Pep Boys Auto Service & Tires in
Salem (MA)

I went to get 4 tires installed in my car and Jusvin Baez took care of me, very knowledgeable, attentive and a kind young man. I must say he gets not 5 stars but 10! Thank you so much Jusvin!

Made an appointment over the phone, was told to come in during the next 45 minutes so they can check my car out real quick. Drove 30 minutes out of my way to be told I can’t get seen until 4pm at the earliest (it’s 10am right now). Walked in and was told “I spoke with someone from India on the phone, not their store”. Don’t make appointments over the phone they just lie.

The customer service here is a plus the people here are very professional. They help me get the right tires. I'm very happy with the overall experience. I'll definitely be doing business with them in the near future.

Beware of bait and switch sales tactics. I needed one tire mounted to replace a non-repairable one in a set of low mileage tires. I called this location carefully described the car model And here and confirmed that they have the proper tire in stock and made an appointment I drove all the way up from Boston, only to walk in and find two employee Leisurely helping another customer on the same register. Stood there for 10 minutes with them not even acknowledging my arrival with a. "Will be with you in a minute" Then, when I finally do get their attention, be rather surly employee informs me that they can't do a single tire on my car (Without even looking at it) Because on "That type" Car you need to install in sets of four. So apparently, according to pep boy, weasels Anytime a car gets one damaged tire, it's a requirement that they sell four Replacement. Unethical, rude and to be avoided. The only saving, Is that by switching their entire business to just Service, and then not providing anything amounting to Service, they won't be around long anyways...

Read the reviews before coming here, because I should have. I wasted so much time bringing my truck back to this place after a simple brake job. At one point, I came to pick my Chevy up and the guy at the front desk couldn’t even tell me what they did to it that day. They installed defective equipment on my truck and it took 3 separate visits to correct the problem. Nice staff, easy booking, but it’s not worth the amount of time it takes to correct a basic problem.

I had a flat tire on the day I had to drive to CT for my brothers funeral. I explained my situation and they prioritized my repair so I could get there on time. Thank you!

On a Sunday I noticed I had a nail lodged in my tire. They were the closest shop on a Sunday open so I pulled up. Service was great. I did leave the vehicle with them. It took them a little over an hour to repair the tire. The price to repair the tire was more expensive than what I paid at another shop. I still recommend.

Had 4 tires replaced, alignment and oil change. Great service & friendly attentive staff. They give you a full physical inspection report with pictures (original tires, brakes, shocks, exhaust, etc.) with no up-sell or pressure for additional services.

I bought 4, not well known tires and installation, American Tourer Sport Touring for $538 and turned to be a good tires. No noise and handles the expresway very well

Very great service, I called and they got me in right away and replaced both my brakes and gave me $75 off! Very accommodating and my brakes are working so smoothly now, thank you!

We got stuck in a jam far from home and, "The boys" in the shop were fantastic. They out did themselves with their fast thorough service, as well as, their kindness and, pleasant hospitality. Thank you!

These guys are awesome. They beat all of the competitors prices. Had the tires in stock, got me in immediately and had it done in less than 45 minutes. The whole experience was perfect.

Overpriced. Online PEP Boys advertises $188 per tire. Oil change is quoted at $50- $65. Salem quoted the oil change at $135.. They quoted $1900. For four tires. Doesn't add up. Always overprices...for everything. Do yourself a favor go to your dealership or a local mechanic...it will be cheaper and you will pay less for good tires!

We were from out of state and ended up with a flat tire over the weekend when no one else was even open. They got us in as soon as they could and got everything taken care for us. Amazing service.

Oil change took an hour, oil change it's the fastest kind of job there is, for someone that requires their car up and running to make money don't go to pep boys auto service.

Horrible customer service by men at desk. No acknowledgement, no eye contact for 5 min while shuffling papers. "Can I help you". I had Tire rotation with appt.." that will be 3 hours to wait". Went to great local spot. Did it for No charge, with no appt. In 10 min. Stay Away from All PepBoys.

Went in for an oil change. while my car was pulled in the bay I went to use the bathroom looked like a war zone filthy mirror no paper towels, coming out of the bathroom I look through the window into the shop and see some guy that is clearly not a technician (he’s not in uniform) leaning up against my car drinking his coffee a day after I had it washed and waxed finally get my car and I start it up and a message pops up on the dashboard “reminder, oil change needed soon.” The only good thing about this place was the young man behind the counter with the curly hair in a pony tail very polite and professional.

