O'Reilly Auto Parts in
Lowell (MA)

Great service Jupiter was awesome

It's gotten better recently. They just need to work on keeping their staff. People get familiar with certain people and their commercial accounts. They got to relax they shut you off for $20 being 2 days late. Let's let's wake up, but other than that everything's great

This store has the worse customer service I had experienced, they employees never ask anything...do need help? Are you ready to pay? I just feel like I am invisible in this store. Every time I come in this store are a new employees but the customer service is the same, horrible! Just because I am a woman??!! I'm a customer!! Thanks!!

I won’t give you details but general manger need to changue the manager from this location no respect for costumer.

Called today looking for battery cable… guy answering the phone didn’t bother acknowledging that it was a O’ Reilly, I had to ask… then he said, “if you need parts I can’t help you, you can do it online”. Never shopping here, ever…

Great place to get all your parts, great people behind the counter.

Tristian went above and beyond to help me with questions I had about my car and took time out of his day to put on my new wipers. Thank you for all your help, Tristian!

Evan was great and helped me find a part that nobody else could

Stopped here to pick up a new battery and their team was not only helpful in helping me pick one out, but also gave me a hand installing it. Overall, a great experience and I will definitely be back due to their great service.

I just went in there earlier, looking for the brightest lightbulbs for my car and the counter help. A young men. Awesome did his thing helped me out went above and beyond and Raphael. He was awesome helped me install them great team there very knowledgeable staff. Shout out to the Lowell store Forget advanced auto and AutoZone they never have any parts that you need installed always come from the warehouse or want you to order online. Some people don’t like online ordering. Well, done O’Reillys

Thank you so much Dave for All your help with my break pads and rotors! And I even more appreciate you walking it out to my vehicle..knowing I had my hands full with 2 Littles under 2! Very kind and helpful!

Great shop, very helpful staff, always has what I need. I do the work right in the parking lot. Quick and simple. Fantastic store!

Stop wasting your time. These workers here did not know what kind of keyfob battery for Honda pilot.

Great place good stock and usefull people will be back soon with summer repairs round the corner

Here I found prices are very reasonable if you compare with big chain store like Auto Zone.

Had my battery checked. They were able to diagnose, repair, and replace what was needed in less than an hour!! Definitely the place I’m going to next time I need something!

A employee or manager I assume named Loui helped me with my battery definitely deserves a raise wouldn’t of been able to get my car started if it wasn’t for him.

They have always been helpful to me and my family! Way better than Auto Zone!

Very good service they replaced a headlight

The staff here was super friendly and helpful. The cashier who assisted me also was able to direct me to a site where I can get after market auto parts for my car which was really helpful.

My car died at the dollar store near them, I was there for over 30 minutes charging my battery before my father asked if they could check my battery. Come to find out it was a dud. Twenty minutes later their employees come to my car ready and prepared to save me. They knew exactly what to do and got it started and fixed. I've brought my car to two car shops in the last month, neither recommended to me what O'Reilly did. They made my day. I'll be going there for any questions from now on. I was so grateful I had to hug them!

Very friendly and knowledgeable of their products. I'd definitely recommend going here whether it's to buy something or just to ask a question.

Thank you to the staff! I came in with a bad battery and they got me into one I could afford and even installed it! And it all only took minutes! 100% satisfaction!

Thank you to Jason for helping me with replacing my headlight bulb on my 2017 Rav4. He was very polite, honest and friendly as he also did a great job. I offered him some money to go get a coffee on me but he said he could not take it. I am very happy with the service and will recommend him and the store to my friends and family.

Knowledgeable and reactive staff. I've always been able to solve issues with whatever vehicle I am working on

Went in to simply get some oil and Adam assisted me in finding the right deal and also some mail in rebates for the oil I was looking for. Very helpful, passed on some really good advice on oil, other tools, tool rental, etc. Best service, I've seen in town, no exaggeration. The guy knows his stuff. You can tell his team members were also very helpful and were actively helping customers. I'll be back for sure. Thanks

Its a good location. New store so everything is clean and neat. Only thing wrong, they ddnt have a part that is needed in pairs, they only had 1 and didnt say anything. I had to go to another store to get it