What clients say about Worrell Automotive Service in Biloxi (MS)
My Mother has used Worrell for over a decade. While going over her maintenance records I was shocked at what I found. They changed the spark plugs at 42,000 miles, (mileage in pic), OEM plugs are NGK with a service interval of 100,000 miles. When changing the plugs on the car you have to remove the intake plenum to get to the passenger side plugs and theirs no gasket listed on the invoice.
They also used Autolight plugs which are garbage, ask any ASE mechanic and they'll tell you only NGK or Denso in Japanese cars. I wouldn't run them in my lawn mower!
Now the car always had an oil leak which ended up being a high pressure steering hose. However instead of properly diagnosing the leak they changed the valve cover gaskets and cam seals and they didn't properly connect a crankcase breather hose on that job.
Car also has experienced electrical issues and instead of diagnosing that they changed the battery, alternator and battery end.
The battery end looks like it came out of the junk bin with mismatched bolts.
The issue ended up not being the alternator but the factory negative battery cable.
The cars negative battery cable has a sensor which controls the voltage through the Computer ( variable voltage charging system). That electrical misdiagnoses ended up costing her over $700 and another 100 for the butchered battery cable
If your looking for a shop that will properly diagnose your car and not overcharge you for unnecessary work then stay clear of this shop!
I'll update if they even changed the plugs on the passenger side when I install the proper plugs.
Crooks!!!!!!!!!!!!!!!!!!!!!!
This place is for Rich people. Price is outrageous. I didn't expect to get Robbed by a small business. I wasn't told in advance that you will pay Extra charge if you bring your own parts. Gave me my old plugs but charged a disposal fee. Total cost to change 4 spark plugs was $166.92 I had to work 12 hours to pay 1 hour mechanic fee for a 30 minute job. When I ask how much she said she was to busy to get me a price at that time. This is a one person office. As a invoice was created and my keys were taken i should have been told the cost. a price is usually agreed upon i would never agree to the price charged. It was less expensive at 2 other shops. I made a bad decision leaving my truck not knowing the cost in advance. This was the first time and last time doing business here.
It's nice to find a mechanic that you can count on. I have brought two of my vehicles here a couple times each and the qouted amount had no surprises. Very happy with the service level, communication, and delivered on time. Good place.
Brad and Lisa were so nice to deal with! Our daughter is currently stationed at Keesler. We live in Iowa. Her car had troubles. Brad communicated clearly and called us several times talking through what was wrong with the vehicle. Going forward our daughter will use Worrell Auto for her services and hopefully no more troubles. It gives us peace of mind being so far away, knowing our daughter has a service center that won't jip her or use her. We highly appreciate and recommend Worrells!
Made appointment, my husband took his Mazda they said not sure if they could finish in one day, they got his rotors done by noon the next day ,his car runs so great. Excellent job great place I will be taking my vehicle there also.
I want to give the most positive review to this business. We were visiting from Tn and had our brakes go out.This business was recommended by a local realtor because they'd been in business for 40 years and now I see why.Ive never been to a shop on my own.These guys went so out of their way to teach /explain problem and repair.They took us in instantly to do analysis. I am so grateful for their help.I would highly recommend this business!!!
Thank Mr Mike and Mrs. LISA ANDCREW FOR DOING AWESOME JOB FIXING MY CAR HIGHEST QUALITY SERVICE AND AWESOME JOB FIXING MY ENGINE IT WAS ALOT WORK HIS TEAM MECHANIC DID THANK YOU FOR KINDENESS AND HONEST MECHANIC I APPRECIATE YALL FOR AWESOME JOB ON MY CAR GOOD HONEST CHRISTIAN FAMILY BUSINESS I HIGHLY YOU CAN TRUST WORRELL AUTOMOTIVE.
I was visiting the Gulf Coast from Ohio, and my truck began to miss. I called Mike, and he got me in that very morning. Needed two new coil packs. Was back on the road by 2:15 that afternoon. Great service. Highly recommend!!