Amazing customer service! Matt provided great customer service, mentioned different options and he made sure my car was in and out of there. He let me know what I needed and explained amazingly

Steve,Mat and Galvin provided great service. They provided valuable and much needed service to my accord it needed shocks and brakes and the noise that my car was making completely disappeared and I couldn’t be more happier that I have my car back in impeccable conditions and the customer service was superb and above and beyond.

I would give them zero if i could.....had brakes done, they forgot to attach my tire back on my car... did a ton of damage, and refuse to pay to fix it...I would stay as far away as possible.

Scheduled for a AC check, already informing them the blower is not blowing whatsoever. Then goes on to say they have to check the AC. I already removed the blower as mentioned earlier, it’s not blowing. Only 3 screws to hold the blower in. Says the blower needs to go screwed in for them to check it and that it’s $50 just to screw it in. Don’t recommend pep boys unless you want to blow your money for mediocre work at Rolls Royce prices.

I've taken my family's vehicles to the Salem, MA Pep Boys for years for our oil changes and other services. The service, staff, and communication have been top notch. They are honest and know their service limitations with the numerous vehicle brands/types they deal with. They never over reach to make a buck at this location. Very rare these days. I highly recommend this location.

Our Mazda CX-30 had been running on borrowed time. The OEM tires were so worn out, we were practically inflating them daily just to make it down the street. Every drive felt like a game of roulette—will it hold, or will we end up on the shoulder sending an SOS? Then came the grand finale. As if the car itself knew salvation was near, we pulled into the Pep Boys lot in Salem, MA… and BOOM—three of the four tires gave out like dramatic actors in a soap opera. It was a full-blown rubber rebellion. One minute we were coasting in, the next minute it sounded like fireworks under our feet. ??? But the team at Pep Boys? Cool as ever. They didn’t flinch. They rolled up, assessed the damage, and got us outfitted with four brand new tires like it was just another Tuesday. No judgment, no hassle—just fast, friendly, lifesaving service. Now the Mazda drives like a dream, no more daily pump sessions, and we no longer live in fear of spontaneous tire combustion. If your car’s tires are on their last breath, trust us—drive (carefully) to Pep Boys in Salem. Or crawl. They’ll get you back on the road. Thank you, heroes of the tread!

At 6:00 AM, I scheduled a 4:00 PM appointment for a tire rotation and alignment check. In order to make it on time, I left work early and rushed from Cambridge — a super rare and difficult arrangement for me, given the demanding nature of my work and tight weekday schedule. When I arrived, I was told the appointment was canceled because “we just don’t have the manpower.” When I asked why no one had contacted me in advance, I was given the same response. Frankly, this is unacceptable. Staffing issues are not something that arise without warning. If you knew at any point during the day — 8 AM, noon, or even 2 PM — that the service could not be honored, it is basic customer courtesy to notify the individual scheduled. A phone call, text, or any form of communication would have been appropriate. Instead, I was left to waste my time and rearrange my professional commitments for nothing. This shows a complete disregard for customers’ time and planning. My time is valuable and I expect a business to treat it as such. I hope your store seriously reflect on the systems in place (or lack thereof) that led to this experience and take steps to prevent it from happening to others in the future.

When it comes to service stations, three things matter most to me: availability, responsiveness, and the ability to handle issues quickly and cost-effectively — even when reservations aren’t always possible. At Pep Boys Tires in Salem, MA, I found exactly that. The team made every effort to accommodate my needs, resolve the issue promptly, and keep costs reasonable. Their commitment to customer service and practical problem-solving truly stood out. Highly recommended for anyone needing reliable and efficient service!

Yusben, Nate & Ruben are like having your own personal pit crew at NASCAR ? these gentlemen are fantastic all around mechanics and service folks! The workmanship is A+, the price is a steal! Visit them soon for your mechanical needs! Thanks very much, will send friends John

On Oct 21, my husband, 7yr old daughter, and I were visiting Salem from out of state and got a flat tire close to closing time. If it wasn’t for Galvin going above and beyond, we would not have made it back home that day. We cannot thank him enough for his kindness. He gets 10 stars from us. Thank you!