I-State Truck Centers in
Inver Grove Heights (MN)

We’ve been working with I-State for over a year now and couldn’t be happier. They’re professional, responsible, and Brian is always there when we need him.

The woman in front should be fired. Because she doesn't know how to deal with the customers, even She doesn’t know the exactly equipment you are looking for, she makes it difficult for you to find the right parts.And in case if you return something you better go the guy who’s sitting the all the way left corner he’s nice Counter and helpfully.

Jeremy is such a nice guy and really professional! He works in the service department but always steps up to help the parts department whenever they need it. Really appreciate his great attitude and teamwork!.

I hope I don't have to come back to this place. The woman named April is at the parts counter. She's a total disrespectful, unprofessional, and doesn't help anyone. This place should have people who know about customer service and are polite because we are customers. If she doesn't meet those minimum qualities, she should be in the back washing screws without contact with customers since it's clear she doesn't like doing her job. I hope I don't have to come back because it was a very bad experience with this woman.

Jeremy, he was unprofessional yelling to all the customers, There were five people that was ahead of me.They have picture of parts and some was given descriptions of the parts he’s was not listen to them instead he was just screaming to them to go back to the line. We don’t have your part some of the parts they were very common im 100% in stock, I-State Truck Center need to do something this behavior.

April parts rude not friendly too customer veri unprofessional

This location to they have very rude Staff and Very lazy people.

April is the best , she is sooo patient and helpful. Great job every time.

Rude staff long line without help. Wouldn’t recommended

Had work done on an older western star, they did exactly what they quoted me, with no surprises.

I went to buy part from this dealer by 03/01/25 the lady at the part is very rude and unprofessional very disrespectful every customer her name is APRIIL S she sayed I don't like my job. If she dont like her job she don't have to be rude and disrespectful every customer she net be quiet if she don't like it

BELIEVE IT OR NOT $1025 JUST FOR PM SERVICE YEAH DONT GET SHOCKED WE ARE 2025 CENTURY ————————————————————— Update … Joe from management followed up after my review, looked into the issue, and got the price adjusted with a refund. I appreciate that it got resolved, but it’s disappointing that it took a negative review to get any real attention. Chris at the front desk didn’t take my concerns seriously at all and came off as pretty unprofessional, which is what led to all this in the first place

The woman at the parts counter doesn’t know what she’s doing, she says “you have to buy the whole essembly” even though these parts are sold separately. She’s also very rude to selective people. After figuring things out the right way she’ll then get you what you ask for.

Parts department, This is the second time I deal with a two different sales person. They are the most disrespectful and rude unprofessional salesperson customer service I ever dealt with. I forgot his name, but I will go back or call and find out his name and I will updated the review But I would not recommend this location to anybody...

It was my first truck purchase and my first experience knowing the truck I bought from I state The staff are really great people I dealt with Dominic Endres. He was kind and patient in explaining everything about the truck I purchased. He was a great person I advise everyone looking to purchase a new or used truck Find Dominic Endres he can help you with everything related to the truck

I’ve had a frustrating experience with this dealership. They were never available for repairs or oil changes. I recently went in for an oil change, and instead of actually changing the oil, they just greased the fittings and claimed they had done the oil change. When I checked the dipstick, the oil was dark, which clearly indicates that the oil change wasn’t done properly. When I brought this up, they dismissed my concerns, saying my truck, a 2020 Freightliner with only 600,000 miles, had too many miles on it. Normally, after an oil change, the dipstick shows light, fresh oil, but that wasn’t the case here. This has been the worst Freightliner dealership I’ve encountered, and I would strongly advise anyone considering this shop to seek service elsewhere. You’re likely to get ripped off.

I recently visited this shop and was disappointed by the experience due to insufficient staff. The long lines made for a frustrating wait, and it seemed like there weren’t enough employees available to assist us in a timely manner.

Decent service writers. Work is OK. Twice I been here with different company trucks, for radiator replacement. Both times the trucks broke down within 25 miles for simple things that should have been done before the trucks were released. One had low coolant and air in the system. The second was loose clamps.

