What clients say about Biddeford Bottle & Can Redemption Center in Biddeford (ME)
My husband enjoyed going to Biddeford Bottle & Can Redemption Center.
So friendly settings. Especially their dogs he loved to pat.
My husband had collapsed, with a heart attack, the owner, helped him with CPR, kept him breathing till the Police and Ambulance came.
A remarkable woman, such a caring heart.
My Family are so Thankful for being there for him.
Thank you both so much, with caring and inspiring hearts.
I just handed the guy there a slip for just under $10. My father cashed in at two different bins and it was worth over $5. The I handed him a bag full of liquor return bottles. He gave me $10.
When I questioned him on it he yelled at me said it that's what you get, if you have an issue bring your bottles back somewhere else. I should have gotten about $17.
He was irritated that we went in there near the end of closing time even though we left at 4:40 and decided it was okay to steal $7 from me.
It was far from the first time he didn't give me my correct amount, but he never took $7 out of my returns thinking I wouldn't notice.
I just never used to say anything because I didn't think it was worth $2 to argue with some thief.
Taking 40% of my money though is above and beyond.
This gentleman to use the word lightly only post this when the female who owns the store is not there with him. If she is there I have never had an issue but anytime he's alone he steals.
I hope everyone reads this
Please allow me to express my own opinions about my own experiences with that place. Three was an old man working there,and he seemed to be having issues with people using shopping carts for some odd reason,and he went as far as to telling me to not return and making a threat of calling the police on me if I did. I managed to keep myself under control,but there is no doubt that how I was treated before leaving was not fair,and not very nice. I politely request that you do something to make things better for people like me. If not,then the possibility of a call to The Better Business Bureau along with a possibility of a lawsuit and a day in the courtroom might become reality one day,and that place might wind up getting shut down before you know it. Please do better. Two stars for you. Thank you very much.
Probably the best experience you’ll get while redeeming your bottles. The staff are always friendly and helpful, the decor is much nicer than you’d ever expect a redemption center to be, and you’ll get to hang out with a big, friendly German Shepard. If you’re extra lucky, you might see all four at once
Super simple & easy process using bottle collecting machines. The staff was friendly & helpful. There was a little bit of a wait, but it wasn't too bad considering that they have several machines so people can be doing their returns at the same time.
Rude owners. They scream at you about their closing time if you’re anywhere within 15 minutes of it. Up to that time they’re practically shoving you out the door and will verbally assault you along the way. Not for the locals, not for anyone. Will not return.
Best experience for a task I dislike. Clean, odor-free, exceptionally helpful and friendly staff this morning. Sign said, “Dogs on Premises.” They weren’t! The absence of the pups were the only drawback to this morning’s experience. ❤️💕💜
The gentleman was very rude and told us we can't return any of our cans and bottles there cause none of it was bought in Maine. It shouldn't matter whether the person purchases in Maine or not you don't have to be rude. Will never be going back again. Also the gentleman needs to work om his customer service skills
My favorite bottle return in my area. Always clean, doesn't have that sour stale beer smell (at least not heavy smell), easy to use machines, annnd sometimes the pups are there! Super sweet and friendly, love to see those wagging tails roaming around while I return bottles.
The process was streamline, the owner was soooo sweet and helpful, and the dogs were just an added bonus to a wonderful experience. It's one of those places you want to tell everyone you know about. Was NO expecting that service for a redemption center!
Place is pretty filthy. Machines look like they haven't been properly cleaned/serviced in a months or years to the point that it had a hard time reading clean bar codes. Older gentleman there was very rude and short with 4 of the other customers that were there, outright turning a customer away before he brings his returns to one location, and brought just half a bag here because they're "not making any money". Only been once, will not return.
Every time I have gone there the older gentleman that is always there is ALWAYS so rude… I had arrived with my daughters on a time crunch and decided I had enough time to return my bottles because there were two machines available. While we were clearing to the end he kicked us off one machine because one person walked in. I get he didn’t want them to wait. As I normally would always offer anyway.. but-I had to get home. I was going fast..he should have let us finished.. we were there first…he also inaccurately counted my basket and we didn’t receive our full refund. This isn’t the first time this guy has rubbed me the wrong way! Bad customer service. Not the way I would run a business that’s for sure… we won’t be going back there. EVER
I would love to add the lady is super nice. If that’s her husband, I feel bad for her
Always a pleasant experience doing my recycling. I have been going here for many years. I love going to a family owned business. The self serve machines make for a quick visit. The staff is always helpful and the the greater, Max the dog, is an added pleasure.
I've been going here consistently for two years. I used to tip them until I realized the owner took his own tips. I started meticulously counting my bottles, and often when the staff noticed me doing this they'd interrupt me and try to take my bottles away before I'd finish counting them. Last year I got a wine advent calendar from Sam's Club in Scarborough and I had 12 mini bottles, which were all marked 15¢, and they refused to give me my 15¢ on them because apparently someone else had previously brought in the same bottles and that person bought them online, which means that for all they knew, I lied to them and had actually bought them online and online purchases are not eligible for redemption—if I weren't terrified of confrontation, I might have asked them why that logic isn't applied elsewhere. For all they know, my sprite bottles could have been bought online.... they were happy to keep the bottles to "recycle"!
