Hadley’s Towing in
Casnovia (MI)

My truck broke down called them up and got my truck picked up in 20mins. Quick and great customer service, definitely my go to for towing.

Had a tire blow out this morning and needed a tow. They got there well before the time they gave me on the phone and the driver was a gem! Thanks, Aaron, you made that awful experience significantly better.

Just had to call Hadley's again, and you know what? I never doubt the call. Customer service is what they do. They've towed our vehicles multiple times and assisted with flat tires twice. Prices are reasonable as well. We have only used the Novi location off Grand River, but if the other locations are half as good, you will not be disappointed.

Hadleys towing is the best towing company I have ever come across! The attention to detail is like no other. I had Joe come tow my tool box. He is the only one who will ever tow my box. He takes his time and makes sure everything is done right! The dispatcher Fred is very very responsive and. Hadleys made the process so easy and effortless. 10/10 recommend.

If I could give them a negative rating I would. My daughter got into a small fender bender and pushed off the road and stuck in the snow. The police called Hadley's towing... They came and pulled the Jeep out of the snow ($300) without even informing me that they do not take my insurance. (We could have got another company that my insurance covered) They then proceeded to take it to their lot even though it was drivable and refuse to release the vehicle because it was in an accident and said I had to have my insurance company tow it from their lot... And they charged me lot fees when I called within 10 minutes of it being there and trying to pay for it so my kid could continue home (2 hours away). They basically told me there's nothing I can do. They were not releasing my vehicle and it was $25 a day to leave it there.... Then used a few un professional words and hung up on me. They never explained anything to my daughter about this... I was on the phone the entire time and heard the entire conversation from the time of the accident to the time that they took her vehicle. They knew exactly what they were doing... Taking advantage of a young lady... Overcharging for everything... Also they knew once they had the vehicle that they had me hostage because I am over 2 hours away. I spoke with the receptionist and a gentleman (tons of tough guy talk on the phone from him) at the company and both of them were very unprofessional and argumentative when I was trying to figure things out... They even went as far to lie to me saying that the police would only use their towing company. The way they represent the company told me right away what I was dealing with. I asked to speak to the owner and they told me no he wasn't available. I hope that no one ever falls victim to this place... And I hope Oakland county Police department find a better representative to partner with in towing. I hope the owner of this facility takes a hard look at who represents them... One of the worst interactions I've ever had with a business ever. My insurance company USAA said they would handle the recovery of the vehicle and have it towed to my residence 100 miles away... And agreeded that it sounded like the towing company was shady by not explaining the process knowing that they would have the vehicle held hostage until they received some money. Update... My insurance company sent a wrecker over to pick up the vehicle. They raised the tow from $300 to over $800, now we know why our insurance premiums are so high with crooked towing companies like this. Please be aware before you do any business with them.

Excellent and very quick service from Harley’s and a special shout out to Dominic who was awesome!!!

I run a buisness with 30 vehicles on the road. This results in needing tows every now and then and man can I say Hadleys is the best towing company in the metro area. I have used over 10 companies since we opened up shop in Michigan and they always find a way to let me down. Long ETAs, beat up tow trucks and unprofessional drivers. Now Hadleys is the exact opposite, their drivers show up in clean trucks and have good manners. Yes sir no sir every time and are great with customer service skills. The dispatchers know you by name if your a repeat customer and always treat you with respect. I will always use Hadleys for my towing needs.

My son had an accident. The tow driver said it was free for the towing to their yard since the police came out. I asked how much he would charge to tow the car to my house. He gave me a quote higher than free. So I said tow it to your yard. Two hours later I called the company and the charges were much higher. I inquired by the rates.. The guy was very rude and said the rates are 465. And everyday there will be add another 30.00 . So disrespectful.

They go above and beyond for you at Hadley’s, great staff, very attentive and quick to help you. Amazing response time and you’re met with a friendly face at a rough time. Thank you Hadleys Towing!

Waiting to here from my lawyer. It's labor day called to pick up said I had to wait till 8 am Tuesday. Doing a surch it is elegle to only take vehicles in but not out. Just want to steal money.

Aaron came to me to start my car…..Aaron is the most knowledgeable man I’ve ever spoken to about cars. He explained everything & what I was doing wrong which I totally appreciated!!! He was well groomed & classy!!! What a guy!!!! Thank you so much Aaron!!! I really appreciate you. !!! RA

Had a rough morning with my tire going completely flat on me today amongst other things. Was referred to Hadley’s by Ford roadside service. The guy Kody that came to help me was awesome. Incredible service, incredible work ethic, went above and beyond in helping me and someone you could easily tell takes genuine pride in his work. It’s rare to find people who truly take pride in what they do. Based on my experience with Kody, I’d recommend Hadley’s to anyone.

