What clients say about Safelite AutoGlass in Timonium (MD)
Very convenient location. Nice waiting area. The receptionist, I wish I had her name, was really friendly and checked on my car right away when I asked. The technician was also very very nice and personally came to the waiting area to let me know my car was done. I think the website schedules very tight for the staff and they are very very busy and work really hard.
I have had several great experiences with Safelite. My windshield was chipped, and Safelite attempted to repair the chip the very next day. Unfortunately, they were unable to perform the repair as the chip was spreading. They came to my home at my convenience and replaced the windshield. My husband also had 2 windows busted out of his car in DC. Safelite replaced them the very next day. Everyone we encountered has been kind and professional.
Went in for a chip repair covered by insurance. Appointment was at 9 a.m. Walked over to Aveley Farms Roasters for breakfast. Got a call at 10:04 a.m. that the repair was completed. Chip still visible, though less noticeable than it was, and sealed.
Cancelled on me twice after I waited 4 hours for them and then lied to me saying they could not come to my house to do it on site. They made me come in and wait 3 hours for no reason. Then I paid for extra coating and wipers; had to remind them to do this before I left. They would not have and just taken my money. Horrible experience and over priced.
Overall, I had a good experience with Safelite in Timonium. I had originally set up an appointment for mobile service. They contacted me the day of to tell me they had to cancel the appointment, or I could bring my car there.
It was a little inconvientent, but the lady on the phone and the front desk was kind and professional. The work was done promptly and so far, so good on the new windshield. I recommend you use them if you need a windshield replaced.
This was a very pleasant experience. The young man who did the work on my vehicle (Diego) was very knowledgeable and kind. To be so young he knows a lot about his profession. I see him doing well. As for Safelite, thank you for the timely scheduling and detailed explanation of what would happen. I will be advising anyone who may need this type of service to call on you guys.
Arrived just before opening service tech logged me in and started to work as soon as the clerical staff arrived. Total time for repair 2.5 hrs. . Work looked great.
First windshield replacement for me. I booked with safelite for convenience wondering whether I was giving up some sort of quality or service because it’s a franchise. It turns out this location had just opened 2 weeks ago. The service was exactly as advertised and 100% professional, and fast! They estimated 2-2.5 hours and were done in 1h35 minutes. There’s a big window in the waiting area that faces the garage, and you can watch the work being done. They answered all my questions. I was really happy with my experience.
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