What clients say about Parts Authority in Timonium (MD)
Really strange place. The woman working the counter legitimately looked at me like I was crazy when I walked through the door before I said anything. And apparently they don't sell tools.
So if the workers are rude, the prices are about the same as auto zone, and the selection is much worse why would I ever come here?
One of the rotors purchased had some damage and rust but unfortunately I had to use it because the person helping me put them on had limited time. Hope it last and doesn't screw up the pads. They must of seen it because they re-taped the box closed. Check everything before you leave!
Michelle and Dave are nothing short of great at what they do! Right parts at fair prices! You can't ask much more.
Gonna miss you guys! I'll stop by when I come back to visit!
Some of the staff need a little bit more experience, however, they put forth so much effort to help it's hard to really take away points. Prices for my purchases were better than Amazon, Walmart, Advanced.
Nice store usually have whatever you need to repair your vehicle. Friendly staff and they deliver. They have competitive prices and good quality products and parts for many different makes and models of vehicles. Definitely better than pep boys and advanced auto. I'll be going back for sure
That older white lady with the glasses is wayyyyy to rude for Customer service if I went in there having a good day she definitely spoiled it with the attitude she gave just from Asking for genuine help never seen someone so nasty in my life! I did nothing wrong but was still treated badly! I’ll never return or spend my money here again!
The lady in there was very rude and nasty. How is this customer service snatching bags . Very unprofessional she needs to do better she needs to be fired with all that disrespect if she don’t wanna do customer service find another job left without my parts. The older lady apologized she was sweet the rude lady had black hair
Excellent customer service. I did not get the name of the lady that helped me at the Timonium store but she was amazing!!! I have no idea what I’m doing when it comes to cars and she walked me through everything. Not to mention I came in at closing time! I truly appreciate that. It’s refreshing to encounter a person that is so positive. I will be a life time customer now.
Terrible place. Walk in the front door at 5:58 and they yell, we are closed! First, if you are closed lock the door. Second your aren’t closed til 6. Customer service is a lost art!
Excellent service, very friendly and efficient. I believe the person I dealt with was named Phyllis, she had me in and out in no time. She asked if she could help me as I walked in the door and was calling up the item almost before I reached the counter! (Windshield wipers for my specific make, model and year) She gave me an option and the price and let me know that they were good quality and at a good price $19.42. I agreed and next thing I was making my payment. The store is clean and feels safe. I REALLY appreciate FAST and good service. This is the auto parts store I will be visiting when needed. Invoice PB210, 210-035899
I was hoping I could give this place A 0! When I called to check the part the guy was extremely rude yelling at someone in the background and when he got back on the phone he asked me what I need and when I told him he hung up! So I pulls up walk inside no one greeted me! and when I told One of them What part I need they all was looking at each other like none of them wanted to help me or i was speaking gibberish! Great prices but I don’t think I would never spend my money there again!
I’ve shopped around for prices and this place has some very good pricing. They are owned by Rock Auto which is a large online company. I find Parts Authority to be more competitive than the well-known chains.
Went for curbside pickup and called the store for accommodations and was met with rude phone service. They didn’t have the right parts for me as well which can be expected, but when I was told they didn’t have it I was just instantly hung up on. Not to mention any part or chemical you look at in there is their sub par generic brands. If you care about your car and want to avoid a rude lady on the phone just go to any of the other part stores near here. Joke of an auto parts store, save your money. Horrible replacement company for the great salvo auto parts store that used to be there.
I’ve come multiple times for parts for multiple vehicles and have always left disappointed and empty handed. They never have the parts you’re looking for and if they do it’s a generic alternative. And on top of that the woman behind the counter is always so rude and knows nothing about anything they sell. If you’re thinking about going here, don’t there’s an autozone down York rd. Never thought I’d miss salvo
Extremely rude service. Save your time and money and go to literally any other auto parts store around here. Not to mention their parts selection is sub par.
Very good service and knowledgeable staff . The man who helped me gave me some very great advice on not buying parts I didn’t need for my vehicle. I definitely felt like they aren’t out to just sell and get your money. They had the parts I needed in stock and price was reasonable. Use to go to autozone and now I will be coming here instead. Not just cashiers and teenagers like the other parts stores.. seems like these guys actually have automotive experience! Thanks!
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