Jim's Auto Repair in
Biddeford (ME)

Mike and his team are awesome and honest. I've had only the best service. Thanks to the team for keeping my elder car safe and still rolling.

I needed a tire repair and Jim's was able to get me in immediately and quickly took care of my tire and had me back on the road. Excellent service and nice employees.

Mike runs a great shop. He and his team are always professional, and go above and beyond to get your car back on the road as quickly as possible. It’s also refreshing as a woman to NOT be treated like I know nothing about my car. Thanks for everything you all do!

First time in to this garage. I went in for an inspection. They were wonderful with everything. Great customer service. My inspection failed, but they explained everything to me and what was going on and why it failed. First time customer and I was very happy with how quickly they got me in and out and how awsome the customer service was. Thank you guys.

Timely top-notch care and professional skill saved my driver side back tire unexpectedly perforated on the way back from driving a friend to a doctor appointment this morning. As luck would have it, we were right around the corner from the shop so drove in their driveway and was met with patience & calm as I reported I had run over something & heard a weird noise from the backend. I’m writing this review because it seems a miracle that I learned I’d driven over a construction tool, got it removed and my tire saved by a plug so kindly & quickly. Phew! I am very grateful to Jim’s Auto Repair Shop!

shout out to Mike for helping me out & getting my car in last second. he was excellent with communication & a very honest man which is always appreciated.

Jim’s auto got our car in last minute to do diagnostic work. Mike was great and went above and beyond to accommodate us and communicate any problems. Highly recommend!

Charged me 131 dollars for a window inspection, way to much considering they only need to take the door panel off and tell what was wrong with it, they never fixed the issue stating that it would be several hundred dollars for a window motor replacement, I declined

I’ve been going to Jim’s for 10 years! Best inspection & auto repair in Maine & probably new england- but I wouldn’t know because I will only go here. A real generational family business that hasn’t lost its values. You will always receive honest & prompt service with a smile. I’ve sent ALL my friends & family here and they have received the same A+ service. Thank you Mike & your team for keeping our maine roads safe.

Went to get a sticker.He called me for a steering column.I took to another mechanic. There was nothing wrong.He wanted to charge me 1,700 for nothing. If your a woman don't go there he is a big crook.

Rowe Hyundaii said I needed an alignment but couldn't do it that day so, I took it to Jim's. Their mechanic, David, was awesome! He said I did not need an alignment and there was no charge. Unbelievable customer service!! Imagine....an auto repair shop choosing honesty over charging for unnecessary work. Thank you Jim's Auto Repair for providing excellent customer service!

I've been a customer at Jim's for the last year now and they have been very helpful with all my car needs. Ive went to them for brakes, tires, and sensor issues, as well as inspection stickers. They helped me out so much! The staff is so friendly and kind. Thank you guys so much! 😁

For years dropped car of the night before for inspection given our job and making arrangements to make things work. Dropped the car off last night left a note clearly indicating my name number and left in drop box. Went over 24 hours later and was told no inspection unless I sit in the chair in the waiting area. No call was made to me. They don’t work with you on your schedule and treated you as a child saying sit in the lobby or we won’t look at your car. No walking around, no running an errand just sit here like a child and wait for us to make time. Your time means. It’s just a simple inspection yet they want you to sit there and wait and wait. Don’t go there!

Tried to charge me $65 for an inspection.my car was already inspected,just needed him to look it over and fill out the form Uber gives its drivers for inspection.went else where and they did it for free. I love that the owner came here to admit that he tried to over charge me. Yes,this was a 2 minute interaction where he told me he would charge me 1/2 hour labor ($65)to do an Uber inspection and I laughed and walked out. An Uber inspection is a state inspection.same exact thing. But instead of charging me the sate inspection fee(wich every other garage I've been to has charged for this or have done it for free)he wanted to charge me more then twice that amount. This garage had a choice: Take a car that was already had a fairly new inspection sticker on it(which I had informed them it had) and just charge me the inspection fee rate and fill out the form...or charge me a half hours labor charge. Well,you can obviously see money was more important to this garage then a repeat customer. For the record at no point did I imply any work was attempted on the vehicle so I have no idea why the owner rambled on about that all in an attempt to validate his reasoning. Anyway,in the end,he admits here that he tried to over charge me by using the logic that,sadly,so many mechanics are known for. It's hard enough to find honest ones. At least here they admit to what they tried to do. Do what you will with this info,but I will never go back here. Also,make it a point to look at other reviews here and the responses to them.tells you a lot.

Went there this morning to get a sticker. They failed me they said they emergency brake was stuck but it was and it was dragging but come to find out it was in four-wheel drive. Call them and they didn't have anything to say they said mistakes happen I don't know how you can have that as a mistake if you're a mechanic you should know it's in full drive but whatever

I went to get an inspection check. They failed me because my windshield liquid was too low to check. So instead of just putting a little bit in and testing it, they failed me. I went across the street to the AutoZone, put in some liquid and it worked immediately. Talked to a friend about this and they said that Jim's failed him for having one of those plastic covers on the license plate. He asked if he could just remove it and they said they would either need to charge for labor to do it ($80 per hour) or have him do it and then recharge immediately for a new inspection. Personally, I find this absurd and telling of how money-hungry they are. I want to also add (not be cruel or insensitive) but the person working on my car had alarmingly poor hygiene. I understand that we all have different levels of "standards of hygiene" but this was like I have never seen in a place of business before. Garages are dirty places and I expect mechanics to be (reasonably) dirt but this was ROUGH..in many ways that were completely non-mechanic related. The treatment over the inspection sucked but tbh this guy's hygiene made me nauseous and is the main reason I would not go back.

This place is great! Awesome service, super nice people. I needed a sticker but my car had some issues. Mike was on it and got it done! Thank you guys for all the help today :)

They were amazing! They walked me through different things I will need to get replaced in the next year and things to do to make my car last longer in the future! All in all, fantastic experience! I absolutely will send my family and friends here in the future!

I can't say enough about this company..they have pulled through for us many times..I had a gas leak dangerous. Called Mike told him I had a dilemma..was towed there knowing he is busy as heck..I think they are fantastic and it's great assurance knowing he is close to our home..I will always bring our vehicles to him thanks to all who work there..

My grandfather has almost always went there, and even though I liked my old mechanic I allowed him to talk me into giving them a try a few years back. I've had more and more minor problems show up over the years, and just assumed it was age of the car. But they proved today that was not the case. After telling us months ago they could not install a dash cam as they did not know anything about it, they decided today to DISABLE AND DEACTIVATE IT without even getting my consent first, all to try and shift the blame off them for not fixing my car properly a week or so ago when they charged over 1000 to repair it, only to not repair it AND cause another issue to pop up that was NOT happening even before it went in!!! They will NEVER touch my car again, even if they were the last shop on the entire planet! Editing to add: they had NO ONE'S consent to remove anything. My grandfather was livid that they disconnected it without talking to him prior, especially considering they wouldn't install it because they "knew nothing about dash cams and would not feel comfortable working with one". Which would be why he did not insist they re-attach it. Also who calls a customer and freaks out about a review? YIKES. I can NOT believe you guys called my grandfather to harass him about this review and made it seem like I was being completely irrational. If you don't want negative reviews, don't do sketchy stuff. I've already made appointments with people who actually know about dash cams and theyve already disagreed with your diagnostics. Good luck tho!

I went to Jim’s auto a couple years ago because they did walk-in inspections, but I stayed for the service! I’ve had many car repairs over the years (unfortunately), so I’m pretty familiar with prices and fairness, etc. I have 2 cars they have worked on and inspected, and the work was done quickly at a very reasonable price. My 2 Toyotas and I will be back!

Before I moved up north Jim was always my trusted go to mechanic. In 2004, just before a trip to Minnesota, the team offered to replace my engine in my 1999 Astro over the weekend so I could have it for the trip. They have such dedication to their customers!!! Anyone who says anything negative doesn’t know the true loyalty of this team.

Have been a customer for years with Jim and now his son Mike - always courteous and always a strong focus on safety which I appreciate. They are thorough and helpful continue to appreciate having a mechanic I trust. Keep up the great work Mike and team!

I love this place. Ive taken my car here in the past and gotten great car and customer service. Recently my car had an issue and Jim's did a great, accurate, and quick job of getting me back on the road.

Give two stars due to how quickly they were able to get the oil change done that was very much appreciated. Also a great location very convenient. I was asked if I needed synthetic oil I said I wasn't sure. Then I got the bill for synthetic oil which was $75. I did a little research and in a 2007 Subaru outback that is not required nor necessary. Feel like I got duped just so I could be charged more. The owner honestly seemed a little annoyed with me, even rolled his eyes. They other guy was really nice.

Right by the YMCA and easy to spot while driving. These guys gave me a fair shake when my truck broke down as my girl drove home. I like that while repairing my wheel they told me the condition of some other components but weren't pushing me to get them fixed that day. They informed me of a couple things that would need attention in 6-8 months. They do vehicle inspections too but call for an appointment ahead of time.

I found these folks very friendly and quick to serve. I needed a couple tires for which they gave me a great deal. Even though I walked in off the street with no appointment, they took care of me while I waited charging me a very reasonable fee to mount and balance. Nice clean garage! I will be back.