This rating is based on customer reviews, inventory size, pricing, and service quality
Based on these reviews, Gem Auto Parts powered by Parts Authority in Lynn, MA trends very positive at 97/100. Customers highlight professional, multilingual, knowledgeable staff, fair pricing, and fast, often same-day service. Inventory seems strong and staff help users match parts; wait times are generally short with delays communicated. A notable complaint flags poor packaging on shipped parts and slow follow-up, suggesting improvement needed in claims handling. Limited detail on yard organization, and some feedback reflects salvage/tow experiences.
When you go in and they don't know you, your treated like a second class citizen. When we went in the guys behind counter we're flirting with another eployee. And their friends
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