What clients say about NAPA Auto Parts - M-2 Auto Parts in Casnovia (MI)
I went online to many sites to see if they carried and had the parts they say they did and come pickup your parts but one part they say they had and when I got there they did not have the part available but I could come back in 2 days I paid for the parts already so I did it but wasn't happy with them saying the parts were there when they werent
Wanted to return a set of CV Shafts which I ordered online Ship to Home and they showed up as 2 completely different pieces. Got an eye roll from one worker who walked away and then the other said “you cannot return in-store for an online order.” So I get home and find my order’s return options include return in store. Using Return Store locator tool, this location shows capable…
Rude and unhelpful. Calls out “gotta keep the lights on” as I’m still shopping in the store.
Price online shows $19.99. Competitor selling for $22.99 and price in store is $27.99.
20% more for a store down the road? I’m all for supporting the small guy but not with that attitude.
Today I stopped in to get a battery replacement for my vehicle. I met a father and son tandem named Mike and his dad, Milton. Milton is an absolute gem, A gentleman, A knowledgeable professional, but what makes this visit worthy of a perfect rating is…SERVICE. Milton went above and beyond the call of duty. Educated me on the science of batteries. I was so impressed by this gentleman that I introduced him to my family…because he made me feel like his. Thank you Milton for who you are and what you do. To anyone who may be reading this…go to the Novi location (a small independent store, not a big box store that treats you like cattle) spend your money and support this business.
The guys that work here currently are stuck up and snobby and act like they know more than you about your own car, when in fact they dont know anything. Fellas, if you’re reading this, you work at an auto parts store. You’re not a mechanic. You’re a cashier.
The guys at the shop are super friendly especially & knowledgeable, Mike and John extremely helpful. The dealership wanted to charge me $55 for the air filter for my Acura, I was able to get it at half that price to install it myself for the same OEM air filter. They had to order it, but it was in on the next business day. Definitely Shop local!!
I have been here a few times and every time they have had the part I needed on hand. Plenty of parking on their gravel parking lot. The guys behind the counter are very knowledgeable and helpful.
I ordered a water pump for my Chevy C50 grain truck. When it came in it was the wrong pump but a very efficient and polite counter man searched inventory and found a very dusty box with the correct pump. They had it in inventory all along. I was thrilled and was able to complete my repair that day. It took some cross referencing of numbers but the fella behind the counter really did his job. Very impressive in a time where quality service is hard to find. Thanks!
Great family owned part store. Joel and the guys over there are great! Working in the service industry, I've never been a fan of big box parts stores with young kids who don't know anything about parts or vehicles, or the old guy who thinks he knows everything but could never cut it as an actual technician. M2 has the resources and experience to actually do some research and help you find what it is you are looking for. They are more than happy to help you so this even if it requires more time and work for them. They also only sell high quality parts. If you want the lowest quality, no name part, but the absolute cheapest part available, then this may not be the place for you. If you want high quality parts at a fair and good price, this is where you go! Take it from a pro. These guys are the real deal. A+++ service.
I have been using this store for years and they always have given me great service. I get parts on a regular basis for my work trucks and they do a great job.
These guys are not part of the real "Napa Auto Parts". They won't even take a gift card with their name right on the card. Useless. And the service was horrible. Can not believe they are called and auto store.
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