Firestone Complete Auto Care in
Biddeford (ME)

Everyone was very helpful and personable, and I had quite a bit of work done quickly. Amanda also went out of her way to show me how worn down my brake were, and to find discounts for me to help with the price. Didn't feel like I was pressured into anything extra, and everything was explained well.

Firestone auto care is top notch service. The waiting area is welcoming and clean. And Kevin the Sales and service specialist is the absolute best. Very professional, friendly and super helpful.

Amanda (and staff) is friendly and personable. She answered our questions and takes the time to explain the different options for services. It was easy to book a convenient time for services too. We love our new tires and how smooth they run on the road! Great tires at a reasonable price! We have already recommended Firestone to several family and friends. Firestone is a great addition to our community.

I recently visited for the first time and was immediately impressed by how welcoming and friendly the entire team was. Amanda, in particular, was incredibly helpful and patient, taking the time to answer all my questions without making me feel rushed. They completed my service remarkably quickly—I was in and out before I knew it. What really stood out was their honesty and thoroughness during the inspection. Plus, they offer free complimentary courtesy checks and washer fluid refills, which is a nice touch. I highly recommend them; if I could, I’d give them six stars!

This shop was recommended to me by a friend, I brought my car here cause it was making a noise when I was braking. The man behind the counter, I believe his name is Erick, was very knowledgeable and professional. He was able to get the car in for service quickly, he maintain contact with me and updated with what the technician had suggested for the repairs. This shop is very clean, honest, and reliable, the service was excellent. These guys went above and beyond to ensure my car was safe! Highly recommended

⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience at Firestone! I went in for a tire repair, and they got me in so quickly. I was in and out within 45 minutes after my vehicle was dropped off by a tow truck. They even helped me arrange the tow, making the whole process smooth and efficient. Highly recommend their service!

James and Mackenzie are my heroes!! They both delivered outstanding mechanical and customer service. My car needed repairs after a bad patch of ice and they were able to schedule an appointment, service my car, and get me back on the road in less than 24 hours. I truly appreciate their hard work and couldn't recommend them enough! Definitely ask for James if he's around and your car needs work, you won't be disappointed! Shout-out to Mackenzie too for being super friendly and accommodating!

Stopped in today for the first time since they opened and they definitely EXCEEDED my expectations! Another auto place close by had turned me away even though they had no customers when i stopped in. The person who helped me at Firestone, however, was so nice and accommodating! Told me to stop in any time for my tire rotation. They have a nice waiting room with coffee and cocoa also, which I enjoyed. They also offered to replace one of my license plate light that had been out for a few months. So grateful I decided to check them out today and i even applied for their credit card. I will be back!

Consumer Beware! These people are dishonest, manipulative, and patronizing. They will conduct a fishing expedition on your vehicle. They describe this as a free inspection implemented each and every time if you don't wake up to what they are really doing and tell them to knock it off! In fact it does appear as though they may have charged me for what they refer to as "Car Care Package" and "Complete Vehicle Inspection" without my authorization for my Ram pickup. I do believe that the free inspection and regular annual inspection sticker can be a great thing and a real benefit to the motoring public. But these people take it to a whole new level in an effort to turn your vehicle into an ATM machine to keep the money rolling in steadily. If you didn't know any better you would think that some of the mechanics are 90% percent salesmen and 10% mechanic. They also have the "loss leader" tactic down to a science. What is a loss leader you may ask? A loss leader is when a business is willing to make less money or maybe even lose money on a product or service with the full intent of more than making it up elsewhere once they have you in the door. Example; They offered me a lifetime alignment on my truck at a one time cost. Seemed like a great deal to me - so I gobbled this up like Thanksgiving turkey! That is until I realized that they also performed their clever multi-point vehicle inspection as they were mounting my new tires prior to winter. The seemingly cleaver 10% mechanic / 90% salesman found himself a nice little laundry list of things to keep the shop occupied at the expense of my ATM machine on wheels. He stated that I needed ball joints and a brake job to the tune of nearly $2900.00. And here is the icing on the cake; This 10% mechanic / 90% salesman stated that the alignment may not hold if I didn't pay for the ball joint job first. Now this was enough to make me vomit that Thanksgiving turkey! Red lights were flashing everywhere and the bells chimed a clear warning. In a nutshell my intuition was warning me to pay attention to this and get a second opinion. My truck needed a sticker so I drove it to a well established reputable shop and it received a sticker with no issues. And certainly no abuse of the inspection process in an attempt to turn my truck into their personal ATM machine. I am of the mindset of giving those who serve me the benefit of the doubt. It is only when I begin to see a pattern of greed and dishonesty that I put on my "I won't allow you to rip me off hat." Its not my favorite hat to wear. But I unfortunately have to dust it off every so often in order to protect my interests and that of my household. This same shop attempted to grossly overcharge me for an oil change for this same truck until I once again put that hat on and got a second opinion. They dropped the price and I decided to have the job done - with skepticism. In the end - I decided to give this shop a try since they were new in town and I was sincerely hoping to establish a working relationship with a new shop. Unfortunately this all came to a head when I confronted the manager with my concerns. When she immediately went into CYA mode defending the undefinable I knew that this shop was not a place to spend my hard earned money. I recalled that I had paid for the lifetime alignment on my Ram and I called the shop. I spoke to the same manager stating that I would only be patronizing them to have my annual alignment done on this truck and nothing else. She called back a few minutes after we had hung up the phone and offered to refund the money I paid for the lifetime alignment. She came across in a patronizing tone as though she was doing me a favor with this offer. But in reality the offer was self serving - and here's why; The free lifetime alignment is one of their loss leaders. And they would no longer be able to perform their frequent vehicle inspection to activate my four wheel ATM to compensate for the loss leader. This would nullify the strategy to Compensate for the loss leader. Eyes wide open people!

