This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Marc's Auto Service in Wareham Township, MA scores 93/100. Sentiment is strongly positive: fast arrivals (often early), careful handling (including EVs/low-clearance cars), and professional, reassuring drivers. Service across tows, jump-starts, lockouts, and battery swaps is praised for clear communication. Pricing is mostly fair, though a few reviews cite higher-than-expected charges, a delay, and one serious conduct issue. These are towing/roadside reviews—no clear info on parts inventory, yard organization, or ease of finding parts. Overall: reliable, responsive with rare missteps.
What clients say about Marc's Auto Service in Wareham Township (MA)
My car broke down and I needed a tow to my mechanic. It seemed like everything was going wrong for my tow driver Adam. My address for some reason when put into a gps always sends people to a house down the road. I must have some how input the wrong address in for my mechanic so Adam ended up having to drive an extra 7 minutes to the correct address after showing up to the one I mistakenly put in. Despite my incompetence with apparently putting in addresses Adam was extremely kind and professional. He called me to keep me updated and to gain clarification on the best place to drop the car. If I were in his shoes I know I would have been very frustrated with a customer as difficult as me so I am very grateful for his even temperament and positive attitude. 10/10 customer service please give Adam B. a raise!
Interesting bunch to deal with. I needed a tow truck. They told me the wait might be up to 3 hours. The wrecker showed up in 25 minutes. The driver was very competent and efficient. I had a snow plow that fell over a retaining wall lifted back up into my driveway. The tow truck operator figured out a clever way to do it and it worked rather quickly. I would not hesitate to recommend Marc’s for towing. Especially the challenging situations. Price seemed reasonable for what Marc’s did.
I had an incident that left me with a blown tire and damage to my car. AAA assigned Marc's and they sent David. It was already a stressful situation and David was so kind, efficient, and warm. I was upset before he arrived and he was calming and just a fundamentally nice human. This is everything when dealing with someone who is having to call for car issues or a tow and is already overwhelmed - and also kindof rare anymore, sadly. There aren't enough stars to give for this review. Thanks, David. You are a treasure!
Marc's was the only local company that could/would help tow a car out of a difficult drive was. The driver was excellent at getting the car to the destination. He was polite and helpful.
I locked my keys in the car, with the engine on (not my finest moment) on a Sunday in January when the snow was coming down fast. Marc’s Auto Service arrived 12 min after I called and it felt like a miracle. Thank you for such excellent service. It really made my day!
Awesome. I was stuck in driveway in the snow. Marc’s guy was there much faster than expected. Provided magic to get me back on the road. Incredible service. As always
I found myself in a slippery situation today.. I called AAA and they dispatched Kyle from marcs..
And this kid was on time communicated his location and arrival time..
He was super friendly very professional..
Did a great job drop me off at my mechanics..
Very grateful and appreciative..
In the world of poor customer service and people just not caring about others anymore..
It was refreshing to have such a helpful professional tow truck driver help me..
Thank you .
The Marc's Auto Service driver was terrific. He carefully drove my Tesla with a low voltage battery problem on to his ramp, and tied down the four wheels without any contact with the body. He was a pleasure to work with.
Showed up early, charged my battery in no time.Shared a few tips on winter maintenance, very helpful tips.Excellent service, highly recommend.The BEST !!!!
Marc’s showed up incredibly fast, especially in a rural area. We were very pleased with our service. Our young man was attentive and polite! I would recommend them 100 times over.
The kid showed up with a bad attitude and was not very skilled at the task at hand which took him longer than he expected apparently. Driver arrived at mechanics complaining as well. A bad look but giving the company two stars because the job got done afterall.
Adam was great towed my mustang on thanksgiving night and was supper nice. Respond time was on point I give him more stars if I could also fantastic prices.
Was told it would be 25 minutes took over a little hour which I can understand. Driver showed up to change. The tire cost is going to be 125. Said one of the lug nuts was stripped he couldn’t do it I was towed 2 miles to the used tire warehouse in Wareham. They said there was no issues with the lug nut 2 mile tow ended up being $190.
Had contacted AAA about a battery problem and got sent John from Marc’s Auto. He was so kind and walked me through everything! Replaced my battery quick. Definitely recommend.
I had a car that needed to be towed to my mechanic. The driver pulled up and wenched my car onto the tow truck as he should. He asked me what was wrong with the car and I was like a coolant leak. I told him not to drive it. When the driver got to my mechanics, all on video, he backed my car off the tow truck and revved the engine like an idiot in the parking space. My mechanic ran out of the shop and asked him what he was doing. He proceeded to call my mechanic derogatory terms. It went from a coolant issue to a whole timing belt issue. A lot of damage when he was told not to drive it. Then I call and ask for the manager or the owner and I called several days in a row and no return phone call. They are the absolute worst, thank God my mechanic has video of this because it’s totally unbelievable that someone would Drive your car like that and you told them not to. Absolutely sleazy. Then the owner not to be professional enough to call you back.
Adam arrived shortly after my call. He was professional and very nice. He charged my battery and I was on my way. I’ve used Marc’s Towing before and they’re good to deal with when you’re in a stressful situation!
In response to an AARP Roadside Services call, Marc's arrived promptly, was very polite and helpful. Would surely take advantage of their services again.
They showed up in time. The driver was courteous and took great care with my vehicle. Vehicle was dropped off safely at the mechanic in a timely fashion.
This was a salvage pick up. Driver (Adam) arrived 30 minutes earlier than quoted pick up time...which was good. Adam did introduce himself. He was very professional, courteous and performed the task in a safe manner having to load the vehicle on the side of the road. Overall excellent job.
Everything went as good as it could be when I locked my keys in my truck. They did everything they said they would do. And showed up within 20 min of when I called. And it was 630AM when I called. I was on my way by 715. And there was no hidden charges the price was what they said it would be. And the guy they sent out was great. He talked thru everything he was doing because he could tell I was interested in how to do it with all the features the GMC has to deter theft.
My husbands car broke down while we had our newborn baby with us. Marc’s showed up extremely quickly, and the driver was friendly and efficient which helped make a stressful situation (for me as a new mom) not so bad.
Had to get my car towed out of the driveway, and honestly, the whole experience was smoother than I expected. From the first call to the drop-off at the shop, everyone was super kind and helpful. Big shoutout to Rick, the tow truck driver—he was awesome! Thanks again for the great service!
I called Marc's for a tow and the person I spoke with on the phone was helpful and pleasant and scheduled me for a same day tow. The driver called me in advance so I could meet him at the vehicle and he was super nice and helpful. He arrived before me and kindly waited for me without any issues. Il highly recommend Marc's and will call them again if I need any towing service in the future. No need to call anyone else!
Tim was incredible compassionate, patient, and helpful in our time of need after an unfortunate rear end accident. We are so appreciative of his help and advice in the difficult situation that unfolded. It was easy to tell that our car was in good hands with him. Thank you so much, Tim, we could not thank you enough.
These guys were great.
Showed up very quickly and they were able to do a difficult tow without a issue. Our tow drives was awesome, very polite and easy to work with.
RJ was great, treated my car exceptionally. Always a wonderful experience using Marc’s, The last company that Hagerty sent for my Triumph had me waiting four hours before I finally canceled the tow and specifically requested Marc’s.
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