung on tight going down the highway. So i dont believe it just flew off. When I picked up my truck from the tow yard. My bed cover was gone, as well as several heavy items that were back there. No possibility of it flying out due to the weight. My suspicious when the bed cover was removed lies in the fact that if it was removed before it was towed then many of the light items in the back would have flew out while going down the road. But miraculously, the items remained while the heavier items were gone. I am sure it will be my word against the company's and I don't know what my recourse of action would be for this incident. A weekend that was supposed to be one of celebration turned into a nightmare. Just disappointed. Oh and they broke my mirror.
They towed my car and told me I had to schedule an appointment to get my stuff out the car the female that works there are horrible cause the day of my appointment I went up there and the men told me that I should’ve had to go thru all that so I know what’s wrong with this place the black women over pushing her roll
This company illegally towed my vehicle from the apartment complex, where I stay. Within my rights, I asked my leasing office to run the cameras back, and they did. This company tagged my vehicle without reason a month prior to towing. When the leasing office contacted them, they lied and said they tagged it three times, which was found out to be a lie.
Reply to Asset Towing at 7314 Hazelwood, as I stated earlier you are a bad business, I've owned a home in this area since 1993 and have never encountered such bad customer service! You give North County bad taste! No need to reply with your lies!
Asset Towing 7314 Hazelwood is a bad LLC business, has complaints at BBB, very rude, disrespectful to customers that attempts to get auto out of their tow yard! Extends time to the max!No business should ever treat people like they do!
My car has been towed with out any notice from my community. Did call in to know more details about my case. They’re so so rude that they even don’t like to talk anything about the case, and just a single answer such as total amount I owed. Don’t even listens to anything I said. I don’t know how can one do have a tie up with such a bad company experienced in my life.
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