I got up this morning to a flat tire and had no idea where to go. I’m not a fan of most of the local franchises, but I remembered that Firestone Complete Auto Care open a few months ago. I figured that I could give them a shot and see how it went. The facility is new, clean and modern, and I was politely greeted as soon as I walked in. Everyone working there were polite and helpful and kept me informed on my repair. Fortunately, my problem was relatively minor and the team in Biddeford got me on my way quickly. I’m certain I will go there again and I have no reservations recommending them to anyone. Thank you guys for the great service!

Great to have a Firestone in Maine so no more trips to NH! These folks are everything you want from a minor repair, tire oil change and brake shop. They are eager to help and do everything they can to get you back on the road quickly. I use Firestone Nationwide and have never been disappointed. I went in for a snow tire/summer tire swap and I was out of their shop in under 30 minutes. I cannot say enough about the staff and management. A sincere THANK YOU to this Firestone location!

Got me in the same day. Was super helpful getting the tires I need for my hour commute so I can feel safe driving. Other tire places charge extra to have the tires balanced but they do it for free. Great costumer service and overall experience.

I made an appointment to get snow tires put on a week in advance. They did not have the snow tires at the time of the appointment even though I had specified the vehicle year model and stock rims. Tried to sell me all seasons instead of winter tires. Charged $862 for wheel bearing after quoting 500. Recommended I come back another day for snow tires.

Terrific experience overall. Needed a pair of new tires on front, got me in quick. Asked for an oil change last minute and they were able to take care of that as well while the tires got swapped. Overall, would recommend

My engine light came on and I took it in to be looked at. The service man was very pleasant and got me checked in. They did a diagnostic test and found the issue. Zach came and explained the issue and cost to repair. There was also another important safety issue discovered and a few minor things and Zach was very helpful in assuring me that having the work done all at once would be less expensive and time consuming than if I had them done separately. I left there in a safe vehicle, feeling like for once as a woman I was not taken advantage of by a mechanic, and I now have a honest, reliable mechanic and tire shop for my vehicle.

It was very easy to set up an appointment online to start.I called the next morning to confirm and they actually said that they could look at the car a day earlier.After I dropped the car off I heard from 2 different techs about what was going on. They were all pleasant and informative. They were also detailed about what was going with the car. Lastly they were honest and had the car done earlier that I had expected. I also love the fact that they are open both Saturday and Sunday. Thanks for the outstanding service Firestone!!

First of all incredible customer service! Everyone is so friendly and helpful! The service was quick and the communication excellent! They gave appropriate recommendations for my vehicle but weren’t pushy about additional services (I really appreciated that) ultimately it was a great experience! Will definitely return!

My car needed some emergency repairs while I was in Maine on vacation. This location was able to schedule a same day appointment for me and resolve the issue. They were very kind, knowledgeable and completed the repairs in about an hour. They were also very helpful after the appointment when I needed additional documentation for my warranty claim. Highly recommend!

I called the store for a price to replace a tire pressure sensor. After giving the stats about my car the guy tells me $129.00 plus tax. Thinking it was high I called the tire store up the road. After giving the car specs again, I get a quote of $37.00 tax included! I brought my car there and ended up paying $33.00 tax included because the car is owned by my business. Shame on you Firestone!! You not only look bad, but lost a good customer……..

Took my car in for inspection and they brought it back with a busted brake line and said it was gonna happen due to wear and tear and said my brake light was on when he got in when the light was not on when i dropped it off. Then they wanted to charge me $330 to fix it. So I went to autozone right beside there, bought the hose for $49 and it was fixed. Just replaced my front brakes rotors and calovers. But they said that my front brakes rotors and calibers needed to be done this load this location. I do not recommend

After having a horrible experience with Town Fair Tire just down the road, i called Firestone hoping to make an appointment for a tire repair. Amanda answered the phone and told me to come right in and they would take care of it. Not only they took care of it right away, i was in and out in about 30min. Great service and even better customer service.

No complaints at all. Both Erick and Kevin are very professional. Their concerns were our safety and keeping the prices fair. I was surprised how quick the work was done considering the work needed. Of course kudos to the mechanics for job well done.

Stopped by for a quick oil change and routine check, and had a great experience. The staff was super friendly and didn’t push unnecessary repairs. The service was quick, prices were fair, and my car runs so much better than it did before. Highly recommend this location!

They helped me out of a jam when I got a flat tire today. They were super communicative with my husband and kept us up to speed as they found some additional things when they were checking the tires. All that information was very helpful, and much appreciated. Their prices are competitive as well, I paid well under what I was expecting. Overall - they are professional, knowledgeable, and efficient. Even if I didn't have my husband with me I would have felt safe going in and talking with them - a big plus! It helps also that they are in a great location and the time it took to get towed and to get in was seamless. Thank you so much to Kevin and the rest of the team!

Great staff, great pricing as well. I was in and out so fast. They got phone chargers for you and coffee machine. I’m definitely coming back whenever I need anything done to my vehicle!

I went in to get two new tires and an alignment and they were able to get me in the same day from when I called which was amazing! There was a bit of a communication issue, but Zack and Amanda were great and helped me out!

Firestone in Biddeford really is a one-stop shop. The staff are personable, knowledgeable, and genuinely helpful. They were very upfront and honest about the work that needed to be done. They got me in right away and had me back on the road quickly. Their service and care really stands out. On top of that, they’re open 7 days a week, which makes it so much easier to get things taken care of when you need it. After this experience, Firestone will definitely be my new go-to shop. Highly recommend if you want to feel taken care of and leave with peace of mind.