Parts counter is knowledgeable but they still have rope up keeping anyone from working with them at the counter. That creates a stale experience, reminds me of covid mandates. Most truckers have bad backs and we need to lean on counter. Their prices are high as well.

Before it was “how can I help you” when buying parts. Now “it’s what you need”? I think this place is going down hill fast. They need better management and good customer service training. All reviews below me are accurate, real people real experience! Avoid it if you can. Will save you some headaches. Oh yeah I forgot to mention about their sarcastic tone they will hurl at ya, completely astonishing.

(11/21/21) I was having a good day until I seen April. I went to look for some parts and the moment I came into the store at 4:10 I waited 10 minutes to see someone and April finally showed up. I told her hello I’m looking for parts and the first thing she said was “I’m clearly working on something here I’ll help you when I’m done”. At that moment I knew something is seriously wrong with this lady. She finally was able to help me and I told her the specific lights I’m looking for and she acted clueless the whole time. she told me she was in this field for a long time up to 30 years. After she couldn’t help me I told her just bring out 2 of each bulb she brought it out i then told her witch one goes to were and she just went off on me. I just ended up buying all the bulbs. This lady here has some issues I don’t know if it’s hate or not but she needs to be checked out before she gets an attitude with the wrong person and maybe it won’t end for her peacefully as it did with me. I think April is better suited for janitorial work so don’t fire her just remove her from the front desk please.

If I can give zero. The guy in the parts department. Horrible people and I. Think. There is kind racial profiling here. When they saw as A mom white person. You will not treated like normal. I have been there waiting for them almost 30minutes while there was Any one they don’t care about you rude people here !!!!

I took my truck in for Oil pan gasket and Alignment. They check for leaks and measured alignment. They checked for other things i didn't ask for. And my estimate was $15,000 just to repair suspension related and oil leaks. I said no thanks. My bill after no thanks was almost $1,000 . i took my truck to another mechanic. And he looked at everything and said nothing looks abnormal. Its an old truck. This place used to be my favorite place to bring my trucks for repairs. But now, I don't know if the management changed or what. They treat you badly specially if you are foreigner and you don't know what you are talking bout. The service writer, Lee Keener, has no respect. He should be fired. I hope MARK, from the Corporate would have a talk with him. I would not recommend this place for repairs unless you want to have the biggest headache of your life. No wonder all of my friends complain bout this place all the time. I hope news media would investigate them.

I buy an ICU for my truck 2016 Cascadia I told him I don’t want to use this one it was 1400 and I don’t wanna return worst people his name is joe

We had an electrical problems with our motor home on our way through Minneapolis. Stopped by on Friday afternoon but had to wait until Monday to be looked at. Monday morning they work on finding our problem. With over 3 miles of wire I was hoping for a miracle, however the problem ended up to be our main feed cable which were placed between the chassis and the body. They had to jack the body from the chassis to get to the cables. I-State has some of the greatest customer service people. They kept us informed 3 or 4 times a day on the progress of our repairs. If your in the area and need to have your motor home worked on. I would highly recommend I-State.

Second time here. No one is at the service counter. I have been here for 1hr 45min. (Since they opened) There is no where to park/drop my trailer. This the second time I have been here. When I was here before, I was in the shop for three days. They failed to repair what was wrong with the truck, so that's why I am back this time. They are repairing what they originally charged us for on the truck.

Avoid at all cost!!! Don't fall into this whole "Fast assessment" BS they offer if you are in a hurry. They will lure you in, and then ask for more time to troubleshoot if it's a complex issue (Fuel system taking air in my situation). I'm sitting for the 2nd day here with a bunch of drivers that are mad and frustrated. I'm at over $700 in the hole for 2 fuels filter and diagnostic time made by mediocre mechanics. Now I am being given an estimate of $2000 to replace a $250 part that takes 2.5 hrs to replace. What a rip off! If they would have been straightforward with me; if they would have put a good tech that know what he's doing, I wouldn't waste 2 days on a 4 Hrs work. Unfortunately, it's not uncommon for dealers to have a predatory attitude to their customers since they have a regional monopoly. This is on top of the crappy techs they have in their shop. This one is no different.