I broke down on the freeway and ended up there by miracle and God. A hose came off and there was smoke everywhere. Plastic clips needed replacing, they all needed to be redone. The coolant just kept dumping on the motor so it had to be steam cleaned as well. The job was done in a half hour and I was out of there inside of an hour. Priced right. Kevin asked me if I could hear that sound and I said yeah that sound drives me crazy. Well it turned out I came back a week later and needed a belt replaced but the timing belt was put on wrong not replaced with the original in November and it was tearing up everything. Again, Kevin fixed all of that and the price was right.
I believe God intervened and sent me there and I am very grateful.
Mona
Thank you to Kevin and the Worrell's
Pulled out my entire emergency brake because it was “rusting” and didn’t bother to replace it. Took weeks for just a normal brake replacement and yet they were squeaking immediately when I drove off. I ended up having to go somewhere else to have all new brakes put on less than 10k miles later. Charged an exponential amount only for me to have to go somewhere else to have their shoddy work fixed anyway. I received a call saying my car was ready to be picked up, but when I showed up less than an hour later, the shop wasn’t even open. I had to wait in the parking lot for 25 minutes before he came back and said “oh sorry I had to pick up my kids.” ??? Then why tell me to come get it if you’re not going to be there? Just terrible service overall and would never recommend.
Very honest and fair priced. The owner was a very experienced mechanic and very easy to deal with this place was recommended to me by a friend and I must say I wasn't disappointed if you need Auto repair done on the coast this is the place to go
Poor service. Brought in a vehicle to check on brakes and patch a tire. He couldn’t figure out what was wrong with brakes and still charged me $77. Not to mention I had to call to find out my vehicle was finally ready for pick up. When they say auto places will get out on you this is what they mean.
AND I JUST REALIZED HE DIDNT EVEN PATCH THE TIRE UP. HE SAWED THE NAIL DOWN. DONT GO HERE. IVE NEVER FELT SO TAKEN ADVANTAGE OF IN MY LIFE.
This place is horrible . Read the yelp reviews and also yellow pages review . I had my sons truck fixed there and they replaced a pinion seal but didn't add gear oil when finished causing catastrophic rear end damage.. And so so many other problems with their maniac owner that doesn't stand behind their work. They will replace your wiper blade and ruin your transmission . Read the indepth review of my experience on yelp. When you pass this shop speed up and don't even glance over at it .
At first I thought I'd never get my car back! Then Kevin, began making "updating" calls, keeping me informed on exactly what was going on with my car, parts, cost and answered any questions I had, oftentimes before I ask lol! I got my car, WOW!! The air conditioning system is amazing! It WORKS truly!! Exercise patience...it was worth the wait. Keep in mind your vehicle isn't the only one there! GREAT JOB! The cost certainly was worth the results and professionalism...
They have 2 mechanics that I've worked with. One of them really stood out but both are good. Doug is a great mechanic and the one that's cared for my vehicle for a while now. The attention to detail is what I like the most!
These guys are the best! I have been using them now since 2014 and they have always been very kind and honest. I highly recommend them to anyone who is in need of a mechanic, they truly treat you like family! They are not out to just make a quick buck they truly want to get you back up and running properly. To my women out there if you are tired of being told ridiculous prices and or other issues due to you being a women, these are the guys for you! They are truly a blessing!
We were heading home (Texas) and our windshield wiper broke. We pulled in, told them what we needed and they replaced them immediately!! I would estimate it took 15 minutes total, from pulling in to driving out!
Great service!
My car broke down while visiting Biloxi and needed replacement parts. He overpriced, argued with my husband when he asked a question and when we got home, it broke again. He had given us used parts at a new price.
Edit-This was years ago. But we have since moved down here. Also, it wasn’t done under my name so them claiming to not find my information is deflecting their poor performance. Added a photo for proof as well.
Absolutely terrible! Brought my truck there for a blown out spark plug. Needed to get heli coil done, and they not only put in the wrong size heli coil but it was a cheap one! Because it was the wrong size it was tapping my piston! Ended up having to take it to another shop and getting it redone and paying again out of pocket for it! The other shop couldn't even get the plug out for over an hour! What's worse is they had my truck for 26 days, and when it was done I couldn't even drive it home I had to have it towed! The guy was quick to try to sell me on piston and engine work when it was their fault it was tapping to begin with. Once the heli coil was repaired properly there is no tapping! I have tried to call them several times over the last month and a half and they have never called me back! I have everything documented from them and the other shop. And I don't even wanna get started on my ECM he said I had to replace also but never even showed me verification mine was bad. I never seen it or anything. By the time my truck was done it was already thrown out. Going to be reporting them to the BBB and NAPA if I can. Absolutely ridiculous! Invoice # is 19983.
Thank you for getting me back on the road! I was "passing through" for a business trip and my car wouldn't start. They had me back on the road the same day. The service was excellent and the pricing was very fair.
Best Auto service experience ever. Alternator went while on a road trip, and couldn't have been luckier to find Worrell Auto Service. They had us back on the road in 30 minutes. Amazing service and very reasonably priced. Thanks for the help.
After I dropped car off at 7:30am I was told "sorry we couldnt get to it" by 1pm. I was just getting car diagnosed, but it didnt happen. Gee i was told it would get done today! I sure hope my car is safe to drive!!! Back to dealer for me. No hassle but more expensive. Oh well! Their loss.🙁
The best employees!!! Run very well by Mike and Lisa when you need your car looked at and fixed up this is the place to bring it!! The mechanics Kevin and Doug are great and will help you understand what your vehicle needs without trying to trick you into getting expensive things you don't need.
I have been a regular customer since the late 1990's. They have always been friendly and professional and have never steered me wrong! They explain/show me when they find a problem that needs to be fixed. Best of all they never assume I know nothing about cars because I am a woman. I won't use anyone else for major repairs.
I have used this shop twice now. I have a 1999 Grand Cherokee and they have always treated me fair and honest. I will definitely come back and would recommend that anyone else do as well!
They were paid in advance to replace my daughters motor, 4 weeks later we had to have her car towed to another shop to be finished...on a long distance phone call the owner "Mike" told me they never had the car and became rude, loud and walked over me with sarcasm when I was trying to talk.
Explaining that he was to buisy to finish her car...
He took the job...took the money..
Never completed the car..
It was towed to a different shop at her cost...she is still walking to work after 4 weeks and paying somebody else to finish what this shop was already paid to do.
My wife and I arrived in Biloxi MS enroute to Seattle WA in our Diesel truck pulling a 5th wheel trailer. Our transmission was failing and we consulted a local friend who recommended Worrell Automotive. Boy did we get LUCKY! The bad luck: our transmission was shot. The good luck: the Worrell team had us on the road again in TWO days once the new transmission arrived. While waiting for that arrival they took care of several upgrades and repairs I'd been putting off. Not only am I completely satisfied with all the work they performed, and the price, both myself and my wife feel we have made new friends in Biloxi. I and my wife unconditionally recommend this business. If you have an automotive problem Mike Worrell and his staff are honest professionals you can trust!
this place is trash!!!!!!! i took my car to here so they could time my car i knew what was wrong and told them that was the problem. a day latter they call and tell me its my exhaust header, not the timeing. so i paid them for looking at my car it cost about 100 bucks, and still timing was off! i went to pick up my car and they boke my hood latch under dash! they did not tell me about this and i paid for them to break my car. After all of that i decided to get a second oppinion i took it to another mechanic and told them the problem...... guess what?!?!?! they fixed it within the hour, it was the timing just like i said!.... DONT TAKE YOUR CAR THERE THEY DONT KNOW WHAT THERE DOING!!!
Have been taking my vehicles to Mike at Worrells for many years. From minor maintenance to major repairs, I have been very happy with this business. Reasonable prices and honest estimates, I trust and recommend this shop among all others.
Website