This towing company and it's employees are top notch! I was involved in a head on collision that stalled my truck out in an intersection. Working together with the police, two flatbed tow truck drivers were able to get our vehicles loaded, debris swept up, and even kitty litter spread to absorb the spilled fluids. At the tow yard, they were all easy to talk to, friendly and helpful. As bad a situation that a crash is, the employees of this company were great.

Sorry for the late review Aaron but I want everyone to know the fine professional tow you performed for me. I am disabled and you went above and beyond for me. Thank you from the bottom of my heart

When everyone else said no to the Hadley’s got it done!! I can’t thank Ricky at Hadley’s enough for helping me move a fish tank. Had some amazing service very friendly and professional! I would highly recommend them for any moving needs!!

Gsrbage place. Police were using my stolen vehicle in a investigation not allowing me to retake possession of it. Hadleys charged me nearly 1k in storage fees, mind you I was not allowed to take the vehicle. Disgusting operation devoid of any morals, ethics, or regulation. How can you charge someone a fee but then not allow them to pick up their vehicle? Clear predatory business practices

I had a great experience with them. They answered promptly and were very quick getting out to my wife who had broken down on the side of the highway. Very nice, friendly and informative about getting her car where it needs to go. I STRONGLY recommend them. Thank you!

Joe Prokop was an absolute life saviour . Pure professional and customer service far exceeded what I was expecting . Please give this gentleman a raise , a gift card for a nice meal or a paid vacation off ! After being disappointed and stranded from a local competitor the day before ( Continental roadside assistance). We were feeling defeated and down with what was going to happen . We had two young children travelling with us and just wanted to get back home which was 6 hours away . When Joe showed up , he greeted us with a smile and gave us certainty that we would be back up and running . He delivered us on our promise and made sure to wait until we were on our way before taking off unlike the other competitor who was rude , seemed like he didn’t want to be there and was in a hurry to leave . Once again thank you Joe and thank you Hadley’s Towing for hiring Joe to take care of your customers ! Will definitely recommend this company moving forward . I give Joe 10 plus stars ⭐️

Driving on I94, 10am, Hadley driver didn't allow a semi to merge (when he clearly had space to get over and let the semi on) causing semi to almost go off the road and had to swerve down an exit. 20 minutes later the left turn lane was ending, we were in front of him, we're allowing cars to zipper merge, he swerves into the left lane, and then lines up with us and begins merging into us forcing us to slam on the brakes and swerve over so he can get in front of us? For no reason since he was literally BEHIND US. Completely unnecessarily aggressive driving with a brand new looking vehicle on the back. Would never use this company.

My experience with Hadley’s Towing was exceptional. When calling a towing company the circumstances are almost always less than ideal. Hadley’s Towing made the process easy and have systems in place to ensure professionalism and speed! Martin from Hadley’s assisted with my dilemma and showed respect, patience, and professionalism. Thank you guys!

I was shocked to see the way this individual was driving - in a company vehicle. The driver continued to block drivers attempting to merge into the left lane from the on-ramp. I myself, was almost run off the road by this driver as I attempted to merge from the on-ramp. Instead of allowing me to merge, the driver sped up next to me, deterring me from fully merging and causing me to slam on my brakes as my lane was ending. Very dangerous and unnecessary.

Today Joe assisted me with a tow, when my vehicle was overheating. Not only was he quick, he was kind and careful as well. I rode with him to the dealership and his truck was the cleanest, nicest tow truck I've ever seen. It smelled good too! Thank you for helping when I needed it the most. Keep up the great work! 10 out of 10❤️

I didn’t catch his name, but I really hope this reaches the younger guy that helped my family out today. We were involved in the seven car accident on I96 today and he helped us in so many ways! My son was super freaked out, I was freaked out and my mom was a nervous wreck… I appreciate this company so much for how helpful and kind they were to us! I really would love to say thank you to him and the boss for being so kind and helpful to us! Thank you for the little tow truck you gave my son and thank you for grabbing my mom’s cigarettes out of the car after it was on the bed! Thank you so much

Hands down the best in the business. Quick response, curtious and knowledgeable drivers. It's just the best choice. Highly recommend

Joe treated my car like it was worth a millions nicks. Great company, I’ll use no one else.

I’ve used Hadley’s towing numerous times based on the recommendation of a local performance shop. Joe was my initial driver and I now always request him based on his care of my vehicle. Rates are reasonable and they’re willing to work with you on scheduling pickup/drop offs. Great experience overall.

I had a challenging job that I had no idea how to complete. Hadley's Kyle and Tyler rose to the challenge of moving a 4 post car lift. These guys are beyond professional. At no point was I concerned with their ability's. Just a flawless execution!