Mitch Carr's Auto Services in
Kensington (MD)

Great experience. I feel so lucky to have a Mercedes specialist so close. Sam did an amazing job communicating and explaining to me what needed to be done, and they got it done super quickly. Thank you!

We’ve been servicing our Mercedes and Audi cars here for years. They are highly skilled and honest to a fault. Highly recommended

A little bit delayed in our review, but so deserving of the review. We have been taking my wife's E350 for just a few years now. But they are always very professional, clean, and transparent. In our recent service issue, where we had to bring our car in for a flat tire, they pre-ordered the tire to get ready for the appointment. When they found that the tire could be patched, they simply patched, and didn't even charge us. A good car mechanic is hard to find. So thankful to find this shop, and look forward to working with them for many years.

Great service provider for both of my cars( Mercedes Benz). Shop is very clean., staff is courteous and work product is excellent. Cost point for services rendered is very competitive and below market trends.

I visited Mitch Carr's Auto, recommended by a friend in the auto repair business, and had an outstanding experience. Sean, the owner, displayed professionalism and thoroughness from the get-go. He took his time to diagnose the issue and provided an incredible price for the project. My Porsche 911 has never run better. I highly recommend Mitch's Auto for top-notch service and affordability. Sean and his team exceeded my expectations in every way.

Been coming here for a decade. Sam & co. are the best. They are among that rare breed of service providers whom you can trust. Highly skilled mechanics, friendly, knowledgeable staff, and super organized/responsive admin. Have saved us thousands over the years.

Very honest workshop. I booked an appointment to change out the control bar for my Lexus (as advised by another workshop). Mitch Carr took a look at my control bar & said that it is still in working condition. This saves me US$800+. Will definitely come to Mitch Carr for my future servicing needs.

We have been taking our 2003 Mercedes station wagon to Mitch Carr's Auto Services for more than a decade, ever since we got tired of paying the high prices at a local dealership. A dear friend recommended this place and we are so grateful that she did. They have kept our Mercedes running well with great service at a fair price. Once, they fit me in at the last minute on a steamy DC summer day when our A/C needed a charge and I had two young grandkids in the car who were melting from the heat. Today, while waiting for a minor repair, I overheard l Luis walk a customer through a complicated problem and come to a thoughtful solution that enabled the customer to have his car this weekend. It was an expensive repair and he advised what could be done now for safety and what could be done later. That's the kind of place that this is. So if you want a reputable, skilled partner in caring for your Mercedes at a fair price, this is the place for you.

Best auto shop for my 2007 Mercedes. The staff is friendly, efficient and knowledgeable. The waiting area is clean and cozy. Conveniently located near the beltway in Kensington. Their prices are fair and they’re just good people. I’d trust them with my first born. No, really! Before I had my baby I asked them to evaluate the car to make sure everything was safe and they made recommendations which made me feel at ease driving a newborn. Grateful for their expertise!!

I brought my vehicle for an oil change. Luis is very thorough when explaining an issue with the vehicle. Their prices are very fair, definitely much cheaper than Mercedes Benz Service Department. I will bring my car for any mechanical issues.

I had to take my car again for something else. The customer service is excellent. Sam is really helpful and he never tries to add unwanted repairs for the sake of earning money.

Fantastic service at great prices! Would 100% recommend Mitch Carr’s Auto Services. They are always friendly and ready to help in any way they can.

They have taken good care of my car since the first time I dropped it off. Clear communication and fair prices plus fast reliable work. Overnight drop off and pickup too!

I import my car from Germany in 2008. I used 3 different BENZ dealers for tuning, oil change and some minor repairs Bethesda for convenience, close to my house, not happy with price and service. Alexandria, Virginia by recommendation and the worst experience I had was with the 3301 Briggs Chaney Road Mercedes Benz of Silver Spring, again for convenience, only 3 minutes from my daughter's house. My last stop was Mitch Carr"s Auto Service in Kensington, MD. Sam was very cooperative, he got the parts locally. There was no need to import alternator from Germany. They did quality repair for a short time. Thank you for the great job and reasonable price.

These are the most trustworthy mechanics I can imagine. They don't push to repair when things can just be monitored. Their prices are not just fair but completely reasonable. When I couldn't get there myself due to covid 19 they picked up my car and brought it back to me. Then they voluntarily gave me a discount on my E350 and seemed happy to do it although I hadn't asked. This is the third Mercedes I've taken to them and one of the reasons I stick with that brand. I don't want to ever have to give up Mitch Carr's where I feel completely well cared for.

This is probably the best service I have received from a boutique MB Shop. Sam is professional along with the other employees. They gave me a $60 discount on my quoted bill on a C230. Sam provided all options to ensure I save money for the service. I will definitely be a repeat customer. They sure do know what they are doing. Forget the dealers and go to Mitch Carr's for all your service need. I called MB of Silver Spring, MD and they gave me a 7 to 10 days availability period before they could get me in. Thanks Team Mitch Carr. You got me in and out. Thank you

Everyone knows whats the deal with mechanics, it hard to find an honest mechanic, it has become a culture and norm. Thankfully the couple times I've been here, I didn't feel that way, and this is coming from a pessimist when it comes to mechanic. I'm a simple man, and they are perfect for the simple man. Good, fair prices, quick repairs, nice straight up guys, and very little hassle. Definitely will be sending my car needs there

