I had called earlier this morning and spoke with Angel about a battery for my vehicle and not only did he check to see if they had the batteries in stock but he also gave some great advice about checking the starter alternator and they do that free of charge. Had I known that before paying a certain dealership to check for those things at a cost I could have saved. So next time, I’m calling AutoZone first before I call anyone else. They also offer warranties on the batteries which I took advantage of previously And they did a great job. As I got to the store, I met with Dylan who was very nice and helped me with my battery checked To make sure I have the right one because there were several batteries to choose from. Dylan and Angel both came to assist me to get my battery installed and then also checked my starter and alternator to make sure everything looked good. The service that I was given, not only on the phone, but in person was amazing and I will definitely be back to this location! Thank you to all of those who helped me today you helped my day!
Nick and his coworker went above and beyond to lend their expert knowledge about an issue that’s been wandering through the hallways of my mind.
We came to a very simple conclusion about belt alignment and tension and now I have a basic plan of action for my next project.
Will definitely be returning to this location again and again!
Someone give these guys a raise!!!
I don't normally leave reviews, positive or negative, on many establishments unless I've had a noteworthy experience - and boy, I had an incredible one with the O'Reilly's team in Salem, MA!
TL;DR:
The team at this O'Reillys ensured that I was safe, supported, and heard. They went above and beyond in a time of need and were some of the best people I've ever encountered - especially as a solo traveler.
Story Time:
This year, I took a sabbatical from working as a surgical/transplant ICU nurse in the city of Chicago due to experiencing burnout. Especially through nonstop care of patients through Covid.
With some time off, I embarked on a solo camping roadtrip to explore the New England region of the country in hopes to grow and challenge myself as an individual, meet and make connections, explore this beautiful part of the country, and have memories that lasts a lifetime.
On August 1st of this year, nearly halfway through my roadtrip, my trusty station wagon with over 200,000 miles, finally decided to give me issues. My starter motor had failed and my battery light turned on in Rockport, about 45 minutes away from Salem.
This was the only O'Reilly location that had the parts I needed. So that's where I went!
Upon entering the store, I was greeting with warm welcomes from the team. I had explained my situation and kindly asked if it was okay to attempt to fix my car right in front (knowing that some stores will not allow this). But the team understood my situation and allowed me. At the time, fixing my car out front was the only solution I thought of in order to get back home, a mere 1,000 miles away.
By the time I tried to fix my car, it was around 2-3PM, 90 degrees, sunny, and without any clouds in sight. Now you could probably see that I was drenched in sweat, working in a steaming hot engine bay, and fatigued. Which was all true.
Without asking for more than the approval from the team, one by one, different members came out through their door, offering me an ice cold bottle of water, giving words of encouragement, or simply making sure that I was still okay.
And that's what made all the difference to me, a stranger attempting to traverse a completely unknown part of the country.
Without Victor, Adam, Edward, Derek, John, Thomas, Jennifer, and the rest of the O'Reilly's team at 142 Canal St., in Salem, MA., I wouldn't have had the perseverance, willpower, and support that I needed to get my car back on the road.
So here's my utmost and warmest thank you. Thank you for turning one of the worst experiences I've had on this roadtrip to easily one of the best ones. Thank you for being present in supporting me and ensuring that I was safe. And thank you for being some of the nicest humans I've ever met.
Keep doing what y'all are doing!
Until next time my friends,
John
Unfortunately when getting in my car to drive 3 1/2 hours back to Upstate New York we discovered that my battery had corroded and stopped working. O’Reilly’s was our first stop and they went above and beyond to help us get the battery changed and the vehicle safe to drive home. Without their kindness and expertise I don’t know what I would have done. They made a very stressful situation much calmer because they took on what became a challenging job with out hesitation and I truly appreciate them helping me in my time of need.
Steven *usually from the Lynn store* really helped me out today sorting out how to get the transmission fluid into my PITA Honda Pilot today. Really appreciate him being solution oriented and willing to get his hands dirty!
Just want to give a huge shout out to Sean who helped us MacGyver a solution to our semi-emergency that endured the entire five and a half hour drive home. His ingenuity truly saved the day!
The oil in my car was low and we went in right before they closed. The staff was very friendly, helpful, and knowledgeable. They even gave us extra paper towels and a funnel to use. Thanks for the help!
Just when I thought I gave up on great customer service, Edwin came to the rescue. Very empathetic, knowledgeable and simply a great customer service rep. ✔️✔️✔️✔️🙏
Went to Salem store today to get headlights for my car went here because it's says online they will install wipers and bulbs for headlight asked ri am legelly blind and cannot do this by myself I asked if they do blades and light bulbs for headlights and was told no on headlight bulbs am not happy had to pay someone 25.00 to put bulbs in not happy will not return to this store don't say you do something and not do it don't advertise it if you don't do it
Awesome experience from start to finish! After getting the run around from other places in the area I gave O’reillys a call in desperate need of a new battery. I was in and out with a working battery installed in no time. Friendly customer service will definitely be back for any auto part needs.
Walked in here totally clueless about windshield wipers. Not only did the woman behind the counter help me find the correct wipers but she had them put on for me, too!! Hard to find this amazing customer service today and they did it so well!!!
Well stocked. Had everything I needed and i went to 2 advanced auto stores, 2 autozones, and 1 napa. They all said they had what I needed but No one had tire weights except O'Reilly.
When my battery died yet again in a relatively new car, the mechanic who jumped it told me that I needed a new one. He suggested that I call O'Reilly. Jeremiah was my first point of contact. He was thorough and polite and told me about my 3 options. Since I was nearby and unable to leave work or shut the engine, within half an hour someone from O'Reilly came over and put in a new battery. O'Reilly saved the day! Tomorrow I will go and personally thank the owner or manager .
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