This rating is based on customer reviews, inventory size, pricing, and service quality
In Lynn, MA, customer feedback on Guate Auto Body & Repair is mixed: many praise friendly, professional staff, clean bodywork, fair pricing, and very fast tow/junk‑car pickups, but others report severe repair delays and poor communication, including cars held for months and parts mismatch or poorly packed shipments. Inventory variety, yard organization, and ease of finding parts are unclear from recent reviews. Overall: 74/100. Strengths: personable team, quick turnarounds, decent payouts. Complaints: missed callbacks, wrong parts, shipping issues, unpredictable waits; some reviews likely reference a separate salvage outfit, so read trends with care.
What clients say about Guate Auto Body & Repair in Lynn (MA)
Very happy with my same day service here. Oscar was very flexible and accommodated me with same day service due to it being an emergency. I picked it up later that day and it feels and drives great. It was a complicated procedure with my Cv axel replacement. He also negotiated a price I could afford and was very professional and pleasant. Thank you Guate for your excellent service and expertise. Highly recommend and will be going back for other repairs.
Este ayer es un desastre mele cambiaron el motor aún Chevrolet spark lt modelo 2014 les pagué todo de un solo y lo subieron un año desarmado y Melo dejaron malo tube que llevarlo a otro taller xq no Sele kitava la lus del motor en el tablero no lo recomiendo
First let me start by saying how extraordinary the staff at Guate Auto body is, and you can feel the loving family environment they have there. I've been going to this shop for about 3 years now, and this shop has worked on every car in my household. Let me tell you I've brought them small jobs and big jobs, every single time I'm more in aw in how quickly and efficient these people are. You are in great hands !
If I could give lower than a 1 star I would.
Terrible customer service. My car has been in the shop for over a year now. I have paid for all the repairs and labor to be done and still have not received any updates. They were very pressing on getting paid before the labor, that’s understandable. Now, what’s their excuse? Every time I’ve spoken to them it’s always a “we’re working on it” or “we’re still missing parts”. I really want the work on my car to be completed and returned!! I’m really disappointed in their service
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