My experience with Mitch Carr has been nothing short of a nightmare back story in September I went to Mitch Carr with my 2013 e350 to get diagnosed because of great reviews I saw online so I went to them in good faith.. my first experience was pleasant and well informed my nightmare started on my subsequent visits, first of all when I first got there my tire pressure had no issue with it I had a portable tire pump that I kept In my trunk.. I went back in October to drop my car off I went and dropped my car off on my first visit they told me my car will be done in 2days drop my car off on Monday have it back by Wednesday which was great news but that wasn’t what happened I dropped my car off on friday got a call back on Wednesday about a fuel pressure test which was done on my car $120 waste of money at that point I asked about the fix and I was told the parts where ordered from Germany and will be there on Friday *head scratch*** so I told them I will just come get my car back until the part arrives... when I got there I gave them $140 for fuel pressure test and I got my car back.. immediately after I received my car I realized the tire pressure was low so I went into my trunk for my tire pump couldn’t find it another head scratch I just blew it off as nothing really Then my battery charge light came on mind you the battery in my car was new this morning I go for my jumper cables and can’t find it either to add insult to injury they never called me back about the ordered part the gist of my review is if you are a person of color young and just trying to be treated fairly avoid this place they have no regards for us or care enough thank you

I first contacted Mitch Carr's Auto Service when the locks and trunk would not open with the electronic key on my 2007 SL550 Mercedes. I told Eric that I was worried that my car would get stolen, since I park in an open apartment complex and could not lock the car. Eric told me that they had a full schedule that day, but that he would do his best to diagnose the issue. He also shared that, unlike the Mercedes dealership, which charged $170, he didn't charge diagnosis fees unless the issue took took more than 45 minutes to 1 hour to diagnose. He fixed the lock issue at no cost to me because all that was needed was for one of the fuses to be replaced. He was also able to order and install a new third brake lamp for me for less than the dealer quoted me, with Mercedes approved parts. Since I had a good initial experience with Eric, when shopping for a new car, I took two different cars to Mitch Carr's Auto service for pre-purchase inspections, which were also completed at no cost to me. Eric and Sam reported to me that one of the cars seemed suspicious to them, while the other one had major issues, since it had been in an unreported major accident. Due to these issues, Eric told me that it was likely only worth 8K, even though the dealership I went to wanted 29K for the car. I followed Eric's recommendation not to buy the car, so he saved me 29K dollars! After he provided his feedback, I asked Eric what he thought I should do, since I still needed to purchase a new car, and wanted a Mercedes. He said that I had to take every car for a pre-purchase inspection. I said, "okay, that makes sense, but how many cars are you willing to inspect for me?" Eric's response was, "As many as you need." The professionals there care about their customers and are extremely knowledgeable about Mercedes vehicles. I highly recommend Mitch Auto Carr's and would encourage everyone to take their Mercedes to them for all of their repair needs.

By far and away the best Mercedes mechanics in DC. They are honest mechanics who will tell you what needs fixing and what can wait. I went to them for windshield wipers- not only did they charge me just face value(!) for the wipers but installed them as well. Other shops would have charged more and a half hours labor as well. Point being- these guys can work on every generation of Mercedes-Benz while charging a fair price for excellent work.

Fantastic service, I had been in Automotive sales and services for over 15yr. These guys are hands down the best I have seen. Mitch Carr is an outstanding owner very COMMUNITY oriented. Awesome. THANK YOU for taking care of my Mom and family for over 25yrs.

I was referred to this mercedes repair shop by a mechanic at a dealership The mechanic indicated that this shop is qualified to repair mercedes vehicles, even older mercedes. I had a major mechanical problem and arrived on the wrong date for my appointment. The shop fit me in and fixed my car while I waited. No hassle and no fuss. I was pleasantly surprised and quite happy. I appreciate their concern for my time. I can reccomend this shop due to the fine service and their helpful courteous attitude.

Excellent Service, Exceptional customer service and very friendly guys. Eric, Hall, Mitch Bob and the all crew, these guys are the REAL DEAL!!!.I started going to MitchCars last summer 2016 to service my CLS 550 Mercedes Benz. I heard about them from Quality Discount tire located in the same block as they service my wife and I car tires. I was already impressed to hear another business owner making praise of another business, and was even more amazed by the quality of the service i received from them. These guy are Mercedes Benz Pros certified, and give you a free consultation like no else for which they will diagnose your car, tell you what's wrong with a handed estimate for the repairs. Then you will decide if you want to get it fix with them or not, and guess what its only after your car is repaired that they will charge you!!! WOWW. Mercedes Benz will charge already over $200 dollars just for a regular check up..They master their repair and you can trust them with your car..It takes time to find a dealer you can trust, especially with those giving you false estimate all day just to drain you! If you really want Excepitonal customer Service, Save money and not feel cheated, Go to MitchCars..Take it from me, a happy customer!!

Wish I could give this place 10 stars. Always have had the best experiences with Mitch and his team. Highly recommend this Mercedes repair shop without any hesitation. Truly better experience than the dealership I purchased my car from in Bethesda. I have been going to Mitch for years.

Mitch Carr's is the real deal. He and his entire staff cares about about every single customer and their culture is all about assessing a car properly, doing necessary repairs for a fair and honest price, and sharing prioritized needs in a way that allows the customer to make thoughtful decisions based on their circumstances. I starting using Mitch in 2004 when I moved to DC and my friend ordered me to go there for servicing because the service was great and the prices were low and fair. I went there a bit skeptical because my friend recommended him so highly but I found Mitch and his repairmen to be consistently amazing. We moved to Frederick last year and my wife took the car to a local Mercedez specialist to change the battery and they gave her a laundry list of necessary repairs. She opted against the repairs and I took the car to Mitch's to learn none of the extra items needed to be repaired and just 1 of the items is now on the "watch list". He and his whole company are the best!

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I owned Mercedes cars for years and Mitch's shop was the absolute best anywhere. I don't drive a Mercedes now but almost wish I did since my experience with this shop was so positive. I would HIGHLY recommend Mitch and his staff for professionalism, knowledge and good value.