Excellent experience. They handled the interaction with the insurance company seamlessly. Whenever I called they knew exactly who I was and where things stood with my car. They finished the work on schedule and did a very nice job. They were a pleasure to work with.
In working with the autobody shop, we found them to be excellent communication great front office assistance and they kept us informed the whole time on where the work was at and finished it in a very timely manner. We also received additional assistance and suggestions about our insurance and the contact and car rental it was a smooth process and we would use them again.
Worst Autobody business i've ever dealt with and im 73 years old, they are rude, disrespectful and shouldn't be in business with the public. They should understand they deal with traffic citations not hardened criminals and need to relise when your in business you serve the
Excellent work, done quickly. My Subaru was fixed in under a week, and looked better than when I bought it! They even cleaned the inside. Who does that? It's not often that I wish I could give more than five stars. The woman who runs the office made it as seamless as possible. Kudos to her too!
The staff at Arlington Center Auto Body are top notch. The customer service was knowledgable and friendly, we received updates throughout the process, the car was delivered ahead of schedule and was clean on the inside and out. It was if the accident never happened. They are our new 'go-to' for any future body work.
Awesome service!! I will 100% go again for my automotive needs. I had a seat from a 1960's car that needed to be repaired. It needed to be welded as part of the metal had cracked. Mario answered my call on the first try and told me to come down so he could look at what I needed. He offered to do the work while I waited but I declined and left he seat with him. He had it ready the next day as promised and charged me a very reasonable price for the work. I was very happy with how the repair came out as well.
I recently had the pleasure of working with Mario and his team for a paint job on my car’s roof, and I couldn't be happier with the results. The professionalism and attention to detail they demonstrated were outstanding, making my vehicle look brand new. From the initial consultation to the final polish, Mario ensured that every aspect of the job was handled with care and precision. The team’s expertise in automotive painting is evident in the flawless finish and vibrant color match. I highly recommend Mario and his team for anyone seeking top-quality car paint services.
I had a great experience at Arlington Center Auto Body. Angelica, the office manager, was both pleasant and efficient, making the insurance process seamless. The team at Arlington Center Auto Body did an excellent job restoring my Subaru to its pre-collision condition.
I had some minor front end fender and bumper damage on my Subaru that was covered by Arbella insurance, less the deductible. There was no frame repair needed so it was a relatively straightforward job. The insurance claim process was seamless with Arlington Center Auto Body, and their work is guaranteed by Arbella because they are an Arbella certified shop. I called them late in the week, and they got me in the Monday morning after. Angelica at the shop was great to work with and handled the insurance claims including the supplement. I was told it would take a week and a half, but the work was completed within the same week. Workmanship was excellent and I was pleased to have the vehicle back so quickly.
I recently had a highly disappointing experience at this car mechanic shop. I visited the center to get my car door fixed, as it was having issues with the hinges. The door would not latch properly and couldn't open fully. Before going to this particular shop, I had already taken my car to a couple of other auto shops to understand the issue and get an idea of the cost. I wanted to avoid being overcharged or tricked into unnecessary repairs, as some mechanics tend to do. Unfortunately, it seems that I fell right into that trap.
Upon arriving at the shop, I was greeted by the front desk lady who informed me that the main mechanic had over 40 years of experience. I expected that level of expertise to reflect in the service I would receive. However, to my surprise, the mechanic didn't even bother to touch my vehicle. Instead, he quickly concluded that I needed to replace the entire door, front side fender, and the latches. He estimated the cost to be around $2,000.
Now, I understand that experience plays a crucial role in delivering quality service. However, it does not give someone the right to diagnose and recommend costly fixes without even investigating the issue properly, especially for something as basic as a car door. When I shopped around for better prices, other mechanics quoted the repair in a range of $350 to $800, each providing their own recommendations on what needed to be replaced.
Fortunately, and quite surprisingly, I stumbled upon an auto body shop that initially quoted me around $150 but ended up fixing my car for only $80. It was shocking to discover such a significant difference in price. The mechanic at this shop took the time to explain to me what could be causing the problem, starting from simple adjustments without the need for any part replacements. The cost varied depending on the necessary repairs, which is completely understandable. Ultimately, I chose the cheapest option and now have a fully functional door, albeit with a small dent and scratch on the side fender. I can live with these minor issues for now, and if I ever decide to address them, I have the option to do so. The key point here is that I had honest options to choose from, and finding an honest mechanic is a rarity.
I can't confidently say that I will find similar honest mechanics in the future, but I definitely know which auto shop to avoid. The lack of professionalism and the outrageous price estimate without proper inspection were major red flags. It's essential to be cautious when dealing with mechanics who jump to expensive solutions without thoroughly assessing the problem. I hope that sharing my negative experience will help others avoid wasting their time and money at this particular car mechanic shop.
This was the best experience i've had with an auto body shop. They were pro-active about working with my insurance and communicating with me about everything. Highly recommend.
Angelica and Mario are excellent at what they do and awesome people. They got my Subaru Impreza fixed up quickly and professionally. Always hope I won’t need more auto body work, but if I do, I’m coming here.
I did some minor damage to the front of my car (scraped the underside of the bumper and detached the panel). These guys were true pros. Had me in and out in under 20 minutes. Blown away!!
I was referred here from Cityside Subaru after being sideswiped on both sides of my car and having some other exterior damage to the paint/body.
The woman at the front desk was incredibly professional and kind. She remembered me each time I called with a question or came into the office!
Mario gave me quote significantly lower than Subaru estimated and he did a fantastic job! My car looks brand new and I can’t believe what he was able to do for the price.
Overall, a really professional operation with honest people who clearly take pride in their quality work. Can’t recommend Arlington Center Autobody enough!
Great service and a truly honest body shop. After being told that my taillight needed new wiring by two independent mechanics, I had my car in the body shop for an unrelated repair. Not only did Arlington Autobody show me that it was just a bulb, they gave me the replacement bulb for free. They will have my business for a very long time.
They did an ok job and dealt with insurance for me (like you would expect any auto body shop to) but for the money it wasn’t worth it. Needed my front bumper replaced after someone hit it. Really wish I went somewhere else, as it doesn’t look new (car is only two years old). Really bad orange peel, and started chipping fast, amateur paint job at best. Plus the fog lights are a little recessed when they weren’t before. I’d recommend looking elsewhere.
I highly recommend Arlington Center Auto Body! I've been going to them over 15 years. They've always done a great job as well as in a timely manner. Kimberly Nall
1125R Massachusetts Ave, Arlington, MAAuto repair shop
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