The lady who works here is honest, and she will give you what you are owed. She was always nice to me and would explain why she wouldn't take certain bottles, and she'd let me keep out of state bottles so I could return them to where they came from, and she'd always accept bottles that were missing labels —or out-of-state bottles that I didn't think I'd be able to return— and she'd recycle them for me, which I always appreciated because it's about the environment more than the money. But today, I went in like normal and counted my bottles and I was adding it all up when she came to assist me. She accepted two bottles of mine to recycle (one missing label, one out-of-state), and as we were going through the other bottles, we found some out-of-state bottles that I wanted to keep because I did feel that I'd be able to return them to a state where I could redeem them. Once we got to the counter, I guess she had a change of heart because she gave me back the two bottles that she previously told me she'd recycle and said "if you're gonna take back some of your trash, then I want you to take back ALL of your trash". I was taken aback, because I've done this many times before and it's never been an issue. Maybe she was just having a bad day, or maybe the owners bad attitude is rubbing off. Either way, I'm done with this place.
went here to get rid of an egregious amount poland spring bottles. It went well, only got my left arm stuck twice. The staff is very helpful and the dog is adorable. Just bought some dasani, thinking I'll make a point of returnig here for those. Maybe voss even? fiji? sure!
Never have issues here.Im allowed to bring my dog inside to hang out with the dog that is there (he's a really good dog). The workers will sometimes help me load my bottles in the machines. To anyone with a bad experience here, sorry to you but people are allowed to have an "off day" once in a while...
The owners are very nice and helpful. The place is always clean,smells good ( not of stale beer.)and never crowded,and there's never someone in there with a shopping cart and lots of bags taking up the room. The dog is just awesome. Thanks for having a clean place.
I have been going to the redemption center since June, and not had an issue. Today was different the owner was nasty to my 3 grandchildren ages 5,3 & 2 who come every time with me because they like the little play area. He told them to clean up the toy because other kids play with them we had just got there. We always clean up before we leave and then he proceed to watch me the entire time it was super strange and uncomfortable. I gave it a 2 star because the lady that is there is super nice. We won’t be going back!!!!
Similar to other experiences, I went in with 2 bottles from out of state out of multiple bags and the owner threatened to tell the police and fine me. Your job is to check the cans, and bottles. Also been shorted multiple times that seem to fluctuate. Off by 1 dollar one trip, and multiple dollars on others. Just go to a store, the owner is just ripping people off and super hostile when called out on it.
There was not an option for no stars or negative stars. Went there today with a donation we picked up for a group home. I was with my staff and a member. The owner John was awful and complaining about the bags leaking. And called the person I was with a pig. I will NEVER go back. And he should be ashamed of himself
I brought in 5 bags which contained 6 cans that were apparently from out of state (despite all of them saying “ME” on them). I was forced to wait as to not waste their time since “they don’t get paid to count cans, especially from out of state” The owner then came out informed me that he could call the police on me and have them issue a $100 fine per “out of state can”. Since I defdis it on purpose. Bug man threatening a 21 year old kid. Safe to say I will never be going back there ever again. Sorry you never went to college and are stuck spending your twilight years working at a redemption center, but don’t take it out on a customer, and a young adult at that. I got $10 for 5 trashbags full. Seem off to anyone else? Crooks.
This place is a joke!!!!! They rip you off every single time. Like alot of other people I count my own bottles so I know what I have coming back and I even double count them to be sure. I've been shorted as much as $6.00 before. And I have brough 5 bags of bottles one time and got shorted and then the next time I had 8 bags of bottles and got even less than I did for 5 bags of bottles. Not even possible. Do not bring your bottles to this place. I will never return mine here again.
Agree with 99 % of the other reviews. The guy who runs this place is simply a class A jerk. God help you if a non returnable gets mixed in with your returns. His response is always way over the top. He ATTACKS you as if you murdered his dog. He needs to get a grip. This is the business he’s in. People make mistakes. Best to just avoid this place and the owner’s abusive, nasty behavior
This place is honest and the people are nice, just don’t expect them to go through your garbage and take out the returnable items and than get mad at them because they won’t! There is a place for trash and this is not it! And than there are those people who are above these people working there and they are down right rude to them! Well they aren’t going to allow your rudeness! There are laws and huge fines in place and this business knows about both, so if they refuse to take your out of state returnable it’s because the fines are huge and they would be breaking the law ...so they won’t do that either! A little respect goes along way!
Never been to this place before. Usually count my own bottles and return every 6 mos or so. Last time I returned my own bottles I got $49. This time I had a little more than last time I went and was in a hurry and decided to take them here. They gave me $34.10. That's it! They shorted me on allot of money, I was very upset as I also had to pay someone already to take me to return all my bottles. Needless to say, this place is awful and from other people I've talked to they always short customers.
Horrible. Beware!
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