North American Trailer in
Inver Grove Heights (MN)

I had to get my support bracket and alignment bolt and washer replaced and these guys had to cut the old one off, weld the new one on, replace the bolt, and align the trailer. They had the correct parts and had the job done in a mear 6.5 hours. Their attitude was very pleasant and they did an amazing job and we were still early to pick up our already promised load. Thank you guys from the bottom of our heart and God bless each and everyone of you who had their hands in the entire job. You were truly a God send.

These guys were so on their A game diagnosed the issue on my trailer and had me fixed within the time frame they gave me! They also took the time to show me and explained how they fixed it

Very nice very nice people very helpful trailer was clean hooked up inspected and took off would recommend them if you look into rent or lease

Very professional. Clean and fast

Performed unnecessary work. I pointed out which valve was intermittently leaking during check-in with the service advisor. It was written up as “inspect to locate and advise.” The mechanic spent over 30 minutes finding a minor insignificant leak on a different valve that did not need repair. The original air leak was not fixed at the time of pickup. I then had to wait additional time for it to be repaired and still pay for the unnecessary work.

Thanks Jesse! Quick and professional service. Highly recommended!!

This place is great! Tom and his great crew did everything they could to get us rolling after a trailer breakdown. It’s nice to see customer service again. Take your business here you won’t be disappointed. Thank you North American Trailer!!!

Amazing. Hard working. Tom and Sam. The doing great job. I lose in one of my airline They fix quick less than 10 minutes. Very amazing guys thank you thank you for your working me quick. Ask a Shop both guy. If u need quick done. ✅.

The store is very complete with anything you need for your trailer or semi trailer. The customer service is awesome Jesse Johnson is the professional guy

I had a wheel bearing go out on my fifth wheel. I called six roadside service companies. North American was the only one who said they could help. They sent a guy over to my location. He couldn't repair it, but was able to get it movable. He followed me to their shop in case I had more problems. They got it done quickly and below the estimated price. Thanks to Jeff for the awesome job and great customer service. Ron

Where should I start! Never go to the above referenced shop, unless you want to be ripped off, in last week my truck was showing an ABS because of short circuit they told me that they will bring in next day, I advised them to call me after they finish the diagnose. So that I will have a clear picture as to how much it will cost me to complete the service. Unfortunately no one did contacted me, but when I call them I was told that they've already completed diagnosing the truck and it toke 7 hours and they will finish in two hours; therefore, my total bill would be nearly $1,900. I ask them why they didn't call me and ask me a permission if they can continue to work. However, they couldn't explain as their intention was to rip me off to begun with, to make long story short I ended up spending $1,640.00. In which was still excessive. Nevertheless, I will make sure to file a complain and submit to the Better Business Bureau (BBB), and Minnesota Secretary of state office. As to held held them accountable.

Took my goose neck trailer in to get a rear seal replaced,man these guys did a hell of a job cleaned my rims up and charged a great price, definitely highly recommend by me!!!

Do not take your trucks to this place, I have been their customer for years, took all my trailers there and never had a problem, highly recommended specially James and Tom Wallace, they'll deal with you with respect and fairness. But for the first time I took my truck and assuming they'll fix my truck with reasonable time manner, but I was treated with rudeness and disrespect specially the guy called Jeff honestly i felt discriminated, I didn't ask for free service, and he doesn't look like he wanted to be there, I paid almost $3000 for wiring and adding some lights, even though the price is a little higher than I expected, but I felt more upset the treatment that I got from that individual, I will never bring my trucks there. I.e. Michael is very responsible and respectful and did his best. But again, take your trailer there only if you are going to deal with James, really great guy. AGAIN, DO NOT TAKE YOUR TRUCK FOR ANY WORK/SERVICE, AS LONG AS THEY GOT JEFF BEHIND THE DESK.

Horrible Customer Service, very bad communication with pricing, over charged, LOST my mileage tracker they need to reimburse me for!! Didn't fix a thing and still paid 1600$ for nothing I never agreed to, didn't talk to me about final cost! Wanted to charge me 6500$ when we agreed that it would be fixed for 2400$!! Very racist, laughed in my face and told me to go find my truck somewhere outside in there giant lot! Disrespectful guy named Jeff at the desk should watch courses on how to treat people more courteous! A Tow Guy named James from Blaine Brothers noticed we were being disrespected by the staff and came outside and spoke with us and tried to help us! He gets 5 stars! Avoid this Repair shop!!!

Always the best service at their shop or at our yard. Everyone is super nice and get things fixed correct. They are our fist call when I or we need something. Curt with Poly-Trucking thank you so much

If you’re doing inspection for LandStar or in general don’t bother coming this place. They tried to charge $1400 extra stuff that doesn’t even related to the inspection without my approval. If they ask you to come back next day make sure they gave you a rough estimate and don’t let them change or replace without your approval.

I'm a OTR driver who lost a brake line on the trailer a little ways outside of Minneapolis. I called several trailer repair shops but no one could get me in within a week. After numerous negative replies. I ended up calling North American Trailer. Should of called them first. I spoke with Tom in trailer service around noon. He said they could squeeze me in that afternoon. I arrived around 2pm. He found the needed brake line then sent me over to Mike on the truck repair side who had access to the proper tools and also found some needed brake line fittings. Mike stayed an hour after his shift and took excellent care of me. Was finished within an hour.and offered me use of the shop's shower facilities which was greatly appreciated. Not only that, but Mike offered me a parking spot for the night on their huge yard. Was charged slightly over $200, which is a bargain in today's world. I'm highly impressed with the employees at North American Trailer. I'd give them a 10 star rating if possible. Service means alot; being able to get in the same day, take care of the issues for a reasonable price and offer outstanding hospitality definitely encourages me to come back if needed. Good people and great hospitality. Thanks Tom, Mike and the rest of the team at North American Trailer.

Do not go here unless you want to waste your hard earned money. If you decide to go make sure you ask all questions regarding their charges. Make sure to ask every hour on the hour if you don't get updates and check to make sure they are actually working on your truck. You have a right to ask for updates because it is your money. My dad took his box truck to them on an urgent matter. We were from out of town for a festival that past weekend. The truck started making this beeping sound whenever in driving mode. We thought we could just use ear plugs and just drive it home. However, we just needed to make sure we were safe on the road and thought maybe they can help us fix it. My dad and my husband took the truck to them and we were waiting for them with nowhere to go since we had to check out of the hotel that Monday morning. We kept checking on them and they were saying nothing was being done or said to them on status of truck. Finally at the 4 hour mark, I asked my husband to check on them and if they can't fix it, they need to leave because they're going to be charged. True to be told, they did, $900, to accomplish nothing. There was no warning about any charges and just useless updates here and there with no answer to the issue. They end up making it worse than when it went in. There were times no one was touching the car but manager and tech states "it took them 4 hours" to diagnose nothing that they could fix right then. They states they have to get paid for their time but 4 hours to diagnose and fixed nothing???? Which I understood but to fix nothing for $900??? I know it had to do something with them not speaking up for themselves. I spoke to the guy who was in charge of the process and the manager to see if they can refund since they did nothing to the truck. The point of my call was for them to have some compassion since they couldn't do anything to help my dad. If they couldn't fix it or won't be able to fix it within an hour or two just to let them go. They have poor communication in their shop and on the phone. Again, we were willing to put in earplugs and drive 4 hours home from Minnesota if they had initially just said they can't assist us within that day and don't have any proper parts to fix it. Instead, they lagged on until the 4 hour period mark and then send my dad on his way with nothing fixed even temporarily. Oh no, they don't care about your hard earned money but themselves. They do not seem to know what they are doing there but ready to collect money. I hope the $900 was worth it for them. Just warning to you all hard workers especially if English is your second language, please be beware and know your information before going there. Ask every charge every minute of anything they do before they do. We learned the hard way and we hate that we had to lose a lot of money to learn that. Be prepared to be out of your hard earned money and you may not get anything fix. AGAIN, ASK EVERY DETAILS OF YOUR CASE BEFORE YOU LET YOUR TRUCK GO!!!!! YOU HAVE TO ADVOCATE FOR YOURSELF BECAUSE THEY WON'T!!!!

Terrible service, don't ever use them. This place scams people for their money. They spent hours figuring out what the issue was with our uhaul and then when they found it was just a wire they said they could just cut it and then the noise would go away. The issue was never fixed. Once we started driving it the noise returned. We asked to speak to manager for a refund and after waiting a couple of days for a manager, they are not willing to give anything back and said it was for their time. It's not our fault that we had to wait four hours for your unprofessional team to figure out what the issue was. We will be reporting your business to the better business bureau so this doesn't happen to others.

North American Trailer was recommended to me to have a storage box put on my tractor for chain storage. I met Alex Green there and he looked at my truck and went over my options. He ordered the box and when it came in they went to work. It wasn’t an easy installation. Alex kept me informed through the installation and sent multiple pictures throughout. They had to do a lot of customization to get it to fit properly. I am very pleased with results. They stuck within the quote and did a great job. I highly recommend this shop.

Our company has an acct here so they came to where I was parked and fixed my trailer tire. They didnt waste any time. The tech was on location faster than the estimated time and was done really quick. Problem FIXED and I was down the road again. Thank you for saving the day! 👏🏽👏🏽

These guys are highly knowledgeable, once I described the issue with my trailer they were able to come up with a quick fix that got me down the road in little time flat. They even had the main part on their shelf collecting dust that they told me people were waiting 5-6 months to get. So of course I snagged the part. Got down the road to the shop that will install it for me and the technician there asked me how I was able to come up with the part so quickly. I lied and told him it's the people you know. NA Trailer, thank you guys for getting this seasoned vet of the road rolling again!!!!

I'm an over the road trucker and I had an airbag leaking on my trailer. I called them in the am when I got unloaded they told me to bring it in. They got me right in even though they were swamped with other work. I was back on the road in a couple hours and was able to keep my schedule. I would have given them 5 stars if it weren't for the cost being so high. $500 to replace 1 airbag and a gladhand seal!! Other than that, the place is great, staff was very attentive, super easy to get in and out. All in all a great experience!!

We called them to let them know our issue with our trailer. They said they had a bay open and would be waiting for us.. when we arrive they was waiting for us like they said. We backed in they was fast to start work on it. They found a wire that shorted out and burnt the light. It was a quick fix and had us back on the road.. As for the price. It was very reasonable.

Lied about pricing and time frame for road service. We were told that the tech was going to be sent out right away and should arrive within 45 minutes since the breakdown was 26 miles away from their shop.There weren't any adverse weather conditions at the time. The tech arrived over 2 hours later and did nothing since our driver was able to resolve the issue himself. They still charged us for 3 hours of work. Even in a snowstorm it doesn't take 2 hours to travel 26 miles in Minnesota. I understand that nothing is free and there is a cost to everything. I don't agree with being lied to and taken advantage of. It would have been better to tell me upfront that the tech wasn't readily available and that you are gonna start charging me from the moment we discussed the issue on the phone. Just another big company taking advantage of people in a bad situation.

I have had both trucks and trailers repaired at North American and the quality of work has been excellent on every occasion. They have taken on jobs that other shops have rejected so they are a valuable resource for my business.

Great people, investing in our community in real and significant ways. Hosting a TriDistrict CAPS course.