Hero Motors Sales and Service in
Biddeford (ME)

Hero Motors helped me out of a tough spot when nobody else would. The team over there do incredible work and are truly here to help people when they need it. They just won a new customer for life with this one. Thank you so much guys!

Honest, reliable and we’re so quick to help us! Our car started making grinding sounds and since we are just visiting from Canada, we were a little panicked. We decided to stop here & so glad we did! Thank you so much for you help. Highly recommend!

I had a fantastic experience with this garage. From start to finish, everything was handled professionally. The staff was friendly, knowledgeable, and took the time to clearly explain what was going on with my vehicle. The work was done efficiently and the quality of the service was excellent.

Called in to get a ballpark estimate on an exhaust assembly swap. The guy was very impatient and didn't want to stay on the phone with me while I was sending photos to their "gMail" (real professional already). He tried to get off the phone and I said hang on its just going to be a few seconds to upload. Overall vibe was kind of rude, didnt sound interested in helping. Said he would charge me $54 to look at it for an assessment. Seriously?! It takes about 5-10 seconds to look under there and see what's going on. It's not a difficult swap. Other people have gone in and gotten free quotes (no appointment). I dont kno why he was trying to tell me it would take a week just to come in for an assessment and $54.00 charge for this! I followed up with 10 more photos via email and he never bothered to respond to my question. I won't be going here any time. I ended up getting the part(s) locally and doing it myself at a fraction of the price for what he was ball-parking me... And that was his "concervative quote". Coulda been a lot higher if I brought it in, not to mention the insane chsrge just to look at it for less than a minute. It's a very easy fix.

Best place to take your vehicle if there's a problem, it just needs regular servicing or it's time for an inspection. Jay, Paul and the rest of the crew are honest, informative and patient when explaining any issues with your vehicle. Prices are very reasonable and service is prompt.

Needed a motorcycle state inspection. Fast, easy, and overall great service. See you next year.

I'm honestly not too sure about this company yet I have never had a decent mechanic yet in this area and I've been here 9 yrs now. Jason's auto is the only place who has been honest this far I believe anyway. I believe one of two businesses also stole my catalac converta because my first visit they literally brought me in the garage to look at the hole in the catay then I go get it and I got it home and it was much louder than when I dropped it off and the whole thing was completely gone, then he tells me it's a piece of crap but buys it off me for 250. Yet keeps 57.00 for having it too long at his business, but it's whatever, I have paid 9000 in 4 yrs to keep this car on the road, I've literally replaced every single thing down to the timing belt, gaskets, oil pan and exhaust system, pretty much everything has been replaced and a few things he told me needed replacing yet I have a receipt that shows it was supposedly just replaced. I feel all these shops go after the single parent homes and disabled folks anyway because we are easy targets but they won't get far doing that!!

Awesome service. Had a long-time project on a 95 Toyota truck, and they went above and beyond. Highly recommend!

Got me in quickly and got the work done so fast! Did not add on a million things like I feel like a lot of other places do…. VIP Saco ….. they had good communication about what was going on with my car and even added inspection for me!

I don't know much about cars and so am vulnerable to scams . A few years ago Prime Honda told me I needed a $1500 power steering boot to get a sticker, they said mine was leaking. I park on concrete and knew nothing was leaking , took my car here and confirmed no leak ! Honest ,good guys , so nice to not wonder if or for how much you are getting gouged when you take your car in .The whole vibe is that character and integrity matter , I love that . TOTAL FAN

I moved to Maine last year and I was having trouble with my car and my boss told me to go and set up an appointment with Jay. His group of mechanics put in a starter in my Honda accord but something wasn't right, to my surprise he told me to bring it back so that they could take another look at it. The honesty of this man and business had me over the top. They had missed a small wire and fixed it. What really did it was that he admitted he was at fault. Not many auto repair shops would be like that. Now this year I brought my car back and again the honesty was right out in front. I need a wheel bearing but my car is on its last leg and Jay suggested that I do not stick any more money into it. Unfortunately I have to, I need to be able to drive it a few more months before I get a newer vehicle. It's the honesty and the work is done to my car that I would suggest 100% for anyone to go to "Hero Motors".

Jay is always polite and friendly. Helps you the best he can, fair prices. Call ahead for inspections. Could have better parking.

These guys are the best!! They are honest and fair and the work is great. They keep you in the loop as work progresses and there are no surprises. I would recommend them to any one. They only sell you the service and parts you actually need. I wish there was an option for six stars.

My wife and I purchased a vehicle here and check engine light came on the next day they kept giving us excuses on why they can’t fix it. Took the suv to vip and they couldn’t do an alignment because it was too rusted. They left us hanging and with a junk vehicle. Please beware buying anything here.

Everytime I go to Hero Motors Jay always takes care of me and my girlfriends kia sedona, even though it's always falling apart, they do amazing work at reasonable prices. There's a reason I keep coming back even after moving over a half an hour away. I bought tires at VIP in Sanford and I just recently had them rotated, they told me that my front right caliper was sticking and I had a break light and reverse light out, they quoted me at $800.⁰⁰ I knew that was a rip off. I took it to Jay at Hero Motors I ended up needing that caliper done and a rear coil spring, as well as the serpentine belt I got that all done for less than $700.⁰⁰ so I'd say they do good work.

I have used the service of Hero Motors several times and have always had really good experiences with them. They are very trustworthy and I know when I bring my vehicle to them , it will be done right! I would highly recommend these people to anyone...

A no-brainer when I need my car repaired. Professional, the staff is always incredibly polite and enjoyable to chat with, fair prices, easy business, and the owner is wonderful. Never feel gouged, they're up front with what things will cost and let me decide the best route to take, and they are willing to break things into multiple appointments to make it less financially draining. It felt like my car would never be fully legal again but here we are. 😉 Hero is the best.

Called in for some wobbling after the snow storm. They set me up with an appointment same day but also offered some advice over the phone free of charge. That ended up being the fix and I was able to cancel the appointment. Looking forward to bringing my business in the future and I appreciate the help in the meantime!

Hero motors charged to install these new bearings backwards, causing malfunction. He then refused to remove them without cost so they could be returned. I had to start all over again elsewhere.

I originally posted thos review 2 years ago but I have to update!! I still give them a 5 star review! I recently had my alternator replaced. It cost almost $100 less than he originally quoted me, and did an extra small job that wasnt in the original quote! I have been going to hero motors since 2014 and continue to be pleased!! Thank you, guys!

I brought a car in for a check to buy. These guys are kind, polite, and professional. The check took way longer than normal due to the state of the car but they were awesome about it. I will definately be back, and you should check them out!

Very knowledgeable and friendly staff! I came into Biddeford to buy a car from another garage and they took the car right in to look it over for me. They were very thorough and they took the time to explain the cars condition. I would highly recommend this garage.

Been going to these guys for almost two years now and they always treat us like family. They're fast, thorough, and very fairly priced. No matter what your issue, vehicle, or knowledge of cars, they'll take good care of you here.

My wife was told by VIP that we needed a new alternator. The mechanic said he would not replace it unless it was needed. They tested the alternator and said it was fine. These gentlemen are very professional and honest. They are the only ones that will be doing work on our car

The staff was friendly . However, my car was taken into a separate bay where I could not view the inspection. After about 30 minutes, the mechanic came out and gave me an estimate for $450 in repairs that I would need. Subsequently, I took it to another inspection station where it passed easily, and paid $12.50. Deception? Fraud?

These guys are amazing, you want your car fixed, they got you, you want an honest estimate, they got you and if you are looking for a affordable, reliable and attractive vehicle this should be your first stop. These guys know their stuff, I can't say enough good things about them, Paul Lacey is the man! Seriously, in a would full of people trying to deceive you, take heart, these men are not only heroes, their Marines.... If you can entrust them with your country you can assuredly trust them for a used car! They stand behind their sales and if you find something wrong they missed, they will make it right...

Every time we move to a new area, one of the first things I will look for is a quality auto mechanic shop. Hero Motors is one of many I have worked with on numerous issues, for numerous vehicles. They are nothing but a professional, very capable, and an efficient team. I have full confidence when taking a vehicle there that I will only be told the work that NEEDS to be done, and they won't hold future issues over your head for your current need. Between the exemplary service and the community of Veterans they staff, I would recommend Hero Motors to any of my neighbors, friends, family - even my grandmother, as I know she would be treated fairly over there. If there is any question for who to go to for your automobile repairs for a fair price, a complete job, efficiency and consistency